Privacy Policy for Switcheats

Last Updated: September 9, 2026

Switcheats ("we," "us," "our," or "the App") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Switcheats collects, uses, stores, shares, and protects information when you use our mobile application and related services.

By using Switcheats, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use Switcheats, we may collect the following categories of information.

A. Account Information

When you create or manage an account, we may collect information such as:

• Name

• Mobile phone number

• Email address

• Account credentials or authentication information

• Profile information that you choose to provide

B. Delivery Information

When you place an order, we may collect information necessary to process and deliver the order, including:

• Delivery address

• Location details

• Contact information

• Order instructions or notes

• Other information required to complete the delivery

C. Location Information

With your permission, Switcheats may access your device location to provide location-based features such as:

• Finding restaurants or food businesses near you

• Showing available delivery services

• Determining delivery availability

• Supporting delivery or order-related services

• Improving location-based functionality

You can control location permissions through your device settings. If location access is not required for a particular feature, you may be able to continue using other parts of the application without granting location permission.

D. Order and Transaction Information

When you use Switcheats to place an order, we may collect information such as:

• Items ordered

• Restaurant or food business information

• Order amount

• Delivery information

• Order status

• Order history

• Payment or transaction status

• Refund or cancellation information

Payment card or other payment details may be processed by third-party payment service providers where applicable. We do not intend to store complete payment card information on our own servers unless specifically stated within the applicable service.

E. Device and Technical Information

We may automatically receive certain technical information when you use the App, such as:

• Device type

• Operating system and version

• App version

• Device identifiers where permitted

• IP address

• Network information

• Crash information

• Diagnostic information

• General usage information

This information may be used to maintain security, troubleshoot technical problems, improve performance, and provide reliable services.

F. Notifications

If you allow notifications, Switcheats may send notifications regarding:

• Order confirmations

• Order status

• Delivery updates

• Account activity

• Important service announcements

• Other relevant app information

You can manage notification permissions through your device settings.

2. How We Use Your Information

We may use collected information to:

• Create and manage user accounts

• Process and manage food and beverage orders

• Facilitate deliveries

• Provide location-based services

• Communicate with users about their orders

• Provide customer support

• Process refunds, cancellations, and order-related requests

• Improve the App and its features

• Monitor and improve application performance

• Detect and prevent fraud, abuse, and unauthorized activity

• Maintain application security

• Send important service-related notifications

• Comply with applicable legal obligations

• Enforce our terms and policies

We only use information for legitimate purposes connected with providing, maintaining, securing, and improving our services.

3. How We Share Information

We may share relevant information with trusted third parties when necessary to provide Switcheats services.

These parties may include:

Restaurants and Food Businesses

Information required to prepare and fulfill your order may be shared with the restaurant or food business handling your order.

Delivery Providers

Relevant delivery information, such as your name, phone number, delivery address, order information, and location where required, may be shared with delivery personnel or delivery service providers to complete your order.

Payment Service Providers

Where online payments are supported, transaction information may be processed by third-party payment providers.

Technology and Service Providers

We may use trusted third-party providers for services such as:

• Cloud hosting

• Database services

• Authentication

• Analytics

• Crash reporting

• Push notifications

• Security

• Customer support

• Payment processing

These providers may process information only as necessary to provide their services to us.

Legal and Security Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable law

• Respond to lawful requests

• Protect our rights or property

• Prevent fraud or abuse

• Protect users or the public

• Investigate security incidents

We do not sell your personal information as a standalone product.

4. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction.

Depending on the service and information involved, security measures may include encrypted data transmission, access controls, authentication mechanisms, secure storage, monitoring, and other appropriate safeguards.

However, no internet-based service can guarantee absolute security.

5. Data Retention

We retain information only for as long as reasonably necessary to:

• Provide our services

• Maintain account and order records

• Resolve disputes

• Provide customer support

• Prevent fraud and abuse

• Meet legal, tax, accounting, or regulatory requirements

• Enforce agreements and policies

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

6. Account and Data Deletion

If Switcheats provides account creation, users may request deletion of their account and associated personal information through the account deletion option available in the App or by contacting us.

Upon receiving a valid deletion request, we will process the request in accordance with applicable law and our legitimate business and legal requirements.

Certain information may need to be retained where required for legal, security, fraud-prevention, accounting, dispute-resolution, or other legitimate purposes.

Account deletion may result in the loss of access to order history, saved information, and other account-related features.

7. Children's Privacy

Switcheats is not specifically directed toward children under the age required by applicable law.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

8. Third-Party Services

Switcheats may integrate with third-party services to provide functionality such as authentication, payments, analytics, maps, notifications, hosting, or other technical services.

Third-party services may have their own privacy policies and terms. We encourage users to review the privacy practices of applicable third-party services.

9. Cookies and Similar Technologies

Switcheats may use cookies, SDKs, local storage, analytics technologies, or similar technologies where applicable to maintain functionality, improve performance, remember preferences, analyze usage, and provide security.

The specific technologies used may change as the App evolves.

10. Permissions

Depending on the features available in your version of Switcheats, the App may request permissions such as:

• Location

• Notifications

• Camera, where required for an applicable feature

• Photos or media, where required for an applicable feature

• Other device permissions necessary for specific functionality

Permissions are requested only when required for an applicable feature. You can manage permissions through your device settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make changes, we may update the "Last Updated" date at the top of this Privacy Policy.

We encourage users to periodically review this Privacy Policy.

12. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including rights to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw certain permissions

• Object to or restrict certain processing

• Request information about how your data is handled

To exercise applicable rights, please contact us using the contact information below.

13. Contact Us

For privacy-related questions, requests, concerns, or account/data deletion requests, please contact:

App Name: Switcheats
Email: [YOUR SUPPORT EMAIL]

Please replace [YOUR SUPPORT EMAIL] with the actual email address you will use for Switcheats before publishing this policy.

14. Consent

By using Switcheats, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.