Was Hymer North America closed to avoid the cost and LIABILITY of the safety defects?

Erwin Hymer Group - NA was driven into receivership before the Erwin Hymer Group was sold

The safety campaign, legal action and legislative action is moving ahead faster and harder than ever. There is no need to file more complaints. Many thanks to everyone who filed.

The remainder of this page is unchanged and FYI-only

We love our Hymer and want Hymer/Roadtrek to succeed and grow to be #1. Hymer, NA has serious quality and safety problems that are putting RV owners lives at risk. SUIET Hacks, LLC has tried every means of communication and Hymer has not constructively responded. Every passing day raises the possibility someone will be injured or killed by a Hymer/Roadtrek. Hymer has known about the risk so long that the settlement from such a tragedy could take the company down.

We now ask you to exercise your right to file a complaint so governmental authorities will help. Your attorney general will take it from there. Please do not file a class action suit or personal law suit since those will bleed Hymer dry and delay our needed safety repairs. SUIET Hacks, LLC only grants rights for our evidence to be used by governmental authorities.

Attorneys General prosecute cases that serve the general public good and this is such a cause. The more owners that file a complaint in one state and more total states involved, the faster Hymer will make us safe.

Your Hymer Aktiv, Roadtrek, and Carado are certified to be compliant to National Fire Protection Association safety code NFPA-1192. Every Aktiv, Carado and Roadtrek that SUIET Hacks, LLC inspected with the MicroGreen Inverter is non-compliant. The safety violations can lead to serious burns or electrocution. SUIET Hacks, LLC has collected and documented evidence of these NFPA violations so you can easily to file a complaint of potential fraud.

Information to Help You File

Each state requires much of the same information on their corporation complaint forms. Here are FAQs that will help you answer this questions. Your answers may be different. A

Am I filing a suit? Can Hymer counter-sue? No and no. You are not asking the Attorney General to be your lawyer in a private suit; you are filing a complaint and asking the government to investigate.
What is the complaint? The Hymer RV is not in compliance with national safety code NFPA-1192 as Hymer certified at the time of sale.
Do I file if TSB#0001 has been installed or the Aktiv is new? YES. The most serious safety code violation has not been addressed by Hymer.
Do I file if SUIET Hacks, LLC has installed the missing ground wire? YES. The added wire makes the Aktiv safer while on shore power but only replacing the inverter/charger will correct hazards presented when 120-VAC is generated from batteries.
Where do I file the complaint? File in your state of residency. See sample filing agencies below.
Who is the complaint filed against? Attorneys general investigate consumer fraud of products sales so your complaint is filed against the Hymer dealer where you bought the Aktiv. The evidence immediately directs the investigation away from the dealer and to Hymer, NA.
What if you bought the Aktiv out of state? Go ahead and file in your state and they may refer the complaint if needed.
What is the product, item or service involved? RV manufactured by Erwin Hymer Group North America, Inc., 25 Reuter Drive Cambridge, Ontario N3E 1A9
Date of Transaction? Purchase date
Amount in dispute? Leave blank.
Did you sign a contract or lease? Reference your sales contract.
Date you complained to the company? Fill in an applicable date, or leave blank
Who in the company has been contacted with this complaint? Hymer Customer Service, and Hymer CEO via mail and phone.
Phone number: (844) 464-9637
What is the result of the complaint to Hymer? SUIET Hacks, LLC is representing all Hymer, NA RV owners. Starting Jan 2018 SUIET has sent Hymer many written complaints with no positive response.
What is a fair outcome of the complaint to the company? My model RV is not NFPA-1192 compliant, is dangerous, and Hymer must recalled and corrected.
Have other agencies been contacted? SUIET Hacks, LLC contacted fire marshals, NTSB, FHTSA and RVIA.
What are the details of the complaint? Mailed hard copies are more likely acted upon so print the document at the bottom of this page. File electronically too if like. The evidence is updated periodically so reference the it with this text, "The complaint and supporting evidence are detailed in the printout accompanying this letter. The evidence is periodically updated and your office can download the latest copy from https://sites.google.com/view/shoot-the-messenger/home?authuser=21
What is a fair outcome? Recall all affected Hymer models and bring them into NFPA-1192 compliance (e.g., Aktivs, E -trek, RS Adventurous, CS Adventurous, SS Agile). Replace all non-UL compliant inverters. Criminal charges should be brought if corporate malfeasance is discovered.
What is your age? Give the truth and remember that many jurisdictions take special interest in fraud against seniors.
Where do I file a consumer complaint against a corporation" Some links are below. These were quickly found by Googling "consumer complaint against a corporation YOURSTATE Attorney General". We have provided a few examples:

California

Californian is already sympathetic to this complaint so every California resident's vote is important. Download the form found at the below link and then open it. I couldn't fill out the form until I opened it outside of my browser. Some owners haven't been involved with the last year's interaction with Hymer and might not be comfortable answering some of the questions. For those owners, a minimally answered California Attorney General form is below; copy the answers from that form.

https://oag.ca.gov/contact/consumer-complaint-against-business-or-company