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Help & answers for Sushi Tile - Puzzle Master on iPhone and iPad
Browse help topics
Getting Started
Gameplay & Boosters
Saving Progress
Purchases & Refunds
Technical Issues
Privacy & Data
Getting Started
Getting Started
Where can I download the game?
Sushi Tile - Puzzle Master is free on the Apple App Store for iPhone and iPad. Search for "Sushi Tile - Puzzle Master" in the App Store and tap Get.
Which devices are supported?
The game needs iOS 15.0 or later and runs on iPhone and iPad. Keep your device updated and make sure you have enough free storage (the game is about 345 MB).
How do I play?
Tap sushi tiles on the board to move them to your tray. Match 3 identical tiles to serve a dish and clear them. If 7 unmatched tiles fill your tray, the level is lost, so plan your moves carefully.
Gameplay, Boosters & Progress
Gameplay, Boosters & Progress
How do I get boosters?
Boosters such as Golden Chopsticks, Wasabi Whirlwind and Magic Soy Sauce can be earned by playing and completing levels, or found in the in-game shop. Use them when a level gets tough to clear tricky orders.
How is my progress saved?
Your progress is saved automatically on your device as you play. Let a level finish and return to the main screen before closing the app so nothing is lost.
Can I play offline?
Yes. Once the game is installed you can play without an internet connection. Some features, like Game Center leaderboards and purchases, need a connection.
Why did my level or progress reset?
This can happen if the app is force-closed in the middle of a level or if the game is deleted. Keep the game updated to the latest version. If you lost progress you expected to keep, email us with your device model and current level.
Purchases & Refunds
Purchases & Refunds
Is the game free?
Yes, the game is free to download and play. Optional in-app purchases are available for extra items and boosters.
How do I get a refund?
All purchases are handled by Apple, so refund requests go through Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the purchase and choose "Request a refund". You can also email us and we will help where we can.
I paid but did not receive my items. What should I do?
First check your internet connection, then fully close and reopen the game. If the items still do not appear, email us with your Apple receipt (order ID), the item you bought and your device model.
How do I restore purchases on a new device?
Sign in with the same Apple ID you used to buy, then reinstall the game. Non-consumable purchases can be restored through the App Store.
Technical Issues
Technical Issues
The game crashes or freezes. What can I do?
Try these steps in order: 1) Update the game to the latest version in the App Store. 2) Update your iPhone or iPad to the latest iOS. 3) Close other apps running in the background. 4) Restart your device. If the problem continues, email us with your device model, iOS version and what you were doing when it happened.
The game will not open or shows a blank screen.
Make sure you have enough free storage and restart your device. If that does not help, email us before deleting the game, because deleting it can remove progress saved on your device.
The game feels slow or the battery drains quickly.
Turn off Low Power Mode, close background apps and lower the screen brightness. Older devices may run better after a restart.
Privacy, Data & Contact
Privacy, Data & Contact
What data does the game collect?
The game may collect device identifiers, usage data and crash diagnostics to keep the game running well, fix bugs and show ads. You can find full details in our Privacy Policy and in the App Privacy section of our App Store page.
How do I limit tracking?
On your iPhone or iPad, go to Settings > Privacy & Security > Tracking and turn off "Allow Apps to Request to Track", or turn it off for this game only.
How do I request that my data be deleted?
Email us with the subject "Data deletion request" and include your device model. We will process your request and confirm by email. Deleting the game from your device also removes progress stored on that device.
Still need help?
Email us at duongmhai88@gmail.com. We usually reply within 1-2 business days. To help us solve your issue faster, please include your device model, iOS version, game version and a short description or screenshot of the problem.
Can't find your answer? Email us at duongmhai88@gmail.com
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