Last Updated: March 21, 2025
Privacy Policy
We value your ("User," "You," or "Your") privacy and recognize the sensitivity of your personal information. We are committed to protecting your personal information and using it only as appropriate to provide you with the best possible service, products, and opportunities, as described in this Privacy Policy.
This Privacy Policy explains the online information practices of us(collectively,“we,” “us,” or “our”) which hosts the website of snapanswer.ai and the mobile application SnapAnswer.AI (collectively, the “Application”). We think it is important to explain what information We collect, what We do with it and to describe the rights you will have with respect to your personal data processed by us. We strictly complies with the applicable data protection laws and regulations. We are the data controller for any relevant local legislation.
Please note that when using the Application, this Privacy Policy should be read in conjunction with our Terms of Use. By accessing the Application, you acknowledge that the Privacy Policy and the Terms of Use govern your use of the Application.
Privacy and personal data protection principles vary from one country to another. When you access or visit a third party website or application, you are subject to the privacy policy of that website or application. Please read the third party’s privacy policy to determine the privacy practices that apply to information or data maintained by the website or application.
I. What Information We Collect and How It Is Used
We may collect and hold personal information related to you that is necessary for the purpose of conducting our business, including (without limitation) to deliver products, services or information, improve our services to offer better experience, and to fulfill our regulatory obligations. We will tell you when we ask for your personal information whether it is a statutory or contractual requirement to give us the information and the consequences of not providing the information.
To undertake above goals, we may collect the following personal information related to our users:
1. Log Data:We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
2.Device and Internet Usage: If you download the Application, we may collect information from your device, including identifiers to help us identify your device’s hardware and operating system. Device information may be accessed using industry standard identifiers such as those approved by your device operating system manufacturer.
3.Cookies: Cookies are small files which, when placed on your device, enable the Platform to provide certain features and functionality. We and our service providers use cookies to automatically collect information, measure and analyze which pages you click on and how you use the application, enhance your experience using the application, improve our services. Cookies may include information such as your login or registration identification, user preferences, time spent on a website and pages visited. We may also use third-party tracking technology to record similar information regarding you and your activity on the Application. Google Analytics may collect your IP address, data related to the device/browser, or other information about your use of the Application and may do so using cookies. Google Analytics’ data practices are governed by the Google Privacy Policy, as it may be amended from time to time. By using the Application, you consent to our use of Cookies.
Additionally, we allow our service providers (including analytics vendors and advertising networks) to collect information about your online activities through cookies. These third parties may use this information to display advertisements on our application and elsewhere online tailored to your interests, preferences, and characteristics. We are not responsible for the privacy practices of these third parties, and the information practices of these third parties are not covered by this Privacy Policy.
Some devices may offer a “Do Not Track” feature, however our Application does not respond to “Do Not Track” signals.
You can change your cookie preferences by clicking on the cookie managementtool implemented on our Application/Website.
4.Third-party Services
4.1 We want to make you aware that your mobile service and operating system providers, along with third-party applications, social networks, and websites, may gather and use information about your activities. We do not control their data practices. Please refer to their privacy policies for further details.
4.2 To offer enhanced services, we utilize third-party platforms for data analysis and advertising. These parties might gather your information. We strongly recommend reviewing their privacy policies to understand their data practices.
Below is a list of our current third-party services:
Google Play Services
https://google-play-services.en.uptodown.com/android/download
Google Analytics for Firebase
https://firebase.google.com/?hl=us-en
Firebase Crashlytics
https://firebase.google.com/docs/crashlytics?hl=us-en
Adjust
https://www.adjust.com/terms/privacy-policy
Applovin
https://www.applovin.com/privacy/
Unity
https://docs.unity.com/ugs/en-us/manual/analytics/manual/privacy-overview
Topon
https://www.toponad.com/en/privacy-policy
Bigo
https://www.adsbigo.com/privacy.html
Vungle
https://liftoff.io/privacy-policy/
https://www.facebook.com/about/privacy
Admob
https://policies.google.com/privacy?hl=en
Data collection, including device information, location, and user behavior, is carried out by these SDKs for the purpose of delivering tailored advertisements and improving application functionality through user analysis. All data collection and usage are governed by the respective privacy policies, and users can restrict access to certain data through device permission management or application settings.
II. How Information Is Used
Purpose
1.To provide support and to respond to your requests and enquiries.
2.To personalize your visits to the Application and to assist you while you use the Application.
3.To deliver the Application’s services.
4.To improve the Application by helping us understand who uses the Application and how it is being used.
5.To share data with our service providers, such as those that host data for us, including Amazon Web Services.
6.To share data with our affiliates.
7.To market our products and services as well as enable third parties to provide advertisements to you via the Application.
8.To send emails and push notifications to existingcustomers/users for own similar goods and services provided that customers/users have been properly informed beforehand and can cancel such messages/notifications at any time.
9.To respond to law enforcement organization, or other government officials where we have a legal obligation, including complying with legal demands and complying with production and court orders. We will notify user of the information request or submission as, and if, allowed.
