Privacy Policy for SupportLog
Last Updated: 12/8/2025
Introduction
SupportLog ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.
Information We Collect
Personal Information- Name and contact details- Client information (names, locations, pay rates)- Work shift data (times, activities, locations)- GPS location data during active shifts- Device information and identifiers
Usage Data- App usage patterns and preferences- Performance data and crash reports- Feature usage statistics
How We Use Your Information
We use your information to:- Track and record your work shifts accurately- Calculate work hours and potential earnings- Generate reports for NDIS compliance- Improve app functionality and user experience- Provide customer support
Data Storage and Security
- All data is stored locally on your device using encrypted storage- GPS tracking data is processed locally and not transmitted to external servers- We implement industry-standard security measures to protect your information- You maintain full control over your data
Location Data
- GPS location is only tracked during active shifts when explicitly enabled- Location data is used solely for distance calculation and shift documentation- Background location tracking requires explicit user permission- You can disable location tracking at any time in app settings
Data Sharing
We do not sell, trade, or share your personal information with third parties except:- When required by law or legal process- To protect our rights or safety- With your explicit consent
Your Rights
You have the right to:- Access your personal data- Correct inaccurate information- Delete your data- Export your data- Disable location tracking- Opt out of data collection
Data Retention
- Shift data is retained until you choose to delete it- You can export or delete your data at any time- App usage data may be retained for service improvement
Children's Privacy
SupportLog is not intended for use by children under 18. We do not knowingly collect personal information from children under 18.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify users of any material changes through the app or by email.
Contact Us
If you have questions about this Privacy Policy, please contact us at:- Email: DicoDev@Outlook.com.au
Compliance
This app is designed to assist with NDIS compliance and record-keeping requirements. All data handling practices align with Australian Privacy Principles and healthcare data protection standards.
Need Help? Email: DicoDev@Outlook.com.au