At Sugei Proxy, we strongly believe in an internet where privacy is the default.
Sugei Proxy’s Privacy Policy describes how Sugei Proxy collects, uses, and deletes your data.
By using Sugei Proxy, you understand that your data in relation with your use of our Services is processed according to the following Privacy Policy. The Privacy Policy states (i) what data we collect through your access and uses of the Services; (ii) the use we make of such data; and (iii) the safeguards put in place to protect your data. The Privacy Policy is to be read and understood as being a complement to our Terms of Service.
Data Sugei Proxy collects from you, and how we use it
Our overriding policy is to collect as little user information (personal data included) as possible to ensure a private user experience when using the Services. We do not have the technical means to access the content of your encrypted emails, files, calendar events, passwords, or notes.
Data collection is limited to the following:
Information you provide to us
Customer support information. If you contact us for support, we collect information from you to help diagnose and resolve the issue. This information may include your contact information (e.g. e-mail address) and information about your use of the services.
Other submissions. We collect information you submit when you provide feedback or otherwise communicate with us.
Information collected automatically when using our services
IP address. We may collect your IP address when you use our services and also derive your approximate location based on your IP address. However, we do not store your IP address.
User interaction data. We collect information about how you interact with our websites, applications, and advertisements that we may publish. For example, we may track what user interface elements are clicked on.
Device information. We and our ad networks collect information from and about the device you use to access our services. We may collect device model, device settings, operating system, network information, and application version numbers.
Advertising identifiers. Our ad networks may collect your device identifier for marketing and analytics purposes.
VPN application information. We do not store your VPN browsing activity (e.g. websites you browse or apps accessed through a VPN connection). However, we may collect diagnostic information as referenced above. We also collect anonymized application usage data such as speed, latency, connection success, login success, feature usage, error reports, and troubleshooting reports.
Information from cookies and similar technologies. We may receive information from cookies and similar technologies.
What do we use the information for?
To provide, maintain, troubleshoot, and support our services. We use your information since it is required to fulfill our contractual obligations to you, such as providing you access when you have an active subscription, using IP address information to connect you to the best VPN server, using usage information to troubleshoot a problem you report with our services, and ensuring the proper functioning of our services.
To communicate with users and prospective users. We use your information to communicate with you, which includes responding to your support and other requests, and sending you information and updates about our services. We may do this to fulfill our contract with you, because you consented to the communication, or because we have a legitimate interest in providing you with information about our services. You can opt out of marketing communications at any time.
To improve our services. To continue to improve our services, we use your information to understand how users interact with our services. For example, we analyze usage, device, and diagnostic information to understand usage trends and user engagement with our services. This allows us to increase servers where demand has increased. We may use device and threat information to conduct spam, threat, and other research to improve our threat detection capabilities. We review customer feedback to understand what we could be doing better.
To develop new services. We have a legitimate interest in using your information to plan for and develop new services. For example, we may use customer support requests and user feedback to understand what new services users may want.
To market and advertise our services. We may use your information to provide, measure, personalize, and enhance our advertising and marketing based on our legitimate interest in offering you services that may be of interest. For example, we may use information such as who or what business referred you to our services to understand how effective our advertising is; we may use information to administer promotional activities such as sweepstakes and referral programs. We do not collect your VPN browsing activity or use it for these (or any other) purposes.
To prevent harm or liability. We may use information for security purposes (such as to investigate security issues or to monitor and prevent fraud) and to prevent abuse. We may do this to protect an individual’s vital interests, or because we have a legitimate interest in preventing harm or liability to us and our users. For example, we may use usage and device information to determine whether an entity is engaging in abusive or unauthorized activity in connection with our services.
For legal compliance. We internally use your information as required by applicable law, legal process, or regulation.
IP addresses. We know that IP addresses can be regarded by users as sensitive information.
While collection of your IP address is required from a technical perspective to enable the use of our services, IP addresses are neither stored nor used beyond the period that they are required for such use (i.e. the duration of a VPN session). We do not associate IP addresses with any VPN browsing activity.
Note that we may use and disclose aggregated data and data that is de-identified such that it no longer reveals the identity of an individual user for regulatory compliance, research, and analysis, our own or third party marketing and advertising activities, and other legitimate business purposes.
With whom do we disclose your personal information?
We may disclose your information in the following circumstances:
In accordance with your instructions or consent.
Affiliates and third party service providers. To help us provide some aspects of our services, we work with our affiliates and trusted third parties. To protect your data, we enter into appropriate confidentiality and data processing terms with these third parties, review their security practices, and limit information sharing to the scope of what they are helping us with. Examples of activities that third parties help us with include:
providing analytics about our services
maintaining the infrastructure required to provide our services
delivering our marketing and advertising content
serving advertising content
To a new owner. If ownership or control of all or part of our services, assets, or business changes, we may transfer your information to the new owner.
To comply with legal processes and the law. For our VPN products, we protect your privacy by ensuring that we do not log or record online activities that you conduct over a VPN connection in any way that can be tied back to you, meaning that we do not have any data to share with law enforcement and government agencies who make requests for information about what you were doing through a VPN connection.
To enforce our rights and prevent fraud and abuse. We may disclose limited amounts of your information to enforce and administer our agreements with customers and users, and to respond to claims asserted against us. We may also disclose your information to protect against fraud and abuse against us, our affiliates, users, and others.
Use of Advertising Services With Free VPN Products
For users of our free VPN products, we may serve ads through the use of third party advertising services. As previously noted, we do not collect VPN browsing information or share VPN browsing information with advertising service providers. However, as with any online advertising service, the entities will have access to the information associated with ad delivery such as which website or app the ad was delivered to, and certain device-specific information.
To display ads in our apps, we may use third party software development kits (SDKs), which consist of software code provided by a third party that is embedded in our apps. These SDKs may collect the following information from your device or use:
Device or mobile advertising identifiers (controlled by your mobile operating system)
IP address, which may reveal your approximate geographic location as determined by your carrier or ISP. However, when using the VPN service, this may replace your actual location with an alternative geographic location.
Device-specific information such as make, model, OS version, language, time zone, and other information.
The name of the app or website serving the ad.
Security
We employ a range of administrative, organizational, technical, and physical safeguards designed to protect your data against unauthorized access, loss, or modification. While our controls are strong, no data security measures can guarantee 100% protection.
Data Retention
We generally retain your personal data for as long as is needed to provide the services to you. We may also retain personal data if required by law, or for our legitimate interests, such as abuse detection and prevention, and defending ourselves from legal claims. Residual copies of personal data may be stored in backup systems as a security measure to protect against data loss.
We do not store or retain data about your VPN browsing activity.
Third Party Web Site Links
Third Party Links. The services may include links to third-party websites, plug-ins and applications. Except where we post, link to or expressly adopt or refer to this notice, this notice does not apply to, and we are not responsible for, any personal information practices of third-party websites and online services or the practices of other third parties. To learn about the personal information practices of third parties, please visit their respective privacy policies.
Contact Us
We expect this Privacy Policy to evolve over time and welcome feedback from our users about our privacy practices. If you have any questions or complaints about our privacy practices, you can contact us using the following details:
Email: virendrashrivastava1975@gmail.com