Learn how to navigate Singapore Airlines Cancellation Policy with our detailed guide on refunds, fees, and travel tips.
Singapore Airlines Cancellation Policy varies based on factors like ticket type (refundable or non-refundable), booking source (direct or third-party), and travel origin or destination. Below are the key points to understand:
24-Hour Risk-Free Cancellation for U.S. Flights: If you book a flight to or from the USA at least seven days before departure, you can cancel within 24 hours of booking without penalty, provided the ticket was purchased directly from Singapore Airlines.
Refundable vs. Non-Refundable Tickets:
Refundable Tickets: Eligible for full or partial refunds, depending on fare conditions.
Non-Refundable Tickets: Only refundable taxes are returned, and cancellation fees may apply.
Cancellation Fees: Fees depend on ticket class, fare type, and cabin. For example, KrisFlyer members may pay $50–$75 for cancellations, while no-show fees range from $100 (Economy) to $300 (First Class).
Online Cancellations: Tickets purchased via singaporeair.com or a Singapore Airlines office can be canceled online through the “Manage Booking” portal. Third-party bookings (e.g., travel agencies) must be canceled through the booking source.
COVID-19 Travel Waivers: For tickets issued on or before March 15 for travel between January 24 and March 31, passengers could convert tickets to flight credits or request penalty-free refunds. These waivers are no longer active for most current bookings.
Canceling a flight under the Singapore Airlines Cancellation Policy is straightforward if you follow the correct process. Here are the available methods:
Visit the Singapore Airlines official website.
Navigate to the “Manage Booking” section.
Enter your six-character SQ booking reference number or 13-digit e-ticket number and last name.
Select the “Cancel Booking” option and follow the prompts to confirm.
Refunds, if applicable, will be credited to the original payment method within 7–20 business days.
Download the Singapore Airlines app from the App Store or Google Play.
Log in and access “Manage Booking.”
Retrieve your booking using your reference number and last name.
Follow the steps to cancel and request a refund.
Call the U.S. contact number at 833-727-0118 (available 24/7) or your local Singapore Airlines office.
Provide your booking details and request cancellation.
This method is ideal for complex itineraries or if online cancellation isn’t available.
For last-minute cancellations or special circumstances (e.g., medical emergencies), visit a local office or speak to an agent at the airport.
If you have lounge access, consider approaching an agent at a Singapore Airlines lounge for faster service.
Note: If your ticket was booked through a travel agency, contact them directly, as Singapore Airlines cannot process third-party cancellations.
Singapore Airlines Cancellation Policy dictates refund eligibility based on the ticket type and cancellation circumstances. Here’s what you need to know:
Full Refunds:
Available for refundable tickets canceled within the stipulated deadline.
For U.S. flights, full refunds are granted if canceled within 24 hours of booking (if booked 7+ days before departure).
If Singapore Airlines cancels your flight or significantly delays/changes it, you’re entitled to a full refund, regardless of ticket type.
Partial Refunds:
Non-refundable tickets qualify for refunds of taxes only, minus any cancellation fees.
KrisFlyer award tickets can be canceled via the Assistance Request Form, with miles and taxes refunded.
Processing Time: Refunds are typically processed within 7–20 business days, though COVID-19-related refunds may take up to six weeks.
Payment Method: Refunds are credited to the original payment method (e.g., credit/debit card).
Flight Cancellations by Singapore Airlines: If the airline cancels your flight, you can choose a full refund, rebooking, or flight credits (if applicable).
Medical or Compassionate Reasons: Submit supporting documents (e.g., medical certificates) via the Assistance Request Form to waive no-show fees.
EU Flights (EC 261 Regulation): For flights departing from EU airports, you may be entitled to compensation up to €600 per person if the cancellation occurs less than 14 days before departure, unless caused by extraordinary circumstances (e.g., weather).
Under Singapore Airlines Cancellation Policy, fees vary based on fare rules, ticket class, and membership status. Here’s a breakdown:
Standard Cancellation Fees:
KrisFlyer Saver: $75
KrisFlyer Advantage: $50
Promotional fares: Non-refundable, no cancellation allowed.
No-Show Fees:
Economy Class: $100
Premium Economy: $200
Business/First Class: $300
No-show fees are waived if you inform the airline before departure.
Route and Cabin Class: Fees may increase based on flight distance and cabin class. Check your fare conditions during booking.
To minimize stress and maximize your options during a cancellation under Singapore Airlines Cancellation Policy, follow these expert tips:
Know Your Rights: Familiarize yourself with Singapore Airlines’ policy and regional regulations, such as EU 261 for European flights.
Act Quickly: File refund or compensation claims as soon as possible to avoid delays or lost documentation. Keep receipts and travel documents handy.
Be Flexible: If rebooking, consider alternative routes or dates to secure a seat faster.
Check Travel Insurance: Policies like Cancel For Any Reason (CFAR) insurance or credit card travel protections may cover additional expenses (e.g., hotels, meals).
Stay Calm: Be polite when dealing with agents, as they’re there to assist you. Avoid long lines by calling customer service or visiting a lounge.
Monitor Flight Status: Use the Singapore Airlines app or website to stay updated on flight changes and avoid last-minute surprises.
In addition to the Singapore Airlines Cancellation Policy, the airline provides support for delays and denied boarding:
Flight Delays:
For delays exceeding 2–4 hours (depending on flight distance), you’re entitled to meals, refreshments, and two communication methods (e.g., calls, emails).
If delayed over 5 hours, you can cancel and request a refund for the unused ticket portion.
Denied Boarding:
If overbooked, Singapore Airlines seeks volunteers to give up seats in exchange for compensation or benefits.
Involuntary denial may entitle you to €400–€600 for flights between 1,500–3,500 km, plus a refund or alternative flight.
Singapore Airlines has consistently ranked among the world’s best airlines, topping Travel & Leisure’s rankings for over 20 years. Its Singapore Airlines Cancellation Policy, while strict in some cases, is designed to balance flexibility and fairness. The airline’s commitment to passenger care, especially during disruptions, includes:
Priority assistance for passengers with reduced mobility, special needs, or unaccompanied children.
Seamless online tools like the Manage Booking portal and mobile app.
Compliance with international regulations like EC 261 for EU flights.
Yes, if you cancel within 24 hours of booking a flight to/from the USA (booked 7+ days before departure) or if Singapore Airlines cancels your flight. Otherwise, cancellation fees may apply.
Refunds typically take 7–20 business days, though some may take up to six weeks, especially for COVID-19-related requests.
You can choose a full refund, rebook on another flight, or, in some cases, receive flight credits. EU passengers may also claim compensation up to €600.
Yes, but only refundable taxes will be returned, and cancellation fees may apply.
For EU flights, use a compensation calculator or contact Singapore Airlines directly. For other regions, submit a claim via the Assistance Request Form.
Navigating Singapore Airlines’ cancellation policy doesn’t have to be daunting. By understanding your rights, acting promptly, and leveraging online tools or customer service, you can manage cancellations with confidence. Whether you’re seeking a refund, rebooking, or compensation, this guide equips you with the knowledge to handle disruptions effectively. For the latest updates, visit Singapore Airlines’ official website or contact their customer service team.