Welcome to SIOMAI HOUSE BERNABEST, where every bite feels like home!

Congratulations! You are now on your way to becoming a certified Siomai House Accredited Reseller Entrepreneur (S.H.A.R.E.).

4 Simple and Easy Steps:

1. READ our BIBLE (Basic Instructions Bernabest Livelihood Entrepreneurship).
2. REGISTER online via https://www.siomai.house/reseller
3. PAY the ₱5,555 via bank transfer or GCash.
4. ORDER via messenger in Siomai House Bernabest FB Page https://facebook.com/siomaihouseph or your Authorized Reseller Agent (ARA).

A. RESELLER PROGRAM

A1. Reselling

‣ With a wide variety of social media and selling platforms on the web, having your own business is an easy thing at SIOMAI HOUSE BERNABEST.

A2. Why Choose Us?

‣ Once you are approved as a SIOMAI HOUSE ACCREDITED RESELLER ENTREPRENEUR, you can avail of the following privileges:

Very low to No Capital Needed
No Inventory Cost
High-Quality Products Guaranteed
Exclusive Discounts
Drop Shipping
Reseller Support
Free Online Banners
Mark Up Your Price
Free Download of Photos
Delivery Services

A3. Reseller’s Discounted Price

‣ You are entitled to avail of our products at a discounted price for your online or offline selling.
‣ Reseller discounts are based on the MINIMUM ORDER QUANTITY (MOQ) per purchase/order
‣ The more products you place per purchase, the higher the discounts.
‣ Further volume discount is available upon reaching the MINIMUM REQUIRED PURCHASE (MRP) per month.

A4. Capital Requirement

‣ The one time capital investment, RESELLER INVESTMENT PACKAGE for Entrepreneurship (R.I.P.E.) is ₱5,555 only.
‣ The amount covers the initial inventory and marketing materials
‣ No Capital is needed since we also do Drop Shipping Service.
‣ Drop Shipping – is when we deliver the order directly to your buyer under your name.
‣ All you have to do is Post > Order > Earn
‣ Reselling Tip! Simply copy and post our photos in your online shop and once you have a sure paid buyer, that’s the time you order from us and we will drop ship it for you.

B. TERMS & CONDITIONS

B1. Registration

‣ Pre-certification is required to become a Siomai House Accredited Reseller Entrepreneur (SHARE).
‣ Any Siomai House outlet is an authorized reseller agent (ARA).
‣ You may be endorsed by a FRANCHISEE who is an authorized reseller agent to the FRANCHISOR.

TO REGISTER

‣ You can register in 2 ways:

Visit any store and fill-up a registration form, Reseller Accreditation Personal Information Data (R.A.P.I.D.) (Refer to Figure 1a)
Register online thru any of these links:

✅ https://www.siomai.house/reseller
✅ Siomai House Bernabest FB Page (www.facebook.com/siomaihouseph)

‣ For further details and assistance, you may contact us at:

✅ +63-287096237 loc. 225
✅ +63-283647824 loc. 21
✅ +63-9976039565
✅ reseller@bernabest.com.ph

Figure 1a - Manual RAPID Form

Figure 1b - Online RAPID Form

‣ For manual registration, your ARA will assist you or process your application online.

You will receive an acknowledgement via text or email. (refer to Figure 2)

‣ For online registration, upon submission of the form, you will immediately receive a screen acknowledgement, as well as text and/or email. (refer to Figures 2 and 3)

‣ Included in the acknowledgement message is the link to the Basic Instructions Bernabest Livelihood Entrepreneurship (BIBLE)
https://resellerpolicy.bernabest.com.ph

Figure 2 - Application Text Acknowledgement

Figure 3 - Application Online Acknowledgement

‣ Once registration is approved, in 1 or 2 business working days, you will receive a notification via text and/or email to confirm your acceptance as a reseller. (refer to Figure 4)

Figure 4 - Approval Text Confirmation

‣ RESELLER is required a one-time payment of ₱5,555 as Reseller Investment Package for Entrepreneurship (RIPE).

‣ Payment can be made either through:

CASH
GCASH
Bank Deposit/Transfer to the ARA/Franchisee.

