App Support

If you need help using the app or have any questions, we’re here to assist you.

Contact Us
Email: dprom2007@gmail.com
We typically respond within 24–48 hours.

Frequently Asked Questions

How does identification work?
Simply open the camera, take a photo, and the app will analyze it using AI to identify plants, animals, and other species.

Why is my result incorrect?
Identification accuracy depends on image quality. For best results, make sure the subject is clear, well-lit, and centered in the frame.

How do I improve accuracy?

• Use good lighting

• Avoid blurry photos

• Capture close-up details (leaves, flowers, or features)

• Try multiple angles if needed

How do I manage my collection?
All identified items are automatically saved. You can browse and manage them in the Discover section.

Do I need an internet connection?
Yes, identification requires an internet connection to process images and return results.

Subscription & Billing
Subscriptions are managed through your Apple ID. You can cancel anytime in your device settings.

How do I cancel a subscription?
Go to Settings → Apple ID → Subscriptions → select the app and cancel.

Account Deletion and Data Requests

Users have the right to request deletion of their account and associated data.

To submit a request, please email:
dprom2007@gmail.com

Include the following:

• The email address associated with your account

• Subject line: “Account Deletion Request”

Requests are typically processed within 48 hours, subject to verification. Certain data may be retained where required by law or for legitimate business purposes.

Troubleshooting

If you experience issues with the application:

• Ensure the app is updated to the latest version

• Restart the application and/or device

If problems persist, please contact support with a detailed description of the issue.

Legal

Privacy Policy: https://sites.google.com/view/snapit-privacy-policy
Terms & Conditions: https://sites.google.com/view/snapit-terms-conditions