This course focuses on the concepts, practices, and methods of quality management. Some of the ideas and topics
covered are basic ideas of quality management; teachings of Deming, Juran and Crosby; basic quality tools and quality.
CS1113A -
CS1113B -
PLEASE USE YOUR OFFICIAL GMAIL ACCOUNT WITH FULLNAME.
1.Introduction to Quality
Various definition of quality
Total Quality Management
Quality and competitive advantage
Quality and personal values
2. Philosophies and Framework
Deming philosophy
Juran philosophy
Crosby philosophy
3. Quality System
ISO 9000/QS9000
ISO 1400
4. Quality Costs
Types of costs incurred to maintain quality
5.Eight basic tools
Check sheet
Pareto chart
Cause and effect diagram
Histogram
Scatter diagram
Flow chart
Run and control charts
Design of experiment
6. Control Charts
Types of control charts
Causes of variations
Statistical basis for control charts
Selection of rational subgroup
7. Control Charts for Variables
Introduction to control charts for variables
Selection of characteristics for investigation
Run chart
Control chart for mean and range
Control chart for mean and standard deviation
Control chart for median and range
Control chart for individual measurement
8. Control Charts for Attributes
Control chart for proportion nonconforming (p-chart)
Control charts for the number of nonconforming items (np-chart)
Control chart for the number of nonconformities (c-chart)
Control charts for nonconformities per unit (u-chart)
9. Quality Award
Prime Minister Quality Awards
Malcolm Baldrige National Quality Awards
Deming Prize
European Quality Award
Canada Award for Excellence