‣ This amount covers the following:

1. 22 packs of siomai worth ₱3,740
2. 6 bottles of chili garlic worth ₱585
3. 13 cans of Rite N' Lite worth ₱263
4. FREE Insulated Thermal Bag
5. FREE SHARE ID Card
6. FREE 3x4ft Menu Tarpaulin
7. FREE Digital Posters

‣ Email proof of payment to the FRANCHISOR for verification purposes.

‣ You will receive a SMS Notification:

to confirm your acceptance as a Siomai House Accredited Reseller Entrepreneur (SHARE).
to pick-up your R.I.P.E. inclusions at your designated ARA or Commissary.
Please call your ARA or commissary a day before pick-up or delivery.

‣ You may arrange delivery of your R.I.P.E. inclusions via:

Delivery Apps
In-house SIOMAIRAIders at a comparatively low delivery fee. (Refer to item E5 on how to book)

Figure 5 - SHARE ID

It is understood that upon payment of Five Thousand Five Hundred Fifty Five (₱5,555) representing Reseller Investment Package for Entrepreneurship (R.I.P.E.), the reseller agrees to the terms and conditions provided herein.

This serves as a binding agreement between the Reseller and Bernabest Foodhouse Corporation and with the Authorized Reseller Agent (ARA), if applicable.

If you do not purchase products within 6 months, you need to re-apply.

If endorsed by a franchisee, acting as an Authorized Reseller Agent, the Franchisee and the SHARE shall jointly execute an Undertaking in favor of the Franchisor, which can be downloaded via this link:

👉TRIPARTITE AGREEMENT👈

The Franchisee shall signify his/her understanding and acceptance of the foregoing terms by returning to us a signed copy of the agreement via email at siomaihouse@bernabest.com.ph, or we can arrange its pick-up by our delivery personnel on the next scheduled delivery.

B2. Authorized Reseller Agent (ARA)

‣ As a registered reseller, all your orders and payments will be coordinated exclusively by an Authorized Reseller Agent (ARA)
‣ ARAs will not be held responsible for whatever transactions the resellers have with their buyers.
‣ Your ARA will never contact the buyers of our resellers.
‣ If necessary, any communication with the reseller will only be for dropship order.
‣ SIOMAIRAIders may communicate directly with buyers for delivery concerns only

B3. Reselling to other Reseller

‣ ARA and SIOMAI HOUSE BERNABEST do NOT allow resellers to sell to another reseller.
‣ Proper handling and storage of our products are of paramount importance in the conduct of our selling transactions.
‣ To ensure strict compliance and monitoring of these requirements, any reseller MUST PRE-REGISTER to SIOMAI HOUSE BERNABEST through your ARA.
‣ Any reseller must endorse prospective resellers to register with ARA.

B4. PURCHASING PRODUCTS

‣ Reseller purchases and payments may be transacted at your Authorized Reseller Agent’s (ARA) Siomai House branch or at the Commissary.
‣ Purchased products are for pick-up.
‣ Delivery charges are not included in the package.
‣ Reseller information accounts and special discount codes are non-transferable and may not be used by other than the approved reseller.
‣ Exceptionally, we may allow selected stores or the Commissary to entertain purchases and payments.
‣ Items may be shipped or you may arrange for pick up of items at the nearest Siomai House outlet other than your ARA.
‣ MINIMUM ORDER QUANTITY (MOQ) per purchase

This is applicable for frozen siomai packs only to qualify for more discounts.
MOQ is not required for the other Siomai House products like Empanada, Bottled products, new items
You may order less than the listed amount but you can more accurately see how popular that product is if you order more than 1 pc.

‣ MINIMUM REQUIRED PURCHASE (MRP) per month is the quantity needed to exceed to get volume discounts
‣ If you do not purchase products within 6 months, you need to re-apply.

B5. e-Commerce and mobile Apps

‣ Until further notice, Siomai House does not allow resellers to sell our products on Lazada, Shopee, and other e-commerce platforms and mobile Apps.
‣ You are permitted to advertise and sell in Facebook Marketplace and any other social media buy and sell community and groups.
‣ We do not advise registering with food delivery apps because of high commission rates and delivery fees.

