The smart scanner comes preloaded with an app called Scanner. This app can be used to configure the way the built-in barcode scanner behaves and make any needed changes for the region/barcodes that you may be using.

My fingerprint scanner also stopped working. No issues with the passcodes. Custer support was no help because its beyond the warranty date. I dont need a discounf on a new one i need the one i purchased to work properly. If so many people are having the same issue it must be some sort of defect. Has anyone been able to fix theirs?


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Log in or Sign up to hide this advert.  2005/01/02Contributing MemberrebeccaWell-Known MemberThread StarterJoined:2004/07/31Messages:655Likes Received:1 Thanks, Paul.

I don't see anything under Device Manager that looks like the scanner. The scanner connects to the computer through a USB port - would that explain why?

Is there any possible advantage to trying to uninstall from Safe Mode? No harm in trying, I guess - I'll give it a shot! Rebecca

Windows 10 Home version 1703; Toshiba Satellite U945rebecca,#32005/01/02charlesvarInactiveAlumniJoined:2002/02/18Messages:7,024Likes Received:0 Hi Rebecca,


The scanner connects to the computer through a USB port - would that explain why?


Yes, if a USB device is turned off, it won't show up in the Device Manager, will come show up once turned on.


Regards - Charles Regards - Charlescharlesvar,#42005/01/02Contributing MemberrebeccaWell-Known MemberThread StarterJoined:2004/07/31Messages:655Likes Received:1 I just found out that the scanner can be operated even without the Smart Panel component, so I'll happily let this problem slide. 

Thanks anyway, Charles and Paul! Rebecca

Windows 10 Home version 1703; Toshiba Satellite U945rebecca,#52005/02/02Contributing MemberrebeccaWell-Known MemberThread StarterJoined:2004/07/31Messages:655Likes Received:1 For the sake of anyone reading this thread who ends up being misled and thinking the story ended well, it didn't. Even though my friend's parents assured me the scanner could be operated without the Smart Panel component, when I subsequently tried it, it did NOT work. I think I got a popup about the computer not being able to find the scanner or something - I wrote the message down somewhere, but can't put my hands on it at the moment.

I don't know when I'll get back to their computer (they live 13 hours away), but assuming they haven't gotten the problem professionally taken care of by then, I'll continue with this thread (or probably start a new one) at that time.

If anyone else has ever had a similar problem, and managed to come up with a solution, by all means, please email me with the information! Rebecca

Windows 10 Home version 1703; Toshiba Satellite U945rebecca,#62005/02/21DussmanInactiveJoined:2002/03/27Messages:115Likes Received:0 I have 1 of those and its a tempermental pain in the butt. First ---have you cahnged the USB port in which it was connected to origionally ?

Next if you have ---or have plugged it into a multi hub exstention port ---for some reason the epson scanners do not like it and will not function unless they are plugged into a main port that is connected directly to the computer . Once you have checked that then you can restart ---because the files probably got corrupt , but the uninstall won't unistall unless the scanner is plugged into the origional port when it and the software was origionally installed ( whew ) that was a mouthfull . Anyway --make sure of that ---then attempt to unistall ----once uninstalled ---unplug the scanner ---restart the puter. Reinstall the software , but do not plug in the scanner untill it asks you to ----or the install is complete( software) shut down the puter --plug the scanner into a base port , then restart the puter ----this should take care of any problems . I just went through all if this last week ---very frustration for something that should be so simple Good luck and post back if you have time . Dusty Find a job you love , in life ----and you'll never work another day in your life !!!!Dussman,#72005/02/22maggieInactiveJoined:2002/01/07Messages:420Likes Received:0 I have an epson scanner on XP and use the camera and scanner wizard to scan. Mine is a SCSI or USB. I don't like the Smart Panel. One less thing to mess up. maggie,#82005/03/09estherInactiveJoined:2005/03/08Messages:1Likes Received:0 copier compatibility printer


i am having a problem with the printer .you cannot read the print when copying from onetouch 7600 scanner esther,#92005/03/09Bmoore1129Geek MemberJoined:2002/06/11Messages:1,675Likes Received:3 rebecca


I had the exact problem with the scanner and smart panel. I went to the Epson site and downloaded the latest twain driver and all is well now. The software that came with the printer (cx6400) would not properly install the twain .


The number to download is 11199. Bill

 Win 8.1 Full Version FireFox, Thunderbird

Become a contributing memberBmoore1129,#102005/03/23dfitzmahanInactiveJoined:2005/03/23Messages:1Likes Received:0 Dussman is right


Dussman - You are the miracle worker. I used your method and got my scanner up a running. What a bizzare series of steps. I wonder if Epson knows?


Thanks. dfitzmahan,#112005/03/23DussmanInactiveJoined:2002/03/27Messages:115Likes Received:0 Glad it helped!!!


Like I said ---I just went through it ----Good luck Find a job you love , in life ----and you'll never work another day in your life !!!!Dussman,#122005/03/24Contributing MemberrebeccaWell-Known MemberThread StarterJoined:2004/07/31Messages:655Likes Received:1 Thanks for the info, Dussman, Bmoore, and Dfitzmahan! I somehow missed the follow-ups on this thread until yesterday (too busy trying to figure things out other things on other computers!), but I've since passed your messages on to the couple who own the computer/scanner in question. They're in their 70s, and I don't think they're particularly thrilled at the prospect of trying anything themselves, but who knows? Otherwise I'll give it a shot for them the next time I'm down there.


For the record, I also received the following in a private message from someone here:


I don't know whether or not you have solved your "Epson smartpanel" problem yet, but I had the identical problem a couple of days ago (I have Win98SE) when I was trying to re-install my Epson 2400 scanner.

I eventually solved it by going into "regedit" and deleting all references to "Smartpanel" or "smapanel" in the registry. Actually, if your scanner is the ONLY Epson product you have, then just delete all entries for Epson. Once I did this it reinstalled perfectly.

Be EXTREMELY careful about doing this, ONLY delete references to smartpanel (or Epson) and if you are unsure, then don't delete. If the relevant reg entry mentions anything else apart from Smartpanel or Epson then think twice before deleting. Make a backup copy of EVERYTHING you delete and if it goes wrong then replace all the backed up reg entries and start again.


So it looks like there definitely ARE solutions to this problem.


Thanks again to all for their input! Rebecca

Windows 10 Home version 1703; Toshiba Satellite U945rebecca,#13Show Ignored Content /* /* ]]> */ Thread Status:Not open for further replies.Share This PageTweet Log in with FacebookLog in with TwitterLog in with GoogleYour name or email address:Do you already have an account?No, create an account now.Yes, my password is:Forgot your password? Stay logged inSign up now!Staff Online NowPeteCSteve R JonesDonateWindowsBBSForums>Hardware>PC Hardware>

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