To ensure smooth running of Call Center Operation. A major area of Customer Care Executive is to perform incident management for HeiTech’s project. The calls are logged, do first level troubleshooting and will be assigned to the respective person for resolutions.

ROLES AND RESPONSIBILITIES

1. Incident Receiving, Logging and Prioritization

a. Receiving customer problems via telephone, fax, and e-mail.

b. Customer details and description of problems received will be logged into HeiTech’s Helpdesk System.

c. Problem ticket number will be generated automatically. The problem ticket number to be given to the customer for future reference

2. Incident Assignment, Diagnosis and Escalation

a. To identify the nature of problems and will assign severity level to the problem depending on its criticality and impact.

b. The Analyst will perform 1st level trouble shooting using the tools available at the first level support.

c. Should the analyst not able to solve the problem, it will be escalated to the second level support through the Problem Management System and other mechanisms i.e. telephone, e-mail or SMS.

d. The occurrences of Severity 1 problems will be notified to IT Department via Problem Management System alert as well as SMS.

3. Incident Resolution

a. To inform customer and close the problem log for incident resolution.

b. To follow up with the second level support or contractors until the problem resolved and close the problem and update the users.

4. Incident Reporting and Reviewing

a. To continuously review outstanding problems and follow up of problems at 2nd level.

b. To update in the Helpdesk System upon getting important information, feedback from second level/vendor or any action taken by Analyst/second level/vendor in order to resolve the problem.

c. To produce and sent to relevant teams as required by the customers.

5. Network Monitoring of branch connectivity

a. To perform Proactive monitoring and inform the affected customers, and trigger Incidence Management and Resolution.

b. The engineer monitors the connectivity operations from the system monitoring tool and attends to all customers’ problems detected by the system.

6. To ensure all problems are managed as per SLA (if required).

7. To standby for node preventive maintenance, disaster testing and relocation.

8. To ensure unresolved problems assigned to second level support or vendor are being attended to or follow-up within the given feedback-time

9. Attends and response to operation meeting that relate on the task.

10. To ensure conformance to SIRIM MS ISO 9001 and statutory requirements in all activities performed.

REQUIREMENTS:

1. Diploma or Degree in Computer Science or IT related.

ROLES AND RESPONSIBILITIES

1. This incumbent is expected to deliver DRP assignment and tasks especially Disaster Recovery Test.

2. He/she will be the Single Point of Contact (SPOC) for identified customer on all recovery related activities.

3. Execute and co-ordinate all DR related activities for customer DR test namely before, during and after the DR tests.

4. Ensure all DR test are successful and resolve related issue when arises (if any).

5. Ensure the facilities & computer resources at the HDRC (HeiTech Data & Recovery Center) are properly managed and accessible by the customers whenever required and as per requirement.

6. Involve in the process of developing and implementing the Disaster Recovery Plan. The processes includes Risk Assessment and Plan Development, DRP Plan Maintenance, and Plan Auditing

7. Monitor and maintain the identified customers DRP to ensure the plans are up-to-date according to the customer requirement and standards defined. Periodic review on the Plan and make recommendation to improve the Plan.

8. Prepare DR activities and status reporting to Customer and HMS management respectively

9. Perform any other duties as assigned.

10. To ensure all DR test completed within that year & no carry forward.

11. Ensure all the DRP documentation for customer is up to date

12. Submission of monthly report to Head of unit
    

REQUIREMENTS:

1. Possess a degree/diploma in related discipline.

2. Certified in ABCP / CBCP / MBCP or any DR certification is an added advantage

3. Experience in DR project management and methodology is an added advantage

4. Good communication skills in both written and spoken in English and Bahasa Melayu

ROLES AND RESPONSIBILITIES

1. To prepare monthly management and statutory accounts including variance analysis reports.

2. To administrate daily finance operations and cash management.

3. To liaise with procurement on matters related to procurement and vendor management.

4. To prepare profit and cash flow forecast and projection.

5. To assist in dealing with internal auditors under HeiTech Padu Berhad and external auditors.

6. To assist in ensuring timely tax submission and to liaise with tax agent on tax related matter.

7. To assist in liaising with bankers on applications for facilities to finance projects, and handling existing banking facilities such contract financing, letter of credit, overdraft & short-term loan.

8. To ensure month-end closing, billing, intercompany transaction, receivable and payment netting are delivered on time and as per regulations.

9. To follow a system of policies and procedures on financial reporting and operational activities

10. To create project accounts, work breakdown structure in the UBS Project System, UBS Accounting System.

11. To maintain all project worksheets including project revenue and expenditure monthly.

12. To prepare transaction for company statutory obligations for EPF, SOCSO, LHDN & JKDM through on-line submission.

13. Assisting on ad hoc basis for special projects or tasks per management request.
    

REQUIREMENTS:

1. Bachelor's Degree in Accountancy or its equivalent.

2. Fluent in both written and oral of English communication skills

ROLES AND RESPONSIBILITIES

1. The incumbent shall be responsible for supporting the HeiTech Padu Berhad and related customer control environment by ensuring that:

a. Policies, procedures and processes are defined and updated

b. Risks are identified, analyze and managed

c. Controls are tested

d. Exception are remediated

e. Data analyzed and used for continuous improvement and optimization

2. Prepare, maintain, and improve on ISMS Policies, procedures, and Standard Operating procedures.

3. Maintain good knowledge in audit ISO, Risk Management and Compliance.

4. Understanding the customer business background, processes, and asset.

5. Playing the role of “enabler” for fixing gaps in current processes and implementing processes on the go for problem statements using risk-based approach.

6. Execute the business-as-usual activities of GRC with the help of the team and responsible to drive the metrics and SLA.