B6. PROMOTING YOUR BUSINESS

‣ To announce the arrival of SIOMAI HOUSE products at your store, you may use our free downloadable BANNER images.
‣ SIOMAI HOUSE BERNABEST does NOT allow resellers to use the company logo.
‣ However, SIOMAI HOUSE BERNABEST allows the resellers to use the product photos on its website, FB Page, Instagram, and Twitter in their own/personal Facebook and other social media accounts.

Website - https://www.siomai.house
Facebook Fan Page – https://www.facebook.com/siomaihouseph/
Instagram – https://www.instagram.com/siomaihouseph/

‣ Another plus for Resellers with brick and mortar shops, is that once you send us photos of our items at your shop, we can list your business on our site.

‣ In addition, SIOMAI HOUSE BERNABEST being part of the BUYANIHAN national campaign supported by DTI and GoNegosyo and led by AFFI (Association of Filipino Franchisers, Inc.) to encourage patronage of all of the local MSMEs whether food or service, will provide you with a picture with a caption, "I am a legit Siomai House Accredited Reseller Entrepreneur” which you can use as your FB profile with the BUYanihan frame on it. (Refer to Figure 6)

‣ To get the BUYANIHAN profile frame:

Go to your Facebook account.
Click on your profile picture.
Click Add Frame.
Type BUYANIHAN then search.
Select the BUYANIHAN frame then Save.

Figure 6 - Sample FB Profile Pic with BUYanihan Frame

‣ You can also avail of a poster with a similar design you can post in your physical store. (Refer to Figure 7)

Figure 7 - SHARE Poster

C. HANDLING & STORAGE

C1. RECEIVING OF PRODUCTS FROM THE OUTLET/COMMISSARY
(Pagtanggap ng produkto mula sa tindahan o sa commissary)

‣ Check the Quality and Quantity of Orders before signing the delivery/acknowledgment receipt.
(Suriing mabuti ang bilang at kondisyon ng inyong mga orders bago pumirma sa "delivery/acknowledgment receipt”.)

‣ Use clean and sanitized insulated containers such as icebox, cooler or thermal bags. We will implement the no cold storage, no release of products policy.
(Gumamit ng malinis na lalagyan ng siomai, tulad ng ice box, cooler or mga thermal bags. Mahigpit na ipatutupad ang panuntunan na walang lalagyan, walang produktong pwedeng makuha).

‣ NEVER place our siomai bags directly on the floor.
(Hindi pinapahintulutan na ilagay ang mga bags ng siomai diretso sa sahig).

‣ Upon reaching home, immediately place your siomai products in your freezer/refrigerator which should always be in good operating condition.
(Pagdating ng bahay, ilagay agad ang siomai sa inyong freezer o refrigerator. Tandaan na dapat laging maganda ang kondisyon ng inyong freezer o refrigerator).

C2. STORAGE OF PRODUCTS

‣ Immediately upon receipt of the products, place them in the freezer to maintain its ideal temperature.

‣ Frozen siomai must be kept at −18°C or lower to maintain its quality
(Matapos matanggap ang produkto, ilagay agad ito sa inyong freezer o refrigerator para mapanatili ang tamang temperatura. Ang Frozen siomai pack ay dapat nasa −18 ° C na temperatura o mas mababa pa upang mapanatili ang kalidad nito)

‣ Shelf life of Siomai House products

Shelf life of food is the period in which the food retains an acceptable quality based on safety and health standards set by FDA, and depends on four main factors namely, formulation, processing, packaging, storage conditions.
- Frozen siomai pack

At −18°C or lower, our frozen siomai can be safely consumed within two (2) months from production date.
However, for household refrigerators whose temperatures are higher than -18°C, frozen siomai must be sold within 2 weeks.

Cooked empanada
1. Empanada Especiale products are prepared 1 to 2 hours before pick-up or delivery time.
2. To maintain its freshness and quality, the empanadas should be consumed within 24 hours, at room temperature.
3. If refrigerated, the empanadas can last up to 48 hours.

