Last Updated: 18/02/2026
Welcome to Swachh Palika ("we", "our", or "us").
This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application.
By using this app, you agree to the terms of this Privacy Policy.
2. Information We Collect
When you register or submit a complaint, we may collect:
Full name
Phone number
Email address
Address or area details
This information is used to identify and resolve complaints effectively.
We may collect your location data to:
Show live garbage truck tracking
Display estimated arrival time
Help identify complaint location
Improve service accuracy
Location access is optional and can be disabled in your device settings.
C. Complaint & Uploaded Data
When submitting a complaint, you may provide:
Complaint description
Photos
Location details
This data is stored securely to process and resolve your request.
D. Usage & Technical Data
We may automatically collect:
Device type
App version
Log data
Crash reports
This helps improve app performance and user experience.
3. How We Use Your Information
We use collected data to:
Provide live garbage vehicle tracking
Process and manage complaints
Improve waste collection services
Send service notifications
Enhance app performance
Prevent misuse or fraud
We do not sell or rent your personal information.
We may share information:
With municipal authorities for complaint resolution
With technical service providers (hosting, analytics)
When required by law
We do not share personal data for advertising or marketing purposes.
We implement reasonable technical and organizational measures to protect your information.
However, no system is completely secure, and we cannot guarantee absolute security.
You have the right to:
To request data deletion, contact us at:
📧 [Your Email Address]
We retain complaint and user data only as long as necessary to:
After that, data may be deleted or anonymized.
This app is not intended for children under 13 years of age.
We do not knowingly collect data from children.
The app may send push notifications related to:
Users can disable notifications in device settings.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updates will be posted within the app with a revised "Last Updated" date.
If you have any questions regarding this Privacy Policy:
App Name: Swachh Palika
Email: support@swachhpalika.com