Privacy Policies

🔐 Privacy Policy for Sona Chandi Bazzar
Sona Chandi Bazzar ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application, available on the Google Play Store.

📌 1. Information We Collect

We collect information to provide a personalized and secure shopping experience for both retail and wholesale users.

a. *Personal Information*

This includes any data you provide directly when interacting with the app. For example:

* Full Name

* Mobile Number

* Email Address (if provided)

* GSTIN Number (for wholesale users)

* Business Entity Name

* Address

B. Usage Data

* Device information (model, OS)

* App usage statistics

* Log data (crash reports, error logs)

🔍 2. How We Use Your Information

We use your personal data to run and improve the app experience, and specifically for:

*Account management*: We use your data to identify you and determine if you're a retail or wholesale user.

*Order processing: Your contact and address details are essential for processing orders and ensuring delivery

*Business verification*: Wholesale users are verified using GST and business credentials.

*Notifications: We use your data to notify you about order status, offers, and important updates.

*User support: If you contact us, we use your data to respond quickly and effectively.

*App improvement: Usage and diagnostic data help us optimize app performance, features, and UI.

🔗 3. Information Sharing

We respect your privacy. We only share your information when absolutely necessary:

*Service providers*: We may share your data with logistics partners (to deliver your products) or hosting providers (to run the backend systems).

*Legal obligations*: If required by law (e.g., by a tax authority or court), we may disclose necessary data.

*Security and fraud prevention*: If there's suspected misuse of the app, we may share your information with legal or security teams for investigation.

We *never sell* your information to marketers or third-party ad networks.

🔒 4. Data Security

We take protecting your data seriously by using:

*Encryption* for data transmission (especially for sensitive data like login or business details).

*Secure servers* with restricted access.

*Regular audits and updates* to prevent vulnerabilities.

However, no digital platform is 100% secure. We recommend that users take precautions too, like using a strong password and not sharing login credentials.

🔄 5. Data Retention

We only keep your data for as long as necessary:

* While your account is active

* While we need the data to provide our services (e.g., order history)

* As required by law — for example, GST-related transactions must be stored for a specific number of years

Once it's no longer needed, we delete or anonymize the data securely.

👤 6. Your Rights

*Access*: Know what personal information we have about you.

*Correct*: Fix any inaccurate or outdated information.

*Delete*: Ask us to delete your data (unless we’re legally required to retain it).

*Withdraw consent*: If you no longer wish to allow certain uses of your data, you can request a change.

*Raise concerns*: You can file a complaint or ask questions about how your data is being handled.

To exercise these rights, you can email or call our support team (details at the end).

🌍 7. Children's Privacy

Our app is *not designed for children under 13*. We do not knowingly collect personal information from minors. If we become aware that such data has been collected, we delete it promptly.

🌐 8. Third-Party Links and Services

Our app may work with or link to third-party services, such as:

*Payment gateways* (for online orders)

*Delivery tracking services*

*Analytics or crash-reporting services*

These platforms have their own privacy policies. We recommend reviewing those separately, as we are not responsible for how those third parties handle your data.

📬 9. Contact Us

If you have any questions, complaints, or requests regarding your data or this Privacy Policy, you can reach out to us directly.

Provide your users with clear contact information:

*Sona Chandi Bazzar*

📧 Email: [sonakart2025@gmail.com]

📞 Phone: [8866290197]