‣ Clean your refrigerator regularly and always monitor its temperature efficiency.

‣ Exposure to fluctuating temperatures will shorten shelf life and harm product quality.
(Palaging Linisin ang iyong refrigerator at icheck ang temperature nito. Ang pagkakaroon ng iba't ibang temperatura ay magpapaikli sa buhay ng ating produkto at may negatibong epekto sa kalidad nito).

‣ Practice First-In/First-Out (F.I.F.O) inventory procedures based on production date, which can be found on the product packaging.
(Palagiang gawin ang First-In/First-Out (F.I.F.O), base sa nakalagay na production date, na makikita sa packaging ng siomai.)

‣ Condiments (Chili Garlic, Soy Sauce) may be stored at room temperature.
(Ang ibang sangkap ay maaaring mapanatili sa room temperature)

D. DELIVERY, PRESENTATION, MARKETING, CONDUCT OF BUSINESS

D1. DELIVERY OF PRODUCTS TO END USER

‣ Implement a contactless delivery system with drop-off zones or which imposes a one-meter distance between the delivery personnel and the customer when the food/product is being delivered.
(Ipatupad ang isang contactless delivery system na may drop-off zones o kung saan ay nagpapataw ng isang metro na distansya sa pagitan ng magdedeliver at ng kustomer kapag ang produktong pagkain ay naihatid.)

‣ Consistently remind your delivery personnel about quality assurance, fast and efficient delivery service, as well as health and safety guidelines including regularly washing their hands and sanitizing the delivery and thermal bags.
(Patuloy na paalalahanan ang mga magdedeliver patungkol sa katiyakan ng kalidad, mabilis at mahusay na paghahatid ng serbisyo, pati na rin ang mga alituntunin sa kalusugan at kaligtasan kabilang ang regular na paghuhugas ng kanilang mga kamay at pag-sanitize ng mga thermal o delivery bags).

‣ Pack appropriately the siomai products so as not to compromise the appearance and overall quality of the siomai.

‣ Remember to properly cushion and seal your products.

‣ The goal of fulfillment is to get the product in the hands of the customer safe and sound.
(Ipack ng maayos at tama upang hindi masira ang hitsura at kalidad ng siomai. Ang layunin natin ay makarating ang produkto ng maganda, ligtas at maayos sa mga kamay ng customer.)

‣ Strictly ensure that no “spoiled/damaged siomai products" be sold to the end-users; otherwise, you shall be held liable for such negligence.
(Tiyakin na walang "sirang siomai” ang maibebenta sa mga kustomers. Kung magkaganun man, ikaw ay magkaroon ng pananagutan dahil sa iyong kapabayaan.)

‣ If Dropship products are determined to be shipped in good condition but have been altered by the receiver, we will not allow return or replacement.
(Kung ang mga produktong ipinadala sa pamamagitan ng Dropship ay tinutukoy na naipadala sa mabuting kondisyon ngunit binago ng tatanggap, hindi na papayagan ang pagbabalik o pagpalit)

‣ As the products are highly perishables, implement a NO RETURN NO EXCHANGE POLICY to the end-users.
(Dahil ang ating produkto ay lubhang maselan o delikado, ang pagpapatupad ng No Return No Exchange Policy (walang saulian) ay lubos na kinakailangan.)

‣ Dispose immediately of the products to end-users to avoid any spoilage.
(Ibenta ng madalian o mabilisan sa customer ang ating produkto upang maiwasan ang posibleng pagkasira)

D2. PRESENTATION AND MARKETING

‣ Ensure that the product package shall have a complete set of condiments during delivery. (Refer to Figure 10)
(Siguraduhin na ang bawat pack ng siomai ay may kasamang kumpletong condiments pag ito ay idiniliber sa customers. (Tingnan ang Figure 10)).

‣ Explain to the customers that they only need to thaw products that can be consumed. Kindly refer to Figure 8 for proper re-heating instructions.

