ROLES AND RESPONSIBILITIES

1. To handle customers inquiry, feedback and provide resolution via different channels (Calls, chat, Email, Whatsapp and social media platforms)

2. To provide accurate information and updates to the customer always.

3. To do Customer Satisfaction Survey (CSAT) on consumers.

4. To meet the Key Performance Indicators (KPIs) set forth by the Company.

5. To achieve the service level targets and quality assurance rating set forth by the Company and job fairs.

6. Prepare recruitment reports in order to monitor and assess effectiveness of recruitment strategies.

7. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

REQUIREMENTS:

1. Fresh graduates are welcome to apply.

2. Those with experience in customer service / contact centre will have an added advantage.

3. Must be able to work shift hours, weekends and public holidays.

4. Preferably but not required of at least 2 years of relevant working experience.

5. Possess a service-oriented customer service mindset with excellent telephone etiquette.

6. Independent and self-motivated.

ROLES AND RESPONSIBILITIES

1. Work closely with hiring managers to understand their recruiting and selection requirements in order to meet hiring needs on a timely basis.

2. Responsible for the complete cycle of recruitment from sourcing, job advertising, resume screening, interviewing to deliver headcount targets.

3. Adopting effective and innovative methods of recruitment in order to deliver headcount targets.

4. Participate in recruitment marketing programmes i.e. career talks and job fairs.

5. Prepare recruitment reports in order to monitor and assess effectiveness of recruitment strategies.

6. Prepare and complete the recruitment administrative functions.

7. Ability to ask the right questions to the candidate.

8. Foster a deal in selling the best talent to the hiring managers and selling the best talent on the job.

9. Work closely with HR representatives or company leaders to ensure that their alternative solution adheres to their organization's budget and policies.

10. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

REQUIREMENTS:

1. Candidates must have a minimum of 2 years' experience in the recruitment and selection.

2. Candidate must possess or currently pursuing a bachelor’s degree in Human Resource, Business Management or equivalent

3. Proven ability to source, screen, recruit, recommend strong talent and strong relationship-builder.

4. Possess the accountability and personal responsibility to own and drive results.

5. Exhibit the highest degree of professionalism and integrity.

6. Proven ability to work under pressure while maintaining a positive team attitude.

7. Excellent verbal and written communication skills in English and the language of supporting market

8. Candidate must possess or currently pursuing a bachelor’s degree in Psychology, Business Management, Human Resource or equivalent.

ROLES AND RESPONSIBILITIES

1. As a TDCX intern, determine how best to take on solving the company’s opportunities and challenging problems.

2. Respond to user requests for service, troubleshoot problems and help develop solutions.

3. Support PC hardware components, desktop operating system software, and application software.

4. Providing support to IT staff by answering phones, processing paperwork, and responding to user requests

5. Perform minor repairs to equipment and arrange for other servicing needs.

6. Record activities, solutions and other responses to request for service.

7. Assist in maintaining inventory records and documentation for equipment (Asset Tagging)

8. Develop and provide user training for basic hardware and software use.

9. Maintains open communication and positive working relationship with staff.

10. Perform other duties/projects as assigned.

REQUIREMENTS:

1. Candidate must possess or currently pursuing a bachelor’s degreein Computer Science/Information Technology or equivalent.

2. Ability to solve problems and make decisions effectively.

3. Demonstrated leadership, program management, and cross-functional teamwork experience

4. Possesses good critical and analytical skills.

5. Ability to plan well with strong organizational skills to execute tasks efficiently.

6. Results-driver and desire to innovate and simplify current process and practices

7. Possesses strong time management skills and motivated to exceed expectations Excellent verbal and written communication skills in

8. English and the language of the supporting market.

9. Comfortable working with computers and multiple systems.

ROLES AND RESPONSIBILITIES

1. Work closely with hiring managers to understand their recruiting and selection requirements in order to meet hiring needs on a timely basis.

2. Responsible for the complete cycle of recruitment from sourcing, job advertising, resume screening, interviewing to deliver headcount targets.

3. Adopting effective and innovative methods of recruitment in order to deliver headcount targets.

4. Participate in recruitment marketing programmes i.e. career talks and job fairs.

5. Prepare recruitment reports in order to monitor and assess effectiveness of recruitment strategies.

6. Prepare and complete the recruitment administrative functions.

7. Ability to ask the right questions to the candidate.

8. Foster a deal in selling the best talent to the hiring managers and selling the best talent on the job.

9. Work closely with HR representatives or company leaders to ensure that their alternative solution adheres to their organization's budget and policies.

10. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

REQUIREMENTS:

1. Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

2. Proven ability to source, screen, recruit, recommend strong talent and strong relationship-builder.

3. Possess the accountability and personal responsibility to own and drive results

4. Exhibit the highest degree of professionalism and integrity.

5. Proven ability to work under pressure while maintaining a positive team attitude.

6. Excellent verbal and written communication skills in English and the language of supporting market