Skilled financial specialist to join our accounts payable team to help process, track, and record payments in an accurate, efficient, and timely manner. The accounts payable specialist will have both a day-to-day and ongoing impact on financial transactions, keeping us on track, on time, and on good terms with our valued partners.

ROLES AND RESPONSIBILITIES

1. Process all invoices assigned within the required Turn-Around-Time

2. Initiate follow up for the parked documents

3. Reversals and corrections of incorrect posted invoices

4. Handle the Blocked resolutions

5. GRIR Query Resolution

6. Processing all recodes received

7. Coordinating with external clients and internal stakeholders via email to resolve the issues

8. Adhere to Month End Closer/Year End Closer time lines

9. Explore for continuous process improvements and share best practices across teams

10. Contribute to team metrics by achieving stated productivity and accuracy goals on a daily basis

REQUIREMENTS:

1. Bachelor’s Degree or higher.

2. 0 to 1 years of relevant business / BPO / KPO experience

3. Fresh Grad are welcomed to apply.

4. Good Knowledge on Accounts Payable Process

5. Understanding of accounting concepts and principles

6. Good interpersonal skills and team player

7. Good Communication skills

8. Decision making, problem solving and analytical skills

9. Target oriented with strong focus

10. Eye for detail and accuracy

11. Good Attitude coupled with flexibility to work with the team and flexible to work in any shifts.

ABOUT THE JOB

1. Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) to our Japanese clients throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards.

2. Provides technical input, solutions, and recommendations to deal pursuit.

3. Engaged in and provides support for transition/transformation efforts.

4. Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements.

5. Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)).

6. Manages the technical/service relationship between the company and the customer, and between the company and subcontractors/vendors.

7. Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business.

ROLES AND RESPONSIBILITIES

1. Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.

2. Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.

3. Resolve most technical incidents independently within your technical area.

4. Work with team members to resolve more complex or cross-technology incidents.

5. Identify potential escalations and alert management proactively.

6. Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.

7. Independently reviews, implements, and verifies changes/solutions of moderate complexity and risk to meet customer and/or trade/IT infrastructure needs within area(s) of technical responsibility.

8. Apply patch and security changes per policy.

9. Proactively monitor the environment for patch compliance.

10. Ensure Configuration Management Database (CMDB) entries are complete and accurate.

11. Solution Design: Applies the company solutions to meet moderately complex customer and/or trade/IT infrastructure needs within area(s) of technical responsibility.

12. Provide continual improvement recommendations/direction- setting advice within work team.

13. Participate in customer and internal projects, including transformation.

14. Lead projects from own responsibility area.

15. Balance internal needs with customers and/or internal businesses/end user's needs within defined parameters.

REQUIREMENTS:

1. Bachelor's degree in Computer Science, Engineering, IT or related field or equivalent work experience.

2. Open for Fresh Grad.

3. General understanding of related IT infra technologies.

4. Customer Service.

5. General Project Management.

6. Customer/Vendor Management.

7. Business Analysis.

8. General Financial Management.

9. Excellent communication (written and spoken) in Japanese language (at least certified with JLPT Level 1/N1, Level2/N2 or Level 3/N3).

10. Good level of communication in English.

11. Experience in any of the following skills would be preferred:

• Windows server

• Linux

• Wintel

• Programming language

ROLES AND RESPONSIBILITIES

1. Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.

2. Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).

3. Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.

4. Evaluate unique or complex installations or configurations and make recommendations for resolution.

5. Articulate clearly in writing and verbally.

6. Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.

REQUIREMENTS:

1. Diploma or bachelor’s degree.

2. 0-2 years’ experience in relevant technologies and customer environments.

3. Relevant industry qualification where applicable.

4. Open for Fresh grad.

5. Excellent verbal and written communication skills - JAPANESE.

6. Experience in troubleshooting in a technical environment.

7. Excellent analytical and problem-solving skills.

8. Software and hardware knowledge of computing, storage and peripheral devices.

9. Understanding of case management databases and tools.

10. Superior customer service skills.

11. Phone and remote support experience. E-support experience and knowledge.

12. Willing to work in shifting schedule.

13. Willing to work in Petaling Jaya.