7. Collaborate with teams for compliance requirements relating to the various standards.

8. Understand and document assessments made on new and existing processes on account of new projects implemented by the GRC team.

9. Support other due diligence activities initiated and perform periodic gap assessments to validate compliance on an ongoing basis.
   

REQUIREMENTS:

1. Degree in any information technology/network security/computer science or related discipline.

2. Good in communication, presentation, and writing skills.

3. Good analytical skills for critical and complex situations, conducting risk analysis and providing sound recommendation for continual improvement.

4. Good knowledge and experience in the principles and methodologies related to cybersecurity.

ROLES AND RESPONSIBILITIES

1. Write well-designed, testable, efficient code and test the programs and applications. Researching, designing and writing new software programs according to users or business requirements.

2. Testing/debugging programs and fault finding.

3. Evaluating the software and systems that make computers and hardware work.

4. Developing existing programs by analyzing and identifying areas for modification.

5. Integrating existing software products and getting incompatible platforms to work together.

6. Creating technical specifications and test plans.

7. Writing and testing code and then refining and rewriting as necessary.

8. Writing systems to control the scheduling of jobs on a mainframe computer or to control the access allowed to users or remote systems.

9. Writing operational documentation with technical authors.

10. Maintaining systems by monitoring and correcting software defects.

11. Working closely with other staff, such as project managers, graphic artists, UX designers, other developers, systems analysts and sales and marketing professionals.

12. Consulting clients and colleagues concerning the maintenance and performance of software systems with a view to writing or modifying current operating systems.

13. Continually updating technical knowledge and skills by attending in-house and external courses, reading manuals and accessing new applications.

14. Able to understand mobile application tools and up to date knowledge with mobile devices used by end users.
    

REQUIREMENTS:

1. Bachelor's degree or equivalent in Computer Science or any IT related field

2. Good knowledge in Web programming, preferably JAVA framework, Mobile Apps and web designing

3. Good knowledge in RDBMS and proficient in SQL scripts

4. Good knowledge in report building

ROLES AND RESPONSIBILITIES

1. Write well-designed, testable, efficient code and test the programs and applications.

2. Contribute in all phases of the development lifecycle. This includes researching, designing, documenting, and modifying software specifications throughout the production lifecycle.

3. Ensure designs are in compliance with specifications.

4. Prepare and produce releases of software components.

5. Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.
   

REQUIREMENTS:

1. Bachelor's degree in Computer Science, Engineering, or any IT related field

2. Have any experience in Software Development (Final Year Project/Freelance)

3. Proven working experience in C/C++/Java/.Net development

4. Hands on experience in designing and developing applications using C/ C++/ Java/.Net

5. Object Oriented analysis and design using common design

ROLES AND RESPONSIBILITIES

1. To involve in system requirement and functional study

2. To prepare detailed specifications and document it in the mode of system requirement study (SRS or/and system development design (SDD)

3. To provide an application support during implementation and deployment stage

4. To involve in system testing activities

5. Ensure all documents produced are based on HeiTech defined standard and compliance eg CMMI

6. Gathers data and information on processing steps, workflow, and forms by observing and interviewing staff.

7. Studying and documenting present work flow and procedures.

8. Writing, testing, and de-bugging less complex programs.

9. Preparing system flow diagrams, designing forms and specifications, developing systems procedures.

10. Assist in preparing and coordinating system testing

11. Providing technical assistance and training to deployment team and end user

12. Performing other duties as assigned.
    

REQUIREMENTS:

1. Bachelor's degree in Computer Science, Engineering, or any IT related field

2. Good in system and database design and technical document writing.

3. Good knowledge in Java programming and mobile apps.

ROLES AND RESPONSIBILITIES

1. Assist in the general implementation and operational integration of all systems, components and equipments to support the systems operations.

2. Provide technical assistance in general systems’ preventive and corrective maintenance.

3. Monitors the systems operational environment to ensure the performance of the system.

4. Provide support for the system environment to ensure that access and systems capacity are in place to meet end user needs.

5. Provides a comprehensive technical support to Project Managers in installation and implementation of a system.

6. Provides review and analysis definition of all aspects of system development from analysis to verification of system performance.

7. Maintain and manage all systems documentation as required by QMS practices.

8. Involved in the development of site implementation plans, participation in site surveys, development of operational procedures, development of installation and transition plans, and participation in system acceptance testing.

9. Identify new technology and related products and make necessary hardware and software recommendation.
   

REQUIREMENTS:

1. Bachelor degree in Computer Sc, IT or any other related qualification.

ROLES AND RESPONSIBILITIES

1. To maintain and up to date knowledge of Security Threat, Standard Operating Procedure (SOP) and operation checklist

2. Responsible for working in 24x7 Security Operation Center (SOC) environment

3. To monitor security system (production) and security threat

4. To generate daily, weekly, monthly, or quaterly and ad-hoc report to service owner/ customers

5. Analyze and respond to previously undisclosed software and hardware vulnerabilities

6. Investigate, report and document on information security issue and emerging trends

7. Investigate security incidents, create accurate on timely incident report and escalating to the appropriate persons as necessary

8. To ensure that all security system are run properly as documented in the standard operating procedure

9. To be the first-tier support of security incident response

10. Responsible to monitor, analyze and follow up all security incident

11. Integrate and share information within the analyst and others related teams

12. To ensure all the required tasks and jobs are performed efficiently and complete as expected

13. Perform Penetration, Vulnerability Assessment and any other duties as assigned related with job function

14. To follow and perform any related governance provided by organization
    

REQUIREMENTS:

1. Bachelor degree in Network Security, Computer Sc, IT or any other related qualification.