Effective Date: July 30, 2026
Last Updated: July 30, 2026
SnapVid ("the App") is developed, operated, and provided by J A SHORT LTD ("Company", "we", "us", or "our"). We are committed to protecting your privacy and ensuring transparency regarding how your personal information is collected, used, and disclosed.
By downloading, accessing, or using SnapVid, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect information directly from you, automatically through your use of the App, and from third-party services.
A. Information You Provide
User Content (AI Processing & UGC): Photos, images, video clips, text prompts, or audio files you upload to generate or edit videos using our AI models.
Account & Contact Information: Email address (if you create an account or contact support) and customer support correspondence.
B. Information Collected Automatically
Device & Usage Information: Device model, operating system version, unique device identifiers (e.g., GAID/IDFA), language preferences, and crash logs.
App Usage Data: Features accessed, video generation metrics, processing timestamps, and interaction history.
C. Financial & Purchase Data
In-App Purchases & Subscriptions: All payment transactions, auto-renewable subscriptions, and refunds are processed entirely through Google Play (Google LLC). We do not collect, store, or process your credit card, debit card, or banking details. We only receive purchase confirmation tokens and subscription status to unlock your purchased features.
2. User-Generated Content (UGC) & AI Safety Moderation
SnapVid allows users to generate and edit video content through AI prompts and uploads. We maintain zero tolerance for objectionable content and abusive behavior.
A. Prohibited Content
You agree not to upload, prompt, generate, or share any content that contains or promotes:
Hate speech, discrimination, harassment, threats, or violence.
Explicit sexual content, Nudity, or pornographic material.
Child Sexual Abuse Material (CSAM) or exploitation of minors.
Deepfakes intended for impersonation, defamation, or misleading fraud.
Intellectual property infringement or unauthorized use of third-party likeness without consent.
B. Moderation & AI Safety Filtering
Automated Filtering: All text prompts and input media are scanned by automated AI moderation tools before processing to detect and block prohibited content.
Content Removal & Suspension: We reserve the right to review, block, or delete any generated video or uploaded content that violates our standards, and to suspend or terminate accounts that repeatedly engage in prohibited activity.
In-App Reporting: Users can report objectionable content or abusive generation directly to davidlindemann125@gmail.com. Reports are investigated within 24–48 hours.
3. How We Use Your Information
We use the collected data to provide, improve, and secure our services, specifically to:
Generate, edit, and render your requested AI videos.
Manage and deliver your auto-renewable subscriptions and In-App Purchases (IAP).
Enforce content moderation and prevent illegal or policy-violating generations.
Respond to customer inquiries, technical issues, and feedback.
Ensure security, prevent fraudulent activity, and enforce our Terms of Service.
4. AI Processing & Content Data Retention
Data Processing for AI: Content uploaded for video generation (images, video clips, prompts) is transmitted securely to server-side AI processing environments to execute your requested video creation.
Temporary Processing Storage: Uploaded media and temporary files generated during processing are stored transiently on secure cloud infrastructure only for as long as necessary to render and deliver the output back to your device.
No Unauthorized AI Model Training: We do not sell your personal media files, nor do we use your private uploaded media to train public third-party AI models without explicit consent.
5. Subscriptions, Payments & Refund Policy
SnapVid offers auto-renewable subscriptions and one-time in-app purchases processed through Google Play.
A. Subscriptions & Automatic Renewal
Payments are charged to your Google Play Account upon confirmation of purchase.
Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current billing period.
You can manage or cancel your subscription at any time via your Google Play Store > Account > Subscriptions settings.
B. Refund Policy
Google Play Standard Policy: All purchases, including subscription fees and consumable/non-consumable in-app items (e.g., AI video generation credits), are handled and processed by Google Play. Refund eligibility is determined primarily according to Google Play’s official Refund Policy.
Requesting a Refund: To request a refund, please follow Google’s standard refund procedure directly within your Google Play account (Order History > Request a Refund).
Developer Support: If you experience technical failures (e.g., paid credits/subscriptions were deducted but AI video failed to render due to system errors), please contact us at davidlindemann125@gmail.com with your Google Play Order ID (GPA number). We will evaluate issue logs and assist with resolution or refund coordination where applicable.
6. How We Share Your Information
We do not sell, rent, or trade your personal data. We only share information in the following limited circumstances:
Third-Party Service Providers: We work with trusted cloud hosts (e.g., Google Cloud/Firebase) and AI infrastructure partners to process media, store data, and deliver app functionality under strict data confidentiality agreements.
In-App Purchases & Analytics: Google Play handles payment transactions. We may use privacy-compliant analytics tools to analyze crash reports and app performance.
Legal Requirements: We may disclose your information if required by law, subpoena, or legal process, or to protect the rights, safety, and property of J A SHORT LTD or our users.
7. Data Security and Retention
Security: We employ industry-standard encryption protocols (TLS/SSL) for data in transit and secure server storage to protect your personal information against unauthorized access, loss, or alteration.
Retention: Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, accounting, or regulatory requirements.
8. Your Privacy Rights (GDPR & CCPA/CPRA)
Depending on your location (including the European Economic Area, United Kingdom, and California), you may have the following rights:
Access & Portability: Request a copy of the personal data we hold about you.
Correction & Deletion: Request the correction of inaccurate data or deletion of your personal data.
Restriction & Objection: Object to or request restriction of data processing.
Withdraw Consent: Withdraw your consent to data processing at any time without affecting prior lawful processing.
To exercise any of these rights, please contact us at davidlindemann125@gmail.com.
9. Children's Privacy
SnapVid is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data without parental consent, please contact us immediately, and we will delete the information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the App or published on our official listing page with an updated "Effective Date." Continued use of the App after updates constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Company Name: J A SHORT LTD
Company Address: 6 Kings Lodge, 7 Victoria Parade, LONDON, GB - SE10 9FR
Contact Email: davidlindemann125@gmail.com