Embedded Files
Top 5 Reasons Passengers give a 5-Star rating!
Top 5 Reasons Passengers give a 5-Star rating!
As a Grab driver, your professionalism and service can leave a lasting impression on riders. While each trip may feel routine, the little things you do can positively influence your Driver Rating. ⭐️
As a Grab driver, your professionalism and service can leave a lasting impression on riders. While each trip may feel routine, the little things you do can positively influence your Driver Rating. ⭐️
If you don’t already know, Grab’s Driver Rating is calculated as the average of your recent 100 trip ratings in the past 12 months from passengers. Passengers rate their ride experience after each trip on a scale of 1 to 5 stars, and your overall rating is based on these scores.
If you don’t already know, Grab’s Driver Rating is calculated as the average of your recent 100 trip ratings in the past 12 months from passengers. Passengers rate their ride experience after each trip on a scale of 1 to 5 stars, and your overall rating is based on these scores.
Note: If you have received less than 100 ratings, the system will calculate the average based on all the ratings received in the last 12 months.
✨Here are a few tips that have proven effective for our drivers in improving their Driver’s Rating that you as a driver can consider:
✨Here are a few tips that have proven effective for our drivers in improving their Driver’s Rating that you as a driver can consider:
1. Friendly Greetings & Professionalism
1. Friendly Greetings & Professionalism
A warm "hello" when riders get in and a polite "thank you" when they leave can go a long way. It sets a welcoming tone and leaves a positive impression. Respond calmly to any concerns and always maintain a respectful tone.
2. Safe and Smooth Driving
2. Safe and Smooth Driving
Passengers feel most comfortable when the journey is calm and safe. Avoid harsh braking, sudden turns, or speeding. Please also take regular breaks and avoid driving for too long hours. Remember, safety for both yourself and the passengers should always come first!
3. Clean and Fresh Environment
3. Clean and Fresh Environment
Keep your vehicle clean, strong odors are a common complaint. Consider regularly airing out your vehicle and ensure it’s clean to make every ride enjoyable.
4. Dress Smart
4. Dress Smart
Well-maintained cars and drivers dressed in proper attire, like long pants and covered shoes, reflect your commitment to delivering quality service.
5. Attention to details
5. Attention to details
Pay attention to small details that can enhance the passenger’s experience. If it’s raining or you notice a passenger feeling cold, ask if they’d like the air conditioning adjusted. Likewise, if the passenger is on a call, you can lower the radio volume to avoid disruptions. These thoughtful gestures show care and attentiveness.
By doing these small actions, you can elevate your passenger’s experience, boost your rating, and take pride in the exceptional service you provide. Drive safe!
Page updated
Google Sites
Report abuse