Support

SoulPoetry Support 

 AI-powered poetry generation to help you express your creativity through beautiful verse

---

📞 Contact Us

 For fastest support, use the "Support & Contact" feature in the SoulPoetry app - it automatically includes your device information to help us assist you better.

 Email: soulpoetry.ios@gmail.com  

Response Time: Within 1-2 business days 

---

❓ Frequently Asked Questions

 💳 Subscription & Billing

Q: How do I upgrade to Premium?

A: Open SoulPoetry → Tap any premium feature → Select Weekly or Yearly plan → Start your 7-day free trial

Q: How do I cancel my subscription?

A: Go to iOS Settings → [Your Name] → Subscriptions → SoulPoetry → Cancel Subscription

Q: How do I restore my subscription on a new device?

A: Open SoulPoetry → Sign in with the same Apple ID → Your subscription will automatically restore

Q: I'm not seeing my Premium features after purchasing

A: Try these steps:

1. Force close and reopen SoulPoetry

2. Check iOS Settings → Subscriptions to confirm purchase

3. Use "Support & Contact" in app if issue persists

Q: What's the difference between Weekly and Yearly plans?

A: Both include identical premium features. Yearly plan offers 54% savings ($139/year vs $259.48 for weekly equivalent).

Q: When does my free trial end?

A: Your 7-day free trial status is displayed in Settings within the app. You'll receive Apple notifications before it converts to paid.

✨ Premium Features

Q: What's included with Premium?

A: Premium includes:

- Unlimited daily poems (Free: 1/day)

- All tone options: Witty, Romantic, Melancholic

- Personal Touch: Add custom context

- Unlimited Favorites with cloud sync

- Priority generation with anti-repetition

- Cross-device synchronization

Q: What is Personal Touch?

A: Personal Touch lets you add custom context (like "about my garden" or "inspired by my travels") to generate personalized poems tailored to your specific themes and experiences. This premium feature creates unique, contextual poetry.

Q: How do Favorites work?

A: Premium users can save unlimited poems to Favorites, which sync across all your devices via iCloud. Tap the heart icon on any poem to save it.

Q: What does "Priority Generation" mean?

A: Premium users get fresh, unique poems with advanced anti-repetition technology, ensuring you never see duplicate poems.

🤖 AI & Poems

Q: How does the AI work?

A: SoulPoetry uses OpenAI's advanced GPT models to generate unique, contextual poetry based on your selected spice level, tone, and topic.

Q: Are poems really unique?

A: Yes! Our AI generates fresh poems each time and includes anti-repetition technology to avoid duplicates. Each poem is crafted based on your specific preferences.

Q: What poem styles can I choose?

A: The Style picker on the home screen lets you choose from 13 templates. Free users can select:

- Simple Poem (📝): Classic verse structure

- Haiku (🌸):  5-7-5 syllable format

- Free Verse (🌊): Unstructured expression

- Sonnet (🌹): 14-line traditional form

Premium unlocks the full library:

- Limerick (😄): Humorous 5-line poem

- Ballad (🎵): Story-driven, musical flow

- Epic (⚔️): Grand, heroic themes

- Ode (🏛️): Lyrical praise poem

- Villanelle (🔄): 19-line repeating pattern

- Sestina (🔢): 39-line intricate structure

- Epitaph (🪦): Short memorial verse

- Couplet (👫): Two-line rhyming pair

- Acrostic (🔤): First letters spell a word or phrase

Q: What tone options are available?

A: Tap the Tone dropdown to pick a mood. "Any" (🎲) lets SoulPoetry surprise you. Free users can choose the first four tones; Premium unlocks all ten curated moods:

- Romantic (💕): Love and tender emotions

- Sad (😢): Soft, sorrowful reflection

- Melancholic (🌧️): Bittersweet nostalgia

- Wistful (🌙): Gentle longing and remembrance

- Joyful (😊): Bright, uplifting celebration

- Inspirational (✨): Motivational and empowering

- Funny (😄): Playful wit and humor

- Dark (🌑): Mysterious, intense atmosphere

- Whimsical (🦄): Imaginative, magical vibes

- Serious (🎭): Contemplative, weighty themes

Q: How do I set the topic? 

A: Use the Topic field at the top of the home screen to describe your inspiration—anything from "sunset over the lake" to "anniversary poem for Sam." The prompt supports up to 300 characters, shows a live counter, and is totally optional if you want the AI to improvise.

Q: What length options can I pick? 

A: The Length selector offers three formats:

- Short (📄): Quick & concise verses

- Medium (📃): Balanced stanza length

- Long (📜): Extended, richly detailed poems

Free users generate in Short length by default. Upgrading to Premium unlocks Medium and Long so you can tailor the depth and pacing of each poem.

 Q: How many poems can I generate?

A: Free users get 1 poem per day. Premium users have unlimited poem generation with generous usage limits and friendly cooldown periods for very heavy usage.

📱 Technical Issues

Q: App is crashing or not working

A: Try these steps:

1. Force close and reopen the app

2. Restart your device

3. Update to the latest iOS version

4. Update SoulPoetry from the App Store

5. Contact support if issues continue

Q: Messages aren't generating 

A: Check your internet connection and try again. If you're a free user, you may have reached your 1 poem per day limit. Premium users should check their internet connection.

