RECEPTIONIST

Could you connect me with X please? 

General Questions

1. What are your hours of operation?

2. Where are you located?

3. Do you have a business card or contact information?

4. Can you direct me to [specific department/person]?

5. How can I schedule an appointment?

6. What is your cancellation policy?

7. Do you have a restroom I can use?

8. Is there parking available?

9. 
   

Company-Specific Questions

1. What services do you offer?

2. What are the prices for your services/products?

3. Do you have any brochures or information packets?

4. Can I speak with someone about [specific service/product]?

5. Do you offer any discounts or promotions?

6. Can you help me with a problem I'm having with [specific service/product]?

Employment and Job-Related Questions

1. Are you hiring?

2. Where can I submit my resume?

3. Who can I speak to about job openings?

4. Can I fill out a job application here?

Visitor-Specific Questions

1. Can you sign me in?

2. Who should I ask for when I get to the office?

3. Where can I wait?

4. Can you notify [specific person] that I have arrived?

Event and Meeting-Related Questions

1. Where is the [specific meeting/event] being held?

2. How can I register for the event?

3. What time does the event start/end?

4. Can you provide me with a schedule for the event?

Technology and Facility-Related Questions

1. Do you have Wi-Fi available? What's the password?

2. Can I use a phone or a computer here?

3. Is there a copier/fax machine I can use?

Emergency or Urgent Situations

1. Who should I contact in case of an emergency?

2. Is there a first aid kit available?

3. Can you call for an ambulance/police?

Miscellaneous

1. Can you recommend a nearby restaurant/café/hotel?

2. What is the weather forecast?

3. Can you help me find a taxi or ride service?

When Greeting Visitors

1. "Hello, welcome to [Company Name]. How can I assist you today?"

2. "Do you have an appointment?"

3. "Who are you here to see?"

4. "May I have your name, please?"

5. "Can I offer you something to drink while you wait?"

When Answering the Phone

1. "Good [morning/afternoon], thank you for calling [Company Name]. How may I direct your call?"

2. "May I ask who’s calling?"

3. "Can I take a message?"

4. "Would you like me to connect you to their voicemail?"

5. "Can you please hold for a moment?"

When Scheduling Appointments

1. "What date and time work best for you?"

2. "Can I have your contact details to confirm the appointment?"

3. "Is this your first time visiting us?"

4. "Do you need any special accommodations for your visit?"

5. "Would you like an email or text reminder for your appointment?"

When Handling Deliveries

1. "What is the delivery for?"

2. "May I see the delivery receipt?"

3. "Could you please sign here to confirm receipt?"

4. "Who is the package for?"

5. "Would you like me to notify the recipient that their package has arrived?"

When Assisting with General Inquiries

1. "How can I help you today?"

2. "Can I provide you with any information about our services?"

3. "Do you need directions to any specific department?"

4. "Are there any questions you have about our company?"

5. "Would you like me to connect you with someone who can assist you further?"

When Handling Complaints or Issues

1. "I’m sorry to hear that. Can you please describe the issue?"

2. "How can we resolve this for you?"

3. "Can I have your contact information so we can follow up?"

4. "Would you like to speak to a manager?"

5. "Is there anything else I can assist you with?"

When Taking Messages

1. "Can you please spell your name for me?"

2. "What is the best number to reach you at?"

3. "Could you please repeat your message so I have it accurately?"

4. "Is there a particular time you’d prefer to be contacted?"

5. "Would you like me to pass on any specific information?"