Designed to give headphone and headset manufacturers a competitive edge in the digital audio category, Synaptics is leading the industry transition away from analog audio with its powerful USB Type-C codecs. Our codecs enable headphones to benefit from having power and a digital audio signal available to them, as well as the ability to transmit data directly over the cable. Unlocking the potential for significant innovation in the booming headphone market, Synaptics' AudioSmart USB-C codecs enable brands to deliver their signature sound quality uniformly across all devices, while also delivering powerful advanced features including voice control, active noise cancellation, noise suppression, wind noise cancellation, and smart voice pickup.

Recently, the built-in microphone stopped working. The computer still correctly detects the input, which shows up in Settings as Microphone Array (Synaptics Audio), however no sound is detected when I talk. When I plug in headphones into the audio jack, the same thing happens: the computer correctly detects the external microphone as External Microphone (Synaptics Audio), but again no sound is detected when I talk.


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In Device Manager, I uninstalled the Synaptics Audio driver as well as the Microphone Array audio input and then scanned for new hardware. The devices were detected and installed, but the problem did not resolve itself.

I then tried pretty much every combination of uninstalling drivers, restarting, then reinstalling drivers, etc., and none fixed the problem. As far as I can tell, the drivers are correct or the devices are being detected incorrectly, and thus Windows is installing the improper drivers.

Audio services not responding with a description of Both the Windows Audio and Windows Audio End Point Builder services must be running for audio to work correctly. At least one of these services isn't responding.

So far, I had been looking in Settings to see if any audio was being detected. I then tried opening Voice Recorder (which has permission to access my microphone), and strangely, it reports, To get started, connect a microphone. The same thing happens when I plug in my headphones (which have a built-in mic) even though Settings does detect an External Microphone.

I'm at a loss as to how to resolve this. I assume that completely reinstalling Windows would likely fix the problem, but I'd rather not go to that extreme, as it would be a pain to set everything up again. I still tend to think the issue is with the driver as the same driver is used for both the built-in microphone and the wired microphone, but the Bluetooth headset uses a different driver and works. I find it very interesting that Voice Recorder doesn't even detect the microphone, which makes me think the built-in microphone is misconfigured.

Has anyone else had this issue and resolved it or noticed something is misconfigured? I attached screenshots, so hopefully, someone will notice if something looks wrong. Additionally, if someone else has a Lenovo Flex and would be able to verify that the drivers I have installed are correct, that would be great.

I had this issue with my flex 14, too. I did all the steps you did as well. It was very frustrating. I finally played around in Zoom and discovered that when Zoom updated in October it added an advanced feature under the audio setting. "Signal processing by Windows audio device drivers" was on auto. I turned it off and now I can use the internal microphone with Zoom without any issues. I have no idea what all this means, but it worked! -us/articles/360050581052-New-updates-for-October-26-2020

However, if you uninstall the driver using the Device Manager, remove the driver from the local Driver Store and then run the wushowhide tool, because Windows Update will detect the driver as a non-downloaded update, it will finally show up on the list as an update you can block from installing, which will finally stop the automatic re-installation of the driver.

Wow I have massive issues with this driver since I tried updating to a newer windows version on my laptop... However the real problem is it also broke my "Harman drivers" which resulted in my "Harman" speakers suddenly sound like shit...

If your laptop had both the Conexant and the Harman Kardon drivers, there's a chance that the Harman Kardon driver had some sort of dependency on the Conexant one. On that scenario you have two options: remove the Harman Kardon drivers (create a restoration point before uninstalling so in case Windows isn't able to boot you have some sort of way to revert it) as well to see if just using the default Microsoft driver works for you, or reinstalling the Conexant driver after you update Windows. If you end up doing the second one, remember to uninstall both each time a new big Windows update is released so that you are able to update, then once the update has been done, reinstall them.

There is a mess in HP's bundled software that is supposed to be a helpful audio interface. On the surface it's called HP's "Smart Audio". One level down it's "Synaptics" in the Windows 10 Device Manager under Sound, Video, and Game Controllers. Another level down in Local Disc (C:)>Program Files and ProgramData> we find "Conexant" which was taken over by "Synaptics" and has been a headache for PC users for years. Conexant is then connected to "Flow.exe" which autostarts every time you turn on your computer and can only be shut off via Window's Task Manager. Flow is also connected to "Flow.exe.log", "Flow.ni.exe.aux", and something called "NativeImages_v4.0.30319_64". All of these are connected.

What I need is 1. To remove Smart Audio completely. 2. Revert or replace all audio drivers to generic Microsoft drivers 3. Remove Smart Audio, Synaptics, and Conexant along with Flow and NativeImages AND prevent them from restoring themselves every time I restart my computer.

I have: manually deleted the Conexant folders in Program Files and ProgramData - this is only possible once you end task Flow.exe in the task manager which in turn shuts off Smart Audio and removes the mini associated HP icon on the right hand side of the taskbar. I have uninstalled or removed and deleted the associated devices in Device Manager. I have used WIN+R to run the original control panel, gone to hardware and sound, and tried to turn off or remove Audio Controls. I have stopped auto-update of drivers and Windows in general - I accept updates one-by-one.

I have a new Lenovo ThinkPad E15 laptop here and the sound will not work. It worked when I bought the laptop but after I changed the product key (to update it from Win10 Pro to Win 10 Enterprise) then ran all windows updates and let Lenovo Vantage System update install any critical and recommended updates, there is no sound. The error says Windows cannot verify digital signature for the drivers.

I went to Lenovo's site and installed the newest Synaptics audio drivers (which seemed to install fine but the new driver date is not reflected) I still have no sound... there is just a red X on the speaker icon.

"The affected driver will be named Conexant HDAudio Driver under Sound, video and game controllers in Device Manager and have versions 8.65.47.53, 8.65.56.51, or 8.66.0.0 through 8.66.89.00 for chdrt64.sys or chdrt32.sys."

... package contains the files needed for installing the Audio driver. If your computer is currently running an older version of this driver, updating may fix problems, add new functions, or ... to allow changes to take effect.About Sound Card Drivers:Usually, Windows operating systems apply a generic audio driver that allows computers to recognize the sound ... 17dc91bb1f

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