Support β Skin Care Scanner β¨
Welcome
Thank you for using Skin Care Scanner, the app that uses artificial intelligence to analyze your skin health from selfies.
Need Help? π€
If you have questions, technical issues, or suggestions, we are here to help.
Support Email:
π§ hello@adriamatz.com
We strive to respond within 24β48 hours.
Frequently Asked Questions β
What is Skin Care Scanner?
Skin Care Scanner is an AI-powered skincare analysis app that evaluates your skin health from selfies. Take a photo and receive comprehensive insights about your skin, including:
π§ Hydration levels
π― Texture and elasticity
π΄ Acne and redness
ποΈ Wrinkles and dark spots
π Pore visibility
π Overall skin score and age estimate
How does Skin Care Scanner work?
Take a selfie using your camera or import one from your Photo Library. The AI analyzes the image, focusing on:
πΈ Skin quality and condition
π‘ Lighting and clarity
π Various skin metrics (8 key indicators)
It then provides a comprehensive skin score, personalized skincare routines, and product recommendations tailored to your needs.
Are the results 100% accurate?
No. While our AI provides helpful insights, results are estimates and should not replace professional dermatological advice.
Accuracy depends on:
πΈ Image quality
π‘ Lighting conditions
π¨ Whether makeup is worn
π Photo angle and clarity
For best results, use natural daylight, face the camera directly, remove makeup, and keep your face clean and dry.
Can Skin Care Scanner replace a dermatologist?
No. Skin Care Scanner is a tool for tracking skin health over time and receiving general skincare recommendations, but it should not replace professional consultation, especially for:
π₯ Specific skin conditions
π¬ Medical diagnoses
β Critical skin concerns
Always consult a dermatologist for medical concerns.
Why does Skin Care Scanner sometimes fail?
AI analysis can struggle with:
π· Blurry or low-quality images
π Makeup-covered faces
π Poor lighting conditions
π Extreme angles or shadows
Clear, well-lit photos with a clean, makeup-free face yield the best results.
What metrics does the app analyze?
We analyze 8 key skin metrics:
π§ Hydration (moisture level)
π― Elasticity (firmness)
β¨ Texture (smoothness)
π΄ Acne (breakouts)
ποΈ Wrinkles (fine lines)
π Dark Spots (hyperpigmentation)
π Pores (visibility)
π΄ Redness (inflammation)
What is the Skin Score?
The Skin Score is an overall health rating from 0β100, calculated from all 8 metrics. It provides a quick snapshot of your skinβs condition and helps track improvements over time.
What is Skin Age?
Skin Age estimates how old your skin appears based on factors like wrinkles, elasticity, and texture. It may differ from your actual age and can improve with consistent skincare.
What is the Skincare Streak?
The Skincare Streak tracks consecutive days you scan your skin. Regular scanning helps maintain consistency, track progress, and unlock achievements and milestones.
How are the daily routines personalized?
Based on your analysis, we create morning and evening routines tailored to your skin type, concerns, and current condition, including step-by-step guidance and product types.
What are product suggestions?
Product suggestions are personalized recommendations targeting your concerns. They include key ingredients and are categorized as essential, recommended, or optional.
Is Skin Care Scanner free?
Skin Care Scanner offers a free trial with 1 free skin analysis so you can experience the app before subscribing.
What does the premium subscription include?
Premium subscribers receive:
β¨ Unlimited skin analyses
π Detailed progress tracking
ποΈ Comprehensive product recommendations
π Personalized daily routines
π‘ Lifestyle tips
π― Priority support
Why is there a subscription?
AI-powered skin analysis requires significant computing resources and continuous development. The subscription supports accuracy, new features, and service quality.
How often should I scan my skin?
We recommend once daily, preferably in the morning before applying skincare products, for accurate long-term tracking.
Can I scan multiple times per day?
Yes, but only one scan per day counts toward your streak.
What happens if I miss a day in my streak?
Your streak resets to zero, but your longest streak is saved, so you can always try again.
How is my data stored and protected?
Your data is stored securely on your device. Images are processed by our AI but not permanently stored on our servers. We prioritize privacy and security.
Can I delete my account and data?
Yes. You can permanently delete your account from Settings by typing βdeleteβ to confirm. This action cannot be undone.
Does the app work offline?
An internet connection is required for AI analysis, but you can view previous analyses offline.
What devices are supported?
Skin Care Scanner is available for iPhone and iPad running iOS 15.0 or later. Best results are achieved on devices with high-quality cameras.
Can I use photos from my Photo Library?
Yes. You can use the camera or select an existing photo. For best results, use recent photos with good lighting.
What if Iβm wearing makeup?
Makeup can reduce accuracy, especially for texture, pores, and redness. For best results, scan with a clean, makeup-free face.
How long does an analysis take?
Typically 10β30 seconds, depending on your internet connection and server load.
Can the app detect skin conditions or diseases?
No. Skin Care Scanner does not diagnose medical conditions and should not replace professional medical advice.
How do lifestyle tips help?
Lifestyle tips provide personalized guidance on hydration, sleep, diet, and habits to support better skin health.
Reporting Issues π οΈ
If you experience a technical issue, contact hello@adriamatz.com and include:
π Problem description
π Steps to reproduce
π± iOS version
π² Device model
Updates and New Features β¨
We are continuously improving Skin Care Scanner. For feature requests or feedback, contact us at:
π§ hello@adriamatz.com