Q: How much are HOA dues, and when are they due?
A: Assessments are $62/month and due on the 1st of each month.

Q: How can I pay my HOA dues?
A: To make your association payments, select one of the following options: 

1) Set up a one time or recurring payment via the Payments Tab on your resident portal at http://SignalButteRanch.com    (Click the drop down menu under Select a Payment method to find the no fee Bank Account option) $0 fee for payments withdrawn from your bank or 2.99% for card payments. 

2) Send a bill pay through your own bank OR mail a check to: 

Signal Butte Ranch Community Association    P.O. Box 98526    Phoenix, AZ 85038-0526           ***Must include account number on your check, as found on your resident portal***

Q: Where can I find my account number?
A: You will find your account number and payment details on your Resident Portal Homepage or on your monthly statements.

Q: What happens if my payment is late?
A: A $15 late fee is automatically assessed on the 30th of each month. 

Q: Help me understand my statement? Why does my statement show that I owe money when I have paid my dues ahead of time?
A: If there are parenthesis around the balance, this means you have a credit on your account. For example, $62 is an amount owed, while ($62) shows an account credit. 

To clarify your account balance, please lot into your Resident Portal, navigate to the Payments tab, and look to the right side of the page for a box titled Account Information. In the bottom right of the box, you will see Prepayments. Here you can verify if you have any prepayments. Prepayments will be automatically applied to your account balance on the first of each month.

Q: I am behind on payments, but I keep getting charged late fees which make it difficult to get caught up.
A:  Please log into your Resident Portal and Create a Request. The board would love to help you set up an approved payment plan. While in a board approved payment plan, we can stop ongoing late fees/collection expenses.

Q: What is the collections policy? When are late fines assessed?
A:  1) On day 30- a $15 late fee assessed. 

2) Every month the account remains in default -a $55 fee is assessed for sending collection notices. 

3) When account becomes 6 months past due -a $295 fee and lien are placed on the home.      *Unpaid liens accrue interest charges. 

4) When account balance exceeds $2,500, the account is referred to a collections attorney. *Being sent to a collections attorney will result in an additional $5,000+ charged to your account for attorney fees. If you are behind in payments, please come speak to the board to work out a payment plan. We will work with you to help you avoid expensive lien and collections charges.

Q: How do I stop my auto pay or pre-authorized payments to the hoa?
A:  Please log into your Resident Portal and select the Payment Tab. Here you can turn on or off Automatic Payments.

Q: How can I change the date my auto pay is processed?
A:  lease log into your Resident Portal and select the Payment Tab. Here you can adjust the date that your automatic payments are processed.

Q: Why did I get a message that that my payment was returned?
A: Please look at the return payment message for an ACH return code. (R01, R03, etc). Then go to this link to see what the return payment code means and how to fix it. https://help.buildium.com/hc/s/article/ACH-Return-Codes

If you received a reversed payment code R08 and did not cancel the payment yourself, you will need to speak to your bank as the cancellation was on their end. Once a transaction has been returned with code R08, the same bank account cannot be used again on this platform, as any further transactions would be immediately rejected and could also result in a fine. If you wish to make payments to us from the same bank, you will need to ask your financial institution to give you a written authorization, on their letterhead. Then log into your Resident Portal, Create a Request, and upload the written authorization from your bank. Ask the board to forward your authorization to Buildium and request that your account be removed from the R08 "known bad list". Then wait for confirmation that this has been completed. Then wait for confirmation that this has been completed. Please keep in