This past Tuesday, I reinstalled WinZip. Today I ran my weekly AdwCleaner scan (version 7.0.2.1), and it identified WinZip Smart Monitor as a PUP. Meanwhile, my MalwareBytes scan finds nothing. When I tried cleaning, using AdwCleaner, I got this message: Caught unhandled unknown exception; terminating.
You should be able to just delete that C:\Program Files\WinZip\WinZip Smart Monitor folder but I'd prefer to have more information as to what it installed on this machine. You said you installed WinZip last Tuesday - did you intentionally install the WinZip Smart Monitor? Where did you download WinZip from? If you look in your installed programs list, do you see separate listings for WinZip and for WinZip Smart Monitor?
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Hi, Ried! Yes, I intentionally purchased and downloaded WinZip 22 (Standard Edition) from the WinZip page: -downwz_wzd1cb?tracking=wz
Looking in my WinZip folder, I do see a separate WinZip Smart Monitor folder. So I'm assuming I should be able to delete that. I have Eraser software, so that might be a better option.
"Starting with WinZip 21.5, Smart Monitor is introduced to WinZip. It is being used to provide more granular control over the scheduling of the WinZip Background Tools. If you are not using these tools, you certainly can remove Smart Monitor. It will not hinder any other usage of WinZip."
Same thing here, with this difference... I did not install winzip last week, last month... Got the PUP-message for the first time this weekend, after my weekly scan.
Do not know when smart monitor was slipped onto my computer, but I definitely don't ilke it.
thx for the intel, got it removed.
This is a response from WinZip Technical Support re: Smart Monitor: "You are getting False positive warning from Malwarebytes for Smatmonitor.
The Smart Monitor handles scheduling the WinZip Background Tools ( ) to run. If you use the tools, you will want to keep Smart Monitor running." So if you don't use the tools you can delete it. But Malware bytes needs to address the false positive issue.
This is very interesting. I have Malwarebytes Premium 3.8.3.2965 and WinZip Pro 23.0. Although I am getting the popups to update my WinZip (just got another a minute ago), I have not done so yet. I see this thread began almost 2 years ago and the last post (before now) was a year and a half ago, so I assumed the issue had been resolved. But my Malwarebytes runs a scan every night, and last night's scan is the first time I have gotten a warning about WinZip Smart Monitor. Why it is just coming up now?
This thread is about ADWCleaner, not Malwarebytes, detecting Winzip Smart Monitor, so that would likely explain why up until recently Malwarebytes showed no detections on your system. If you perform a scan with ADWCleaner I bet it would likely detect it. It is usually the case that Malwarebytes and ADWCleaner detect different things from one another, though there is occasionally overlap (they use different detection techniques and separate Research teams to create their detection signatures/definitions and use somewhat different criteria for determining what they will and will not detect).
If you wish to see if ADWCleaner detects anything you can find it here. If you require assistance with checking your system for threats then please follow the instructions in this topic and then create a new topic on the malware removal area by clicking here and one of our malware removal specialists will assist you with checking and clearing your system of any remaining threats.
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After a software update I connected the monitor using supplied hdmi cable. That worked very well using ; hp elitbook 820, windows 10, 8bit, 60Hz. But that's not the way I would like to connect it, so I tried the usb-c connection. Without a supplied usb-c cable I grabbed an usb cable from my MacBook and an Amazon standard usb-c cable. Using each cable connected to the USB-hub with mouse and keyboard connected to it and charged the laptop (HP and MacBook). But there was no way to get it to register as a display in windows 10 or OSX bigsur. Both cables seem to work using other usb-c monitors and devices. Tried unplugging all usb pheriperals but it doesn't seem to differ, the source icon changes and has a checkmark and red sign, suggesting it should work. Tried all different settings in windows and OS X.
is anyone else experiencing this? And if so how did you solve this problem ? Will a reset work? Is it a setting Some where? Help! I wouldn't like to send it back, this is the perfect device for my home office and bedroom.
i fixed it here. Ordered a brand name certified USB-C 3.1 gen 2 cable from amazon. That did the trick. Whilst it now is working i have not tried connection my pheriperals trough the monitor. (to bussy). To bad the monitor can only handle 30Hz using USB-C, but the smart features outweigh that "shortcoming" for me. Didn't try the macbook, but will probably work aswell.
I got the 60Hz to work using HDMI using a setting in the menu somewhere (settings general, external devices, input signal extra, (translated from dutch). obviously it works smoother then. But for office purposes the USB-C will be oke for me. For gaming i would switch tot the HDMI at 60Hz.
I have the same issue. I have a Macbook Pro 16'' 2019 model and recently purchased the new M7 monitor. If i use a HDMI cable the screen does work but its capped at 30hz. So i tried out connecting it with an USB-C cable which was provided with my macbook. But it only charges the macbook through the screen. it does not show any visual.
I contacted Apple and they told me that the provided USB-C cable that comes with the mac is not optimised to work with external monitors. They suggest me to order a Thunderbold-3 USB type C cable and try that out.
Im still waiting for my cables to arrive today. But i was curious how you know that this monitor only supports 30Hz using USB-C? I went through all the specs but could not find anything about it.
I have it currently connected through HDMI and an HDMI > USB-C adepter in my macbook but im still stuck at 30Hz. Hope its caused by the adapter and that the new cables can solve this issue for me.
i have a HP thunderbolt dock conncected to my HP elitebook. From the dock i use displyport to HDMI kabel, that supports the 60Hz. HDMI on my elitebook doens't deliver the 30Hz, or at least i couldn't get it to work.
I have been using my new screen on HDMI for 2 days which is pretty good / airplay is terrible (almost pointless) . My new thunderbolt usb-c 4 from cablematters arrived this morning - intel certified for up and down between 3.1 and 4 - and I was excited to see if USB-C worked better - as that is why I bought this - huge disappointment - it charged but gave no picture. An hour wasted on the phone and on live chat in parallel with Samsung tech support resulted in both of them telling me to replace the monitor. No one there seemed to have a clue about anything much to do with USB 4 vs 3.1 2 vs below. I am going to try the Nimaso cable and see if that works - if not back it goes. It's a shame really as even with the limited light capability if USB worked it would be a great screen at a fair price point for some TV and mainly work. I really wanted this to work, it's such a shame the usb-c is so buggy and that they don't have anyone who actually is technical in their technical support......I decided on this as the 4k Dell and HP at this price point were out of stock in the UK and not coming back leaving only their very expensive new line available. If Samsung would bring a software update to fix the bugginess I might keep it if the new lead works...... 152ee80cbc
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