Figure 8 - Instructions on Storage and Preparation

‣ Re-thawing of siomai is strictly not advised.
(Ipaliwanag sa customer na palambutin lang ang kaya nilang ikonsumo at iwasan ang paulit ulit na pagpapalambot ng ating produktong siomai. Maaring ikasira ito ng ating produkto.)

‣ Resellers are required by law to wear face mask and shield, with their SHARE IDs when transacting business.
(Ang mga resellers ay kinakailangan nakasuot ng facemask, faceshield at ID sa tuwing nakikipag transaksyon sa mga customers)

‣ Use the FB account or other social media platforms to offer our siomai products to the customers. Marketing collaterals shall be made available via email or FB Page.
(Gamitin ang FB account o ang ibang pamamaraan ng pagbebenta gamit ang social media upang maialok ang ating produkto sa mga customer. Ang mga kinakailangan materyales sa pagbebenta ay maaring ipadala sa email o makuha sa ating FB Page)

‣ Always update your contents and photos in your FB account or other social media platforms.
(Laging i-update ang larawan at mga nilalaman ng produkto sa iyong FB account o sa ibang social media platforms)

D3. CONDUCTING BUSINESS

‣ Resellers are strongly advised to conduct themselves fairly and professionally.

‣ Siomai House Bernabest does not tolerate cheating or fraudulent behavior.

‣ If the Reseller is found to be involved in any form of cheating or fraudulent behavior, unfair and unethical practices, we reserve the right to take further actions against you.
(Pinapayuhan ang mga resellers na gawing patas at propesyonal ang paraan ng pagnenegosyo. Hindi pinapayagan ng Siomai House ang pagdaraya o mapanlinlang na pag-uugali. Kung ang isang reseller ay napag-alaman na kasangkot sa anumang anyo ng pandaraya o mapanlinlang na pag-uugali, maari kaming gumawa ng kaukulang aksyon laban sa iyo)

‣ Siomai House Management shall not be held liable for any contracts related to any business entered into by the Reseller to any third party.
(Ang pamunuan ng Siomai House ay hindi mananagot para sa anumang mga kontrata na may kaugnayan sa anumang negosyong pinasok ninyo sa ibang tao)

‣ Siomai House Management will not be held responsible for whatever transactions the resellers have with their customers.
(Ang pamunuan ng Siomai House ay hindi responsible sa kung anumang transaskyon meron ang mga resellers sa kanilang customers)

‣ You shall indemnify and hold harmless Siomai House and their respective officers, from and against all liability, claims, and demands of every kind or nature, arising in any way in the conduct of business.
(Walang magiging pananagutan ang kumpanya, at ang kani-kanilang mga opisyal, mula at laban sa lahat ng mga paghahabol sa anumang paraan sa pagsasagawa ng inyong negosyo).

E. ORDERING, PAYMENT, SHIPMENT, DELIVERY SERVICES

E1. SHARE ID

Using your special reseller account and code, you can start placing your orders through your Authorized Reseller Agent (ARA)

E2. HOW TO ORDER

The Siomai House Order Products (S.H.O.P.) Form (refer to Figure 9)

Fill-up the order form.
Send duly-completed order form via Messenger or Text to ARA.
ARA will reply for you to confirm order and payment.
Send proof of settlement for online payment.
Receive order confirmation.
Pay upon Pick-up or Delivery
Sign acknowledgement receipt
Call/Message ARA
- to follow-up orders for special orders

Figure 9 - S.H.O.P. Form

E3. Ordering and Shipping

‣ Order period

Monday to Sunday, including Holidays
Commissary is open from 9 AM to 6 PM
Outlet Store Operating Hours vary depending on mall schedule
Online orders will be accepted 24/7
Orders received before 5 PM will be processed and served the same day.
Orders received after 5 PM will be processed and served the next day.

‣ For offline orders:

Please call your ARA to confirm product availability for same-day delivery/pick-up.