Q: Sync issues across devices 

A: Ensure you're signed into the same Apple ID on all devices and have iCloud enabled. CloudKit sync status is shown in the app settings.

Q: "Sign in with Apple" not working  

A: Ensure you're signed into your Apple ID in iOS Settings. If issues persist, try signing out and back into your Apple ID.

Q: App says "Offline" or "Retry"

A: Check your internet connection. The app requires internet access to generate AI poems and sync data.

🔄 Account & Data

Q: How do I delete my account?

A: Use the "Support & Contact" feature in the app to request account deletion, or email soulpoetry.ios@gmail.com

Q: Will I lose my data if I delete the app?

A: If you're signed in with Apple ID, your favorites and settings are safely stored in iCloud. Simply sign in again to restore your data.

Q: Can I use SoulPoetry on multiple devices? 

A: Yes! Sign in with the same Apple ID on all devices. Your subscription, favorites, and settings will sync automatically.

---

🔒 Privacy & Terms

Privacy Policy: https://sites.google.com/view/soulpoetry-privacy-policy

Key Privacy Points:

- We use Sign in with Apple for secure authentication

- Your poems are not stored permanently on our servers

- Personal Touch context is used only for AI generation

- All data syncs securely through Apple's iCloud

- We don't share your data with third parties

- No tracking or advertising - subscription-based privacy-first model

Age Rating: 4+ (Poetry content suitable for all ages)

---

💰 Pricing

 Free Plan:

- 1 poem per day

- Random tone selection

- Basic features

Premium Weekly: $5.99/week

- 7-day free trial

- Unlimited poems

- All tones and features

Premium Yearly: $139.00/year 

- 7-day free trial

- Save 54% vs weekly plan

- All premium features

*Prices may vary by region with automatic currency conversion. All subscriptions include a 7-day free trial.*

International Pricing Examples:

- 🇺🇸 United States: $5.99/week, $139.00/year

- 🇳🇿 New Zealand: NZ$7.99/week, NZ$189.00/year

- 🇦🇺 Australia: A$7.49/week, A$179.00/year

- 🇬🇧 United Kingdom: £3.99/week, £95.00/year

- 🇪🇺 European Union: €4.49/week, €107.00/year

---

📲 Download SoulPoetry

 Available on the App Store: [Link will be added when app is published]  

Requirements: iOS 17.2 or later, iPhone & iPad compatible  

Age Rating: 14+ 

Category: Entertainment  

---

💡 Tips for Best Results

1. Try different spice levels to find your perfect poetic style

2. Use Personal Touch (Premium) for theme-specific poems

3. Experiment with tones to match your mood and expression

4. Save your favorites to build your personal poetry collection

5. Copy poems with a simple tap for easy sharing

6. Combine spice levels and tones for variety in your poetry

7. Add context in Personal Touch for more relevant and personal poems

---

🏆 Best Practices

 For Creative Expression:

- Use Mild-Medium spice for gentle, flowing poetry

- Try Witty tone for playful and clever verses

- Add Personal Touch context for deeply personal themes

For Sharing and Gifts:

- Medium-Spicy levels work well for emotional impact

- Romantic tone for heartfelt expressions

- Melancholic tone for thoughtful reflection

Building Your Poetry Skills:

- Start with Mild poems to explore different styles

- Save your favorites as inspiration for your own writing

- Experiment with different combinations to find your voice

---

 🔧 Troubleshooting

 Subscription Issues:

- Check iOS Settings → Subscriptions for active status

- Ensure same Apple ID across all devices

- Contact Apple Support for billing disputes

App Performance:

- Close background apps to free memory

- Ensure strong internet connection

- Update app and iOS regularly

Sync Problems:

- Verify iCloud is enabled in iOS Settings

- Sign out and back into Apple ID if needed

- Check CloudKit sync status in app settings

---

🛠️ Still Need Help?

 Best Option: In-App Support

Open SoulPoetry → Settings → Support & Contact  

*Automatically includes your device info and account details*

Email Support

soulpoetry.ios@gmail.com 

*Please include your Apple ID email and device model*

 Response Time:** Within 1-2 business days. 

Languages: English  

---

🌟 About SoulPoetry

SoulPoetry is the AI-powered poetry assistant that helps you express your creativity through beautiful verse. Whether you're exploring creative writing, seeking inspiration, or want to create meaningful poetry for any occasion, SoulPoetry combines advanced AI technology with your personal style to create the perfect poem every time.

Key Features:

- Advanced AI powered by OpenAI's latest models

- Three spice levels for different emotional depths

- Multiple tone options to match your mood

- Personal Touch for contextual and thematic poems

- Smart caching for instant responses

- Privacy-first design with no data harvesting

- Cross-device sync with Apple's secure CloudKit

Perfect for:

- Creative writing and poetry exploration

- Personalized gifts and greetings

- Journaling and self-expression

- Educational poetry study

- Building confidence in creative writing

---

SoulPoetry - Where creativity meets artificial intelligence ✨

Download today and discover the poet within!

---

*Last updated: September 2025*