Thank you for choosing Stra! We are committed to providing you with a seamless and enjoyable experience. However, we understand that you may encounter technical issues from time to time. This technical support guide is designed to help you resolve common problems and get in touch with us if you need further assistance.
App Not Downloading: If you are having trouble downloading the Stra App from the App Store, first, check your internet connection. Ensure that you are connected to a stable Wi - Fi network or have a sufficient mobile data plan. If the issue persists, try restarting your device. Sometimes, a simple restart can clear temporary glitches. If the problem still remains, check if your device has enough storage space. You can free up space by deleting unused apps, photos, or files.
Installation Fails: If the installation fails, it could be due to a corrupted app file. In this case, delete the partially installed app and try downloading it again. Also, make sure that your device's operating system is up - to - date. Some apps may require the latest version of the operating system to install correctly. You can check for system updates in your device's settings.
App Crashes: If the Stra App crashes frequently, it might be due to a software bug. Try updating the app to the latest version. Developers often release updates to fix known issues and improve stability. If the problem persists after updating, try clearing the app's cache. On most devices, you can do this in the device's settings under "Apps" or "Application Manager." Locate Stra and select "Clear Cache." If the app still crashes, it could be a compatibility issue with your device. Contact our support team with details about your device model and the steps you took before the app crashed.
App Freezes: If the app freezes, you can try force - closing the app and reopening it. On iOS devices, you can double - click the home button (or swipe up from the bottom on devices without a home button) to see the app switcher. Swipe up on the Stra App preview to close it. Then, reopen the app. If the freezing issue continues, it may be related to insufficient device memory. Close other running apps to free up memory and try using Stra again.
Forgot Password: If you forget your Stra account password, click on the "Forgot Password" link on the login screen. You will be prompted to enter the email address associated with your account. We will send you an email with instructions on how to reset your password. Check your spam or junk folder if you don't see the email in your inbox.
Account Locked: If your account is locked, it may be due to multiple failed login attempts. Contact our support team at stradevteam@opsmails.com with your account details, and we will assist you in unlocking your account. Provide as much information as possible, such as your registered email address, the date you created the account, and any recent activities on the app.
UGC Upload Fails: If you are unable to upload your User - Generated Content (UGC), such as photos or videos, first check the file format and size. Stra has specific requirements for UGC file formats (e.g., for photos, common formats like JPEG and PNG are supported) and maximum file sizes. If the file meets the requirements, check your internet connection. Unstable connections can cause upload failures. You can also try reducing the quality of the file slightly (while still maintaining its integrity) to see if that helps with the upload.
Display Issues with UGC: If you notice that your uploaded UGC has display issues, such as being distorted or not loading properly, it could be a problem with the app's caching or the way the content is being processed on the server. Try refreshing the page where the UGC is displayed. If the issue persists, clear the app cache as described above. If the problem still exists, contact our support team and include details about the type of UGC (photo, video), the device you used to upload it, and a description of the display issue.
Email: If you are unable to resolve your technical issue using the solutions provided above, please feel free to contact our technical support team at stradevteam@opsmails.com. When sending an email, please include the following information:
A detailed description of the problem you are facing. Include steps to reproduce the issue if possible. For example, if the app crashes when you perform a specific action, describe exactly what you did (e.g., "I was trying to upload a video after clicking on the 'Create Post' button, and then the app crashed").
Your device information, including the device model (e.g., iPhone 13 Pro, Samsung Galaxy S22), the operating system version (e.g., iOS 15.4, Android 12), and the browser type and version if you are using the web version of the app.
Any error messages you received. Please copy and paste the exact error message, as it can provide valuable clues to our support team.
Response Time: We strive to respond to all support requests as quickly as possible. Generally, you can expect to receive a response within [X] business days. However, during peak times or for more complex issues, it may take a bit longer. Rest assured, we are working hard to resolve your issue in a timely manner.
We value your feedback and suggestions for improving the Stra App. If you have any ideas for new features or improvements to existing ones, or if you have any general comments about the app, you can also send them to stradevteam@opsmails.com. Your input helps us make the app better for all users. Please clearly indicate in your email whether it is a feedback, a feature request, or a general comment.
To avoid common technical issues, it is important to keep your Stra App up - to - date. We regularly release updates to fix bugs, improve performance, and add new features. Enable automatic updates for the Stra App in your device's app store settings so that you always have the latest version. You can also check the App Store periodically for available updates if you prefer to update manually.
We hope this technical support guide helps you resolve any issues you may encounter while using the Stra App. If you have any further questions or need additional assistance, don't hesitate to contact us.