If you are attempting to use an image with the Insert Picture command and your image is blank in the picture Preview window, or you receive an error message during preview or while attempting to add the picture to your menu, try upgrading your software to MenuPro 10. Beginning with version 10, MenuPro now uses image processing that accepts more formats (including PNG, PDF, and JPG images including progressive and CMYK images) and produces higher quality output for all image types. You can upgrade here

If you have recently made changes to your hardware or software or have updated Windows, you may receive messages when you attempt to start MenuPro that say something like:  Nalpeiron Service is not the current version Nalpeiron Service is the wrong version The service does not have sufficient privileges. Please reinstall Unable to start windows service. You may need to initially run as administrator to start this service Unknown error: -118  These messages refer to a 3rd party Windows Service made by Nalpeiron that MenuPro, and many other software developers use, for activation and deactivation. If you are using an older version of MenuPro you're more likely to see these messages during new Windows Updates as Microsoft continually updates its operating system protocols which sometimes requires changes in developer software.


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c) Once your Document data is restored, you should have a folder that contains your Menu Files since they are normally saved to your Document folders section of your PC. The default menu folder for MenuPro 10 is MenuPro Menus, so if you never changed this folder with the MenuPro options command that is the folder where you menu files should be restored to by Carbonite (or other backup software). Menu files have a file extension of .men.

If you did not use MenuPro's backup command to back up your data (as MenuPro suggests), but you do have a general backup image of your entire hard drive from another backup software program or IT support, you may be able to replace and recover your MenuPro Food items using the MenuPro food items file. If you did not use the MenuPro backup command and are not computer savvy, you are advised to seek the help of local computer repair techs for assistance with this procedure.

It's not clear the cause, but it's not a MenuPro error nor does it come from our program. It appears related to Microsoft's re-release/rebranding of their new Edge browser. It happens only on Windows 10 and started appearing after a Windows 10 update around June 23, 2020. Also, contrary to the message wording, reinstalling will not fix this error. Resolution There's a simple fix to get around it.

You can google the error and see Microsoft discussing it with various applications and programs other than MenuPro 10, that are all in no way related to the Edge browser. Our Suggestion: Upgrade to here to iMenuPro If you are running Windows 10, we highly suggest you switch to iMenuPro because, at some point, MenuPro 10 will be discontinued. Since iMenuPro runs in your browser, Microsoft's app platform is not in play and can't cause these sorts of issues. Additionally, with iMenuPro, we can better control support and can even "see" your menu in real-time to help you. Plus, iMenuPro has a much wider/better feature set. click here to see why.

With Microsoft discontinuing support of Windows XP, as of April 8, 2014 we no longer provide support for MenuPro 8 or 9 (or earlier versions). These versions are over 15 years old and designed for Windows XP / Vista and are not compatible with Windows 7, 8, 10, or 11. Please switch to iMenuPro for continued compatibility. You can import all your food items into iMenuPro too. e24fc04721

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