Introduction:
Smooth Cars ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Smooth Cars mobile application.
1. Information We Collect:
- Personal Data: Name, email address, phone number, and profile image provided during registration.
- Background Location Data: As a core feature of school bus tracking, we collect high-frequency location data from drivers even when the app is in the background or closed. This is used solely to provide real-time bus tracking to parents and administrators.
- Vehicle Documents: V5 documents, MOT, and Insurance papers uploaded by drivers for compliance verification.
- Device Data: Device type, operating system version, and unique device identifiers for push notifications (FCM).
2. How We Use Your Information:
- To facilitate real-time school bus tracking and student safety monitoring.
- To verify driver and vehicle compliance with local regulations.
- To send critical SOS alerts and status notifications.
- To improve application performance and user experience.
3. Data Sharing:
We do not sell your personal data. Information may be shared with:
- School Administrators: To manage routes and ensure student safety.
- Firebase (Google): For secure data storage, authentication, and push notifications.
- Emergency Services: Only in response to SOS alerts or as required by law.
4. Permissions:
- Location: Required "Always" for drivers to maintain tracking functionality.
- Storage/Camera: Required for uploading profile pictures and vehicle compliance documents.
- Notifications: Required for receiving status updates and emergency alerts.
5. Data Security:
We implement industry-standard security measures to protect your data. All communication between the app and our servers is encrypted using SSL/TLS.
6. Your Rights:
Users can request data deletion or access to their personal information by contacting our support team at support@softinglobal.com.
Contact Us:
If you have any questions about this Privacy Policy, please contact us at support@softinglobal.com.