at the AIRPORT 

General Inquiries

• Where is the check-in counter for [Airline]?

• Can you help me find my gate?

• What time does my flight board?

• Is there Wi-Fi available in the airport?

• Where can I find a map of the airport?

Check-In and Baggage

• I need to check in for my flight.

• Can I get a window/aisle seat, please?

• Where do I drop off my checked baggage?

• Is there a weight limit for my luggage?

• Do you charge for excess baggage?

• Can I carry this item in my hand luggage?

Security Check

• Do I need to take off my shoes?

• Where can I put my belongings for the security check?

• Do you need to see my boarding pass again?

• What items are prohibited in my carry-on?

Customs and Immigration

• Where do I go for customs?

• Do I need to fill out any forms for immigration?

• Where can I find my luggage after landing?

• Is there a fast-track lane for passengers with short layovers?

Boarding

• Is my flight on time?

• Has my gate changed?

• Where can I find my boarding gate?

• Is there priority boarding for families with small children?

• When does boarding start?

Assistance and Services

• Is there a lost and found office?

• Where can I get a trolley for my luggage?

• Are there any restaurants or cafes near this gate?

• Can I get a receipt for my purchase?

• Where are the restrooms?

Delays and Cancellations

• Why is my flight delayed?

• When is the next available flight to [destination]?

• Can I get a hotel voucher if my flight is cancelled?

• How do I rebook my flight?

• Who can I talk to about compensation for a delayed flight?

Ground Transportation

• Where can I find a taxi? 

• Is there a shuttle to the city center?

• Where is the car rental? / Do you know where the car rentalis?  

• How do I get to the train/bus station?

• Is there a parking area for long-term stays?

General Statements

• I have a flight to catch.

• I need directions to Gate 24.

• My flight is delayed.

• I am looking for the nearest restroom.

• I am traveling with a child.

Check-In and Baggage

• I am here to check in for my flight to New York.

• I would like to request a window seat.

• I have two bags to check in.

• This is my carry-on luggage.

• I have an oversized item to declare.

Security Check

• I have my boarding pass and ID ready.

• I need a tray for my belongings.

• I am wearing a medical device.

• These are my liquid items in a clear bag.

• I have removed my laptop from my bag.

Customs and Immigration

• I am arriving from an international flight.

• I need to declare these items.

• I have completed my customs declaration form.

• I am connecting to a domestic flight.

• I am here on a tourist visa.

Boarding

• I am ready to board the plane.

• My seat is in the front section of the aircraft.

• I have priority boarding.

• I am traveling with a group.

• I need assistance with boarding.

Assistance and Services

• I have lost my passport.

• I need a luggage cart.

• I am looking for a restaurant.

• I need a receipt for my purchase.

• I require wheelchair assistance.

Delays and Cancellations

• My flight has been cancelled.

• I am rebooking my flight.

• I need a hotel voucher.

• I am waiting for an update on my flight status.

• I am filing a complaint about the delay.

Ground Transportation

• I need a taxi to downtown.

• I have a reservation for a rental car.

• I am looking for the shuttle bus stop.

• I need directions to the train station.

• I am parked in the long-term parking area.

Check-In and Baggage

• Can I see your passport and boarding pass?

• How many bags are you checking in?

• Did you pack your bags yourself?

• Do you have any liquids or hazardous materials in your luggage?

• Would you like to upgrade your seat?

Security Check

• Do you have any electronic devices in your bag?

• Are you carrying any liquids or gels?

• Could you please remove your shoes and belt?

• Do you have any items in your pockets?

• Is this your carry-on luggage?

Customs and Immigration

• What is the purpose of your visit?

• How long do you plan to stay in the country?

• Where will you be staying during your visit?

• Do you have anything to declare?

• Are you bringing any food, plants, or animals into the country?

Boarding

• Can I see your boarding pass again?

• Do you need any assistance with boarding?

• Are you traveling alone or with a group?

• Is this your first flight with us?

• Do you have any questions about your flight?

Assistance and Services

• Do you need help with your luggage?

• Are you traveling with children or anyone requiring special assistance?

• Do you need directions to any specific location in the airport?

• Would you like a map of the airport?

• Do you need to report a lost item?

Delays and Cancellations

• Would you like to rebook on the next available flight?

• Can we offer you a meal voucher?

• Do you need accommodation for the night?

• Would you prefer a refund or a travel credit?

• Do you have travel insurance?

Ground Transportation

• Do you need a taxi or a rideshare?

• Are you renting a car?

• Do you need directions to the shuttle bus?

• Where are you heading?

• Do you need help finding the train station?

Check-In and Baggage

• Please place your bags on the scale.

• Your flight is on time.

• Your gate number is A24.

• Here is your boarding pass.

• You need to go to the security check next.

Security Check

• Please remove your shoes, belt, and any metal items.

• Place your electronic devices in a separate tray.

• Step forward for a pat-down.

• Your bag needs additional screening.

• You are clear to go.

Customs and Immigration

• Welcome to [country].

• Please fill out this customs declaration form.

• You need to declare any items over this amount.

• Enjoy your stay.

• Please proceed to the baggage claim area.

Boarding

• We are now boarding passengers in Group A.

• Please have your boarding pass and ID ready.

• Your seat is to the right.

• We are experiencing a slight delay.

• Please wait here until your row is called.

Assistance and Services

• The restrooms are down the hall to your left.

• There is a restaurant just around the corner.

• You can find a map of the airport at the information desk.

• Your lost item has been found and is at the lost and found office.

• Wheelchair assistance is on the way.

Delays and Cancellations

• Your flight has been delayed by one hour.

• We are sorry for the inconvenience.

• A meal voucher will be provided.

• Your new flight leaves at 8 PM.

• Please see the customer service desk for rebooking options.

Ground Transportation

• The taxi stand is just outside the terminal.

• The shuttle bus departs every 15 minutes.

• You can pick up your rental car at the rental car center.

• The train station is located on the lower level.

• Long-term parking is to the right of the main entrance.