স্মার্ট হেল্পডেস্ক/Smart Helpdesk
গোপনীয় নীতিমালা/App Privacy Policy
গোপনীয় নীতিমালা/App Privacy Policy
১. ভূমিকা
আমরা, একসেবা ডিজিটাল সেন্টার, আপনার গোপনীয়তাকে অত্যন্ত গুরুত্ব দিই। স্মার্ট হেল্পডেস্ক অ্যাপটি ব্যবহারের সময় আমরা আপনার ব্যক্তিগত তথ্য কীভাবে সংগ্রহ করি, ব্যবহার করি এবং সুরক্ষিত রাখি, তার বিস্তারিত এখানে দেওয়া হলো।
২. আমরা যে তথ্য সংগ্রহ করি
ব্যক্তিগত তথ্য: নাম, মোবাইল নম্বর, ইমেল ঠিকানা।
অ-ব্যক্তিগত তথ্য: ডিভাইসের তথ্য, অ্যাপ ব্যবহারের প্যাটার্ন, অবস্থান।
লগ ডেটা: ত্রুটি শনাক্ত করতে লগ ফাইলের ডেটা সংগ্রহ করা হতে পারে।
৩. তথ্য ব্যবহারের উদ্দেশ্য
সেবার মান উন্নয়ন।
গ্রাহকের সাথে যোগাযোগ।
সমস্যার সমাধান এবং সুরক্ষার ব্যবস্থা।
আইনি বাধ্যবাধকতা পূরণ।
৪. তথ্য শেয়ারিং নীতিমালা
আমরা আপনার তথ্য তৃতীয় পক্ষের কাছে বিক্রি করি না বা অপ্রয়োজনীয়ভাবে শেয়ার করি না। তবে নিম্নলিখিত ক্ষেত্রে তথ্য শেয়ার হতে পারে:
আইনি বাধ্যবাধকতার কারণে।
আপনার অনুমতির ভিত্তিতে।
৫. তথ্য সুরক্ষা
আমরা আপনার তথ্য সুরক্ষিত রাখতে আধুনিক এনক্রিপশন এবং নিরাপত্তা প্রযুক্তি ব্যবহার করি। তবে, ইন্টারনেটে তথ্য আদান-প্রদানের সময় সম্পূর্ণ নিরাপত্তার নিশ্চয়তা দেওয়া সম্ভব নয়।
৬. আপনার অধিকার
আপনার ব্যক্তিগত তথ্য দেখতে, সংশোধন করতে বা মুছে ফেলার অনুরোধ করতে পারবেন।
বিজ্ঞাপনী নোটিফিকেশন বন্ধ করার সুযোগ পাবেন।
৭. গোপনীয়তা নীতিমালার পরিবর্তন
আমরা সময়ে সময়ে নীতিমালা আপডেট করতে পারি। আপডেট হলে আমরা অ্যাপে একটি নোটিফিকেশনের মাধ্যমে আপনাকে জানাব।
৮. যোগাযোগ
আপনার যদি কোনো প্রশ্ন বা উদ্বেগ থাকে, তাহলে আমাদের সাথে যোগাযোগ করুন:
ইমেল: smarthelpdesk0@gmail.com
ফোন: ০১৮১৬-৮৪২৬১৪
English :
Version 1.0
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Application refers to Smart helpdesk, the software program provided by the Company.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Smart helpdesk
Country refers to: Bangladesh
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Application.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Email address
Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
This app developed by Gm Faridi & Mehedi Hasan. If you have any questions about this Privacy Policy, You can contact us:
By email: smarthelpdesk0@gmail.com