Introduction
Star VPN (“we,” “us,” or “our”) provides a free virtual private network application (the “App”). This Privacy Policy explains what information we collect, how we use and share it, and your rights. By installing or using Star VPN, you agree to the practices described in this policy.
Information We Collect
Information you provide
Contact: email address if you contact support or opt in to communications.
Support messages and feedback you submit.
Automatically collected information
Device and app data: device model, operating system and version, app version, language, and device identifiers (e.g., advertising ID) for analytics and troubleshooting.
Connection metadata: VPN session start/end times, connection duration, amount of data transferred, selected server region, and connection status (success/failure) for service operation and quality monitoring.
Crash and diagnostic data: logs and performance information to detect and fix issues.
No traffic logging
We do NOT collect, monitor, or store your browsing history, DNS queries, the content of your communications, or the specific destinations you visit while connected to the VPN. We do not log user activity or the content of network traffic.
How We Use Information
Provide, operate, and maintain the App and VPN service.
Troubleshoot and improve performance, reliability, and features.
Monitor aggregate usage and analytics to optimize service.
Communicate about updates, support requests, and security notices.
Comply with legal obligations and enforce our terms.
Sharing and Disclosure
Service providers: We may share limited, necessary data (e.g., aggregated analytics, crash logs, hosting information) with trusted third-party providers who assist with hosting, analytics, monitoring, and support. These providers are contractually restricted from using data for other purposes.
Legal requirements: We may disclose information if required by law, regulation, or legal process to protect rights, safety, or property.
Business transfers: User information may be transferred in connection with a merger, acquisition, or sale of assets.
Data Retention
We retain information only as long as necessary to provide the App, comply with legal obligations, resolve disputes, and enforce agreements. Connection metadata and diagnostic logs are retained for a limited period and are deleted or aggregated when no longer needed.
Security
We implement reasonable administrative, technical, and physical safeguards to protect data. However, no method of transmission or storage is completely secure; absolute security cannot be guaranteed.
Third-Party Links and SDKs
The App may include third-party services or SDKs (for analytics, crash reporting, or ads). These third parties have their own privacy policies; we are not responsible for their practices. Please review their policies before use.
Children
The App is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have done so, we will delete it.
Your Rights and Choices
Access and correction: You may contact us to request access to or correction of personal information we hold about you.
Communications: You may opt out of non-essential emails by following unsubscribe instructions.
Data export/deletion: Where applicable by law, you may request export or deletion of your personal data. We will respond to verifiable requests in accordance with applicable law.
International Transfers
Your information may be processed in countries other than your own. By using the App, you consent to transfer and processing in jurisdictions that may have different data protection laws.
Changes to this Privacy Policy
We may update this Privacy Policy occasionally. We will post changes in the App and update the effective date. Continued use after changes indicates acceptance.
Contact Us
For questions or requests regarding this Privacy Policy, contact us at:
Email: gendangpapua@gmail.com