Privacy Policy

Effective Date: July 18, 2026

Surgi Art Hospital (“Surgi Art,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the Surgi Art Hospital mobile application, website, appointment-booking services, and related healthcare services.

By using our services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on the services and features you use, we may collect the following information:

Personal Information

• Full name

• Qatar ID (QID) number

• Date of birth

• Gender

• Nationality

• Patient identification number

Contact Information

• Mobile number

• Email address

• Residential address

Appointment Information

• Selected doctor

• Medical department or service

• Appointment date and time

• Appointment status

• Information included in your appointment request or message

Health and Medical Information

You may provide health-related information when requesting an appointment, contacting a healthcare professional, or using hospital services.

This information may include:

• Symptoms

• Medical history

• Treatment information

• Prescriptions

• Laboratory or medical reports

• Medical images

• Communications with healthcare professionals

Account Information

• Login credentials

• One-time passwords

• Account status

• Authentication and security information

Device and Technical Information

We may automatically collect limited technical information, including:

• Device type

• Operating system

• App version

• IP address

• Crash reports

• Diagnostic information

• Security and activity logs

Notifications and Usage Information

We may collect:

• Push-notification tokens

• Notification preferences

• Features and screens used

• General app interaction information

• Date and time of app activity

Device Permissions

With your permission, the app may access features such as:

• Camera

• Photo library

• Documents

• Microphone

• Notifications

• Location

These permissions are only used when required for a feature you choose to use.

2. How We Collect Information

We may collect information:

• Directly from you when you create an account, book an appointment, submit a form, contact us, or use the app.

• From authorized hospital employees and healthcare professionals involved in your care.

• From laboratories, pharmacies, insurers, payment providers, or other healthcare participants where permitted.

• Automatically through your device when you use the app.

• From service providers that support authentication, notifications, hosting, analytics, maps, security, and app functionality.

3. How We Use Your Information

We may use your information to:

• Create and manage your account.

• Verify your identity.

• Schedule, confirm, reschedule, or cancel appointments.

• Connect you with doctors and hospital departments.

• Provide healthcare and patient-support services.

• Send appointment reminders and service notifications.

• Send one-time passwords and account-security messages.

• Respond to inquiries, complaints, and support requests.

• Maintain medical, operational, billing, and legal records.

• Improve the app and hospital services.

• Diagnose technical issues and improve app performance.

• Detect fraud, misuse, unauthorized access, or security incidents.

• Meet applicable legal, healthcare, regulatory, and professional requirements.

We may send promotional communications only where permitted and where any required consent has been obtained. You may opt out of marketing communications at any time.

4. Consent and Legal Basis

We process your information where it is necessary to:

• Provide services requested by you.

• Manage your healthcare relationship.

• Comply with legal or regulatory requirements.

• Protect patient safety and vital interests.

• Prevent fraud or security threats.

• Establish or defend legal claims.

• Fulfil purposes for which you have provided consent.

Where processing depends on consent, you may withdraw your consent by contacting us. Withdrawing consent may affect features or services that require the relevant information.

5. How We Share Your Information

We do not sell your personal information or health information.

We may share information with:

• Surgi Art Hospital doctors, nurses, employees, contractors, and authorized teams.

• Healthcare professionals involved in your treatment.

• Laboratories, pharmacies, healthcare facilities, referring providers, or insurers.

• Technology providers supporting hosting, authentication, notifications, messaging, analytics, crash reporting, maps, customer support, and cybersecurity.

• Government authorities, courts, regulators, or law-enforcement agencies where required or permitted by law.

• Professional advisers, auditors, and insurers.

• A person or organization you authorize us to share information with.

Service providers are permitted to use information only for the services they provide to us and must protect it under applicable contractual and legal obligations.

6. International Data Transfers

Some technology providers may process or store information outside Qatar.

Where information is transferred internationally, we take reasonable steps to ensure that appropriate contractual, organizational, and technical safeguards are in place.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information.

These safeguards may include:

• Secure authentication

• Role-based access controls

• Encryption during transmission

• Secure hosting

• Activity logging

• Security monitoring

• Staff confidentiality requirements

• Periodic security reviews

No electronic system is completely secure. You should protect your mobile device, account credentials, and one-time passwords.

Please notify us immediately if you believe your account or information has been accessed without authorization.

8. Data Retention

We retain information only for as long as reasonably necessary to:

• Provide healthcare and appointment services.

• Maintain legally required medical records.

• Meet regulatory and professional obligations.

• Resolve disputes.

• Prevent fraud and security incidents.

• Conduct audits.

• Enforce agreements and legal rights.

Retention periods may vary based on the type of record and applicable healthcare or legal requirements.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely restrict access to it.

9. Your Privacy Rights

Subject to applicable law and identity verification, you may request to:

• Access information held about you.

• Correct inaccurate or incomplete information.

• Obtain information about how your data is processed.

• Withdraw consent where processing is based on consent.

• Object to certain processing activities.

• Request restriction of certain processing.

• Request deletion of eligible personal information.

• Submit a privacy complaint.

Some requests may be restricted where information must be retained for medical-record requirements, patient safety, security, legal compliance, fraud prevention, or the rights of others.

10. Account and Data Deletion

You may request deletion of your account and eligible personal information by contacting us using the details below.

Deleting your app account may not result in deletion of medical, billing, legal, transaction, or security records that Surgi Art Hospital is legally or professionally required to retain.

We will explain any applicable restrictions when responding to your request.

11. Device Permissions

The app may request permission to access notifications, the camera, photo library, documents, microphone, or location.

Permissions are requested only when needed for a specific feature.

You can manage app permissions through your device settings. Disabling a permission may prevent the corresponding feature from working correctly.

12. Analytics and Third-Party Services

The app may use third-party services for:

• Cloud hosting

• User authentication

• Push notifications

• Messaging

• Maps

• Analytics

• Crash reporting

• Customer support

• Security monitoring

These providers may process limited account, device, technical, or usage information on our behalf.

The third-party services used by the production app may change as the application is updated.

13. Children’s Privacy

The services may be used by patients and their authorized parents or legal guardians.

Where required, a parent or legal guardian should provide and manage information for a minor.

We do not knowingly sell children’s personal information or use it for targeted advertising.

14. Medical Emergencies

The Surgi Art Hospital mobile application supports access to hospital information, appointments, and related services.

It is not a replacement for emergency medical care.

Do not use the app to report a medical emergency. Contact local emergency services or visit the nearest emergency department.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our services

• Mobile-app features

• Technology

• Legal requirements

• Privacy and security practices

The updated version will be published on this page with a revised effective date.

Where appropriate, we may also notify you through the mobile application or another communication method.

16. Contact Us

For privacy questions, requests, account deletion, or complaints, contact:

Surgi Art Hospital
Doha, State of Qatar

Privacy Email: info@surgi-art.com

Telephone:
44515177
44747800

Website:
https://surgi-art.com

Please include your name, contact information, and a clear description of your request.

Do not send detailed medical or sensitive health information through an unsecured email.

© 2026 Surgi Art Hospital. All rights reserved.