‣ For online orders:

In as much as we want to accommodate same-day delivery, but due to the high volume of orders, please bear with us and allow a lead-time of 1 day.
Shipping transaction
- pick-up – 9AM to 6PM
- delivery – 10AM to 5PM

E4. Payment Options

‣ Cash on Pick-up (COP)

‣ Cash on Delivery (COD)

‣ Online

Bank transfer
- Unionbank
  - Account Name : Pamela Ann Bernabe
  - Account Number : xxx-xxx
Payment Apps:
- GCash

E5. Delivery Services

‣ You may want to augment your sales with the delivery of RTE (Ready-To-Eat) Food and frozen packs to your customers using existing online courier services/delivery app.

‣ We offer you our in-house delivery service utilizing our current employees, SIOMAIRAIders, at a cost markedly lower than established delivery apps many of you are familiar with.

TABLE 1 - Comparison of existing delivery services with SIOMAIRAIders

COMPARISON of DELIVERY FEES for 1st 4 km.

TABLE 2 - Comparison of Delivery Fees for 1st 4km.

HOW TO BOOK?

Call RIC (Riders Information Center at Cell No. 09175210271 and look for Marvin Marcelo, for bookings and delivery concerns).
Provide the pick-up and drop-off points
Provide receiver details (full name, shipping address, landmarks, date and time of delivery, Product & Quantity, Mode of Payment, Amount, and contact number)
Wait for the SIOMAIRAIders to arrive at the designated shipping address.

F. PRODUCT OFFERING FOR RESELLERS ONLY

F1. FROZEN SIOMAI SET PACK

20 pcs. of Pork-Shrimp or Beef Siomai
+ FREE CONDIMENTS

✅ One (1) Sachet of Crunchy chili-garlic (45 gms)
✅ Two (2) Sachets of special soy sauce (90 ml)
✅ Five (5) pcs of calamansi
✅ Ten (10) pcs of tissue
✅ Three (3) pcs of spork

Figure 10 - Frozen Siomai Set Pack

TABLE 3 - Frozen Siomai Pack price offerings

TABLE 4 - Comparison of Frozen Siomai Pack Prices

f2. EMPANADA ESPECIALÉ

(freshly-cooked empanada in a box of 10 pcs with 4 different fillings)
Outlet Retail Price: ₱35/pc

Order by:

* 🔅Assorted fillings per box

✅ 3 pcs Ham & Cheese ✅ 2 pcs Pork
✅ 3 pcs Chicken ✅ 2 pcs Tuna

* 🔅Single filling per box

To ensure freshness, the product shall be cooked only after payment is received. For pickup orders, after receipt of payment, allow 1-2 hours of cooking. For delivery, online payment only.
For outlets which do not offer Empanada products, you may avail of our Empanada offerings by visiting our FB Page.

Figure 11 - Cooked Empanada per box

TABLE 5 - Empanada Especialé price offerings

TABLE 6 - Comparison of Empanada Especialé Prices

G. FREQUENTLY ASKED QUESTIONS

RESELLER

Q1 : Who can sell?

A1 :

Through the years, many of our customers have asked us how they can sell SIOMAI HOUSE products in bazaars, school fairs, or to their schoolmates, officemates, neighbors, and friends.
Today, you too can start your own business and be a part of the SIOMAI HOUSE story
Anyone and everyone can sell our products - students, homemakers, business people, or part-time entrepreneurs who wish to earn extra income while in quarantine.
If you do not have an existing shop/stall location, we encourage you to build an online site where you can advertise and sell the products.
You may use free social networking platforms (ex. Facebook, Instagram, etc.) to build your business. The page must be accessible to the general public (not exclusive to your contacts).

Q2 : Can a Reseller avail of higher discounts?

A2 :

Yes, your Reseller discounts will depend on the total amounts purchased as well as the total accumulated costs of purchases in a month.

Q3 : Do you have cut-off dates for new resellers?

A3 :

Yes, we have a cut-off date for accepting new resellers. By October 1, we will stop processing new reseller registrations.

PRODUCTS

Q4 : Are all products available for wholesale?

A4 :

Yes. As a reseller, we will ensure that you will benefit from all manufactured products of Siomai House Bernabest.

Q5 : Can we order an assortment of products and not just 20 packs of frozen siomai?

A5 :

Yes you can get assorted items on top of the MOQ of 20 set packs, the other products don't have to be 20 pcs. of the same items.

