This Support Agreement (the "Agreement") is made and entered into between you, the user of the Khub application (the "App"), and the developer of the Khub App (referred to as "we," "us," or "our"). By using the Khub App, you agree to be bound by the terms and conditions of this Agreement. The effective date of this Agreement is the date you first use the App.
We will provide technical support to assist you in resolving issues related to the installation, operation, and performance of the Khub App. This includes troubleshooting problems such as app crashes, slow loading times, or connectivity issues. Our technical support team will use reasonable efforts to diagnose and fix the reported problems in a timely manner.
If you have questions about how to use the various features and functions of the Khub App, our support team will offer guidance. This may involve explaining how to create a profile, use the search function, or participate in community features within the App.
We are committed to continuously improving the Khub App. We will regularly release bug fixes to address any identified glitches or errors in the App's code. Additionally, we may provide updates to introduce new features, enhance security, or improve the overall user experience. You agree to install these updates in a timely manner to ensure the optimal performance of the App.
You can contact our support team by sending an email to khubdevteam@outlook.com. Please provide detailed information about the issue you are facing, including the steps to reproduce the problem, your device model, operating system version, and the version of the Khub App you are using. Our support team will respond to your email within [X] business days.
The Khub App may provide an in - app feedback mechanism. You can use this feature to report issues, suggest improvements, or ask questions. Our support team will review and respond to your feedback as soon as possible.
You are responsible for providing accurate and complete information when seeking support. If you provide false or misleading information, it may delay or prevent us from effectively resolving your issue.
You agree to follow the instructions provided by our support team. This may include steps to troubleshoot an issue, install an update, or adjust your device settings. Failure to follow these instructions may result in the support process being less effective.
You must use the Khub App and the support services in compliance with all applicable laws, regulations, and third - party rights. You shall not use the App for any illegal, unethical, or harmful purposes.
The support services provided under this Agreement are provided on an "as - is" and "as - available" basis. We do not make any warranties, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, or non - infringement.
In no event shall we be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of the support services or the Khub App, even if we have been advised of the possibility of such damages. Our total liability under this Agreement shall not exceed the amount you have paid (if any) for the use of the App during the three - month period preceding the event giving rise to the liability.
This Agreement shall commence on the date you first use the Khub App and shall continue until terminated in accordance with the terms of this Agreement.
You may terminate this Agreement at any time by discontinuing your use of the Khub App.
We may terminate this Agreement if you breach any of the terms and conditions of this Agreement and fail to cure such breach within [X] days after receiving written notice from us. In the event of termination, we will have no further obligation to provide support services to you, except as required by law.
We reserve the right to modify this Agreement at any time. We will notify you of any material changes to the Agreement by posting a notice within the Khub App or sending you an email to the address associated with your account. Your continued use of the App after the effective date of the changes shall constitute your acceptance of the modified Agreement.
This Agreement shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of laws principles.
Any dispute, controversy, or claim arising out of or in relation to this Agreement shall be resolved through amicable negotiation between the parties. If the parties are unable to reach a resolution within [X] days, either party may initiate arbitration in accordance with the rules of [Arbitration Institution]. The arbitration shall be conducted in [Arbitration Location], and the language of the arbitration shall be English.
If you have any questions or concerns about this Agreement or the support services provided for the Khub App, please contact us at khubdevteam@outlook.com.