We’re here to help you get the most out of your PDF experience. Find answers below or contact our team for further assistance.
General Questions
Q: Is Easy PDF Pro free to use?
A: Yes! The core features (editing, signing, merging) are free. Advanced tools like batch OCR or PDF conversion may require a Pro subscription.
Q: Which platforms are supported?
A: Easy PDF Pro is available for iOS, Android, and via desktop emulators (e.g., LDPlayer for Windows/Mac).
Feature Support
Q: How accurate is the OCR text recognition?
A: Our OCR achieves ~98% accuracy for English and Chinese. For best results, ensure scanned documents are clear and well-lit.
Q: Can I edit PDFs offline?
A: Yes! Offline editing is fully supported. Sync to iCloud/Google Drive when back online.
Q: How do I password-protect a PDF?
Go to "Tools" > "Security" > Set a password and permissions.
Troubleshooting
Issue: App crashes on launch
Update to the latest version.
Restart your device.
Reinstall the app (your data is cloud-synced).
Issue: Converted file formatting errors
Ensure the original PDF isn’t image-based.
Try converting to .docx (Word) for complex layouts.
Still need help? Reach us at:
Email: support@easypdfpro.com (Response within 24 hrs)
Twitter: @EasyPDFPro_Help (#EasyPDFHelp for faster replies)
For bug reports, include:
Device model & OS version
Steps to reproduce the issue
Screenshots/video (if possible)