SomogroBazar respects your privacy. This Privacy Policy explains how SomogroBazar collects, uses, stores, and protects information when you use our mobile application.
1. Information We Collect
We may collect the following information when you use SomogroBazar:
Account Information
- Name
- Phone number
- OTP verification information
- Account role or user ID
- Authentication tokens used to keep you signed in
Profile and Contact Information
- Email address, when provided
- Updated phone number, when provided
Address and Delivery Information
- Shipping address
- Recipient name
- Delivery phone number
- Latitude and longitude if you choose or confirm a map location for delivery
Order Information
- Cart items
- Grocery or restaurant items ordered
- Order totals, delivery fees, discounts, coupons, and order status
- Order notes or special instructions, if provided
App Preferences
- Theme preference
- Notification preferences
- Payment method preference
- Privacy and security settings, including profile visibility, remember login, and biometric lock preference
- Favorites and cart data stored for app functionality
Device and App Information
- Basic device/app information such as platform and operating system version, used for login/session security and troubleshooting
2. How We Use Information
We use your information to:
- Create and manage your account
- Verify login and registration using OTP
- Keep you signed in when “Remember Login” is enabled
- Process grocery, food, and restaurant orders
- Save and manage delivery addresses
- Show order history and order details
- Provide map-based delivery location selection
- Save cart, favorites, preferences, and settings
- Improve app reliability, security, and user experience
- Prevent unauthorized access and manage secure sessions
- Respond to support requests or legal requirements
3. Location Information
SomogroBazar may request access to your device location when you use map or address selection features. Location access is used to help select or confirm a delivery location.
You may deny location permission. If you deny permission, you can still enter or select an address manually where supported.
We do not collect background location.
4. Biometric Information
If biometric lock is enabled, your device may use fingerprint, face unlock, or another biometric method to protect access to the app. SomogroBazar does not collect, store, or transmit your biometric data. Biometric verification is handled by your device’s operating system.
5. Local Storage and Security
SomogroBazar stores certain data securely on your device, including authentication tokens, user information, privacy settings, cart data, favorites, and preferences. We use secure local storage where appropriate to help protect sensitive information.
6. Sharing of Information
We do not sell your personal information.
We may share information only when necessary for app operation, including:
- With our backend server to provide account, ordering, address, and delivery services
- With stores, restaurants, or delivery-related partners as needed to fulfill your order
- With map/location service providers, such as Google Maps services, when you use map-based location features
- With service providers that help us operate authentication, OTP, hosting, delivery, or support services
- When required by law, regulation, legal process, or to protect our rights and users
7. Third-Party Services
SomogroBazar may use third-party services such as Google Maps or platform services provided by Android/Expo. These services may process information according to their own privacy policies.
8. Data Retention
We retain your information for as long as needed to provide SomogroBazar services, maintain your account, process orders, comply with legal obligations, resolve disputes, and enforce our agreements.
You may request deletion of your account or personal data by contacting us.
9. Your Choices
You may:
- Update your profile information
- Add, edit, or delete saved addresses where available
- Change notification, payment, privacy, and security preferences
- Disable “Remember Login”
- Disable biometric lock
- Revoke location permission from your device settings
- Log out to remove stored authentication data from the device
10. Children’s Privacy
SomogroBazar is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can remove it.
11. Data Security
We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted in the app or on the privacy policy page with an updated effective date.