Q6 : Is there an additional discount for bulk customized orders?

A6 :

Yes. As the volume of your orders increases, we can still provide additional discounts. The basis of additional discounts will be the MRP (Minimum Required Purchase) per month.

Q7 : How long does it take to have products that are out of stock made?

A7 :

Siomai House Bernabest achieves to maintain a significant amount of inventory to sustain its market demand amidst external forces.
For products that are outsourced like soy sauce, bottled water, packaging materials, etc., it may take 3 to 5 days.

Q8 : Can you choose the products for me?

A8 :

Yes, you can give us your budget and customer type and we can suggest the most saleable, newest products for you and this will be subject to your approval before payment and shipping.

Q9 : Do we have to sell the product at the same prices offered at your stores?

A9 :

You may decide to price the products according to what will be profitable for you as you will have your overhead costs.
To maintain harmony and balance between resellers and franchisees, we suggest that your selling price should be not lower than the retail price offered in our stores.
We do not require a price ceiling in selling your products.

Q10 : Are the website price and product information updated regularly?

A10 :

Yes, but there may be a slight delay due to reduced manpower from our end and our service provider and suppliers.
So it's best to place your order first and wait for our confirmation e-mail before making any payments.

Q11 : Can we request for a price list of your products?

A11 :

Our website and social media pages/sites serve as our online product list.

PAYMENTS

Q12 : How do you accept payments online?

A12 :

We accept payments via BPI or BDO bank transfers.
For ongoing Resellers, we suggest you enroll our account so you can pay us anytime online (24 hours) for succeeding orders.
We will send you the items when your order is fully paid.
You may also pay for the items thru GCash and other online payment platforms.

Q13 : Can I pay for my wholesale purchase at the mall branches?

A13 :

We currently do not accept payments from Resellers at mall branches due to strict rules implemented by mall operators.

Q14 : Can we have a running account with SIOMAI HOUSE?

A14 :

Yes, we do that for some of our wholesale buyers - they just let us know which products they like and we just deduct payments from their account with us.
We do Automatic Debit Arrangement (ADA) with BPI.

SHIPPING

Q15 : Can I buy online and pick up items at any SIOMAI HOUSE branch?

A15 :

Yes, we offer IN-STORE PICKUP for bulk orders that weigh 3kg or more. You need to pre-arrange this with us.

Q16 : How long does delivery normally take?

A16 :

For items in stock, we can offer same-day delivery even on a cash basis.
For PRE-ORDER products that still need to be manufactured, allow more time for production after payment.

Q17 : What do you do about damaged deliveries?

A17 :

As the products are highly perishables, we implement a NO RETURN POLICY to the end-users.

Q18 : What if buyers are based outside Metro Manila?

A18 :

Reseller registration is centralized online whether you are based within or outside Metro Manila.
Outside Metro Manila, delivery charges will apply.

PROMOTING YOUR BUSINESS

Q19 : Can we use the name SIOMAI HOUSE? Can we put a sign of SIOMAI HOUSE in our shop? How do we promote SIOMAI HOUSE products in our shop?

A19 :

Because the name "SIOMAI HOUSE" is a duly registered business name, it is not permissible to be used with other businesses.
We can however provide signage or a banner image (for online) such as "Siomai House products sold here" for your needs according to your specifications and requests.
We will charge you simply for production costs. From paper signs to wooden, laminated, etc.
We can provide you product photos for your online postings.

H. CERTIFICATIONS & COMPLIANCES

...

BFC SEC Registration

FDA License to Operate

FDA HACCP Certificate

FDA cGMP Certificate

FDA Cert. of Registration

NMIS AAA Certification

DENR Environmental Compliance Certificate

DENR Permit to Operate

LLDA Clearance

LLDA Discharge Permit

I. RESELLER REGISTRATION

I have read and understood all provisions stated in the Basic Instructions Bernabest Livelihood Entrepreneurship (B.I.B.L.E.) and I am ready to be a Siomai House Accredited Reseller Entrepreneur (S.H.A.R.E.).

CLICK HERE TO PROCEED WITH RESELLER REGISTRATION

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