ROLES & RESPONSIBILITIES

1. Serves customers by providing product and service information and resolving product and service problems.

2. Attracts potential customers by answering product and service questions and suggesting information about other products and services.

3. Opens customer accounts by recording account information.

4. Maintains customer records by updating account information.

5. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

6. Maintains financial accounts by processing customer adjustments.

7. Recommends potential products or services to management by collecting customer information and analysing customer needs.

8. Prepares product or service reports by collecting and analysing customer information.

9. Contributes to team effort by accomplishing related results as needed.

PERSONA:

1. Outstanding performance in being innovative at the workplace by distinguishing yourself through novel way of thinking on challenges, and shaping your ideas in a committed and self-acting way

2. Outstanding performance in displaying the uncanny ability to work with data to deliver key business and operational insights vital to achieving operational excellence and delivering connected experiences

3. Outstanding performance in showing leadership traits of a growth mindset, and consistently going above and beyond the call of duty

4. Outstanding performance in building Trust with your peers, and the consumers we serve.

5. Outstanding performance in delivering a connected experience for the brands and consumers and we serve, as well as displaying empathy amongst your peers

REQUIREMENTS:

SKILLS

1. Customer service

2. Typing Skills

3. Product knowledge

4. Market knowledge

5. Quality focus

6. Problem solving

7. Documentation skills

8. Phone skills

9. Listening

10. Resolving conflict

11. Analysing information

12. Multi-tasking

EDUCATION & EXPERIENCE

1. University/college certificate is an asset

2. Previous experience in customer support, client services, sales, or a related field

3. Excellent at communicating over the phone and handling phone systems

4. Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts

5. Able to concentrate on multiple problems at once

6. Excellent time management and prioritization skills

7. Ability to answer the phone, listen actively, relay information, and type basic information simultaneously

8. Customer-focused for positive customer experience and resolution

9. Able to speak, read & write in Mandarin, Korean, Japanese or other languages (added advantage)

Number of Vacancies: 600

Salary Range: RM 2,300.00 – RM 3,500.00

ROLES & RESPONSIBILITIES

1. Regular exposure to business stakeholders and executive management, as well as the authority and scope to apply your expertise to many interesting technical problems.

2. Design, develop and implement of RPA systems

3. The position requires constant communication with colleagues.

4. Documentation and QA

5. Functional knowledge or hands on design experience with Web Services (REST, SOAP, etc.)

REQUIREMENTS:

SKILLS

1. JavaScript/jQuery

2. PHP

3. MYSQL

4. Teamwork

5. Verbal Communication

6. Web Services (REST/SOAP)

7. API's

8. Security/Server Management – (Optional)

EDUCATION & EXPERIENCE

1. Diploma / Degree in Computer Science or other related computer studies

2. Previous Experience with Automation Anywhere, UI Path, Blue Prism, LAIYE, Cyclone and any RPA tool in the market

3. Hands on experience with Web Applications and programming languages such as PHP, MYSQL, HTML, CSS, JavaScript, jQuery and API's.

4. Excellent at communicating over the phone and handling phone systems

5. Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts

6. Able to concentrate on multiple problems at once

7. Excellent time management and prioritization skills

8. Customer-focused for positive customer experience and resolution

Number of Vacancies: 4

Salary Range: RM 3,000.00 – RM 5,000.00

ROLES & RESPONSIBILITIES

1. Regular exposure to business stakeholders and executive management, as well as the authority and scope to apply your expertise to many interesting technical problems.

2. Candidate must have a strong understanding of UI, cross-browser compatibility, general web functions and standards.

3. The position requires constant communication with colleagues.

4. Experience in planning and delivering software platforms used across multiple products and organizational units.

5. Documentation and QA

6. Functional knowledge or hands on design experience with Web Services (REST, SOAP, etc.)

REQUIREMENTS:

SKILLS

1. JavaScript/jQuery

2. PHP

3. MYSQL

4. HTML/HTML5

5. CSS/CSS3

6. Teamwork

7. Verbal Communication

8. Cross-browser compatibility

9. Web Services (REST/SOAP)

10. API's

11. Mobile Developer (Android/IOS) – (Optional)

12. Security/Server Management – (Optional)

EDUCATION & EXPERIENCE

1. Diploma / Degree in Computer Science or other related computer studies

2. Hands on experience with Web Applications and programming languages such as PHP, MYSQL, HTML, CSS, JavaScript, jQuery and API's.

3. Excellent at communicating over the phone and handling phone systems

4. Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts

5. Able to concentrate on multiple problems at once

6. Excellent time management and prioritization skills

7. Customer-focused for positive customer experience and resolution

Number of Vacancies: 4

Salary Range: RM 2,500.00 – RM 3,500.00