10.The day to day running and management of the business including to monitor, maintain and improve the processes, information and data, technology and communications solutions and services we use; protect our legal rights and interests; and share such personal information with third parties that acquire or are interested in acquiring all or part of our assets or shares, or that succeeds us in carrying on our business.
Legal Basis
1.We have a legitimate interest to respond to your requests and inquiries for ongoing business administration.
2.We have a legitimate interest in providing and improving the Application.
3.We have a legitimate interest in using vendors to provide business services.
4.We have a legitimate interest in improving our services.
5.We have a legitimate interest in promoting our products and services and generating advertising revenue, and give you choices about whether or not to use our advertising supported free application option.
6.We have a legitimate interest in sending emails and push notifications to existing customers/users for own similar goods and services.
7.We have a legitimate interest in complying with applicable legal or regulatory obligations.
8.We have a legitimate interest to manage our business including to maintain ongoing operations and to improve and strengthen our operations.
III.Your Right to Object - Please note that you have a right to object to processing of your personal information where that processing is carried out for our legitimate interest.
IV. Data Retention
We retain your personal information for as long as it is necessary and relevant for our business. The criteria used to determine the retention periods include: (i) how long the personal information is needed to provide the services and operate the business; (ii) the type of personal information collected; and (iii) whether we are subject to a legal, contractual or similar obligation to retain the personal information (e.g., mandatory data retention laws, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation or disputes).
V. Data Rights
You have the right (subject to certain limitations) to: (i) request access to personal information we hold about you; (ii) the correction of your personal information when incorrect, out of date or incomplete; (iii) request that we delete your personal information; (iv) opt-out of any marketing communications that we may send to you and to object to us using / holding your personal information if we have no legitimate reason to do so; and (iii) the portability of personal information i.e., ask for a copy of your personal information to be provided to you, or a third party, in a digital format. Where we are relying on your consent to handle your personal information, you have the right to withdraw your consent to this use at any time. We do not sell personal information to third parties for their own business/commercial uses.
All such requests should be made using the contact details set out below. Please note that if you request that your personal information be deleted, you may no longer be able to access or use certain parts of the Application. We will respond to your request in writing, or orally if requested, as soon as practicable and in any event not more than within one month after receipt of your request. In exceptional cases, we may extend this period by two months and we will tell you why. We may request proof of identification to verify your request. For more details in relation to your rights, including how to exercise them, please contact us using the contact details below.
VI. Security
We maintain security standards and procedures designed to prevent unauthorized access to your data by anyone, including our staff. We use commercially reasonable means such as (but not limited to) data encryption, firewalls and server authentication to protect the security of your personal information. The Company and our staff and any third parties hired to provide support services will be required to observe our privacy standards and to allow us to audit them for compliance. However, no information security defenses are impenetrable, and we cannot guarantee the security of our applications, servers or databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.
VII.Children’s Privacy
You confirm that you are the parent of the child who uses SnapAnswer.AI or an adult user at or above the minimum age permitted to use services like ours in your jurisdiction. If you do not acknowledge and agree to this Policy, please do not use SnapAnswer.AI and/or our Services and we will not collect personal information from you or your child.
VIII.Changes
This Privacy Policy sets out our current policies and demonstrates our commitment to your privacy. We may change the content or services found on the Application at any time, and consequently our Privacy Policy may change at any time in the future and will be updated from time to time. Whenever we make changes to this Privacy Policy that are important for you to know about, we will post the updated Privacy Policy at this link.
IX.Governing Law and Dispute Resolution
These Terms shall be governed and construed by the laws of the State of California, USA (other than its conflict of laws rules).
To the fullest extent permissible by law, any dispute of any kind between you and us in connection with or arising out of your use of our Services shall be resolved through friendly negotiations. In case of failure of such negotiations, any dispute, controversy, difference or claim arising out of or relating to this Terms, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non- contractual obligations arising out of or relating to it shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted.
UNLESS YOU OPT OUT AND EXCEPT OTHERWISE PROVIDED IN THESE TERMS, YOU AGREE THAT DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
X.Your Queries
If you have any queries regarding privacy issues or if you wish to exercise your data rights as described above, email us or visit any of our branches for more information. To ensure that we carry out your instructions accurately, to help us continually improve our service and in the interests of security, we may monitor and/or record your telephone calls with us.
XI. Report inappropriate content
We are committed to providing a safe and healthy content environment. If you find any violation of community guidelines or inappropriate content, please click the "Negative Feedback" button below the AI Chat to provide feedback. We will review it as soon as possible and take appropriate measures.
XII. Foreground Service Reminder
Our app uses a foreground service to ensure you complete daily homework and study tasks.This service provides essential notifications to keep you informed of your learning progress and help you maintain a consistent daily study life. These features are essential to support your ongoing learning.
We respect your preferences, and if you wish, you can manage or disable these notifications directly from the App's settings. You have full control over your experience, including the ability to stop the service whenever you choose.
Our contact information:
Contact email: mamen.17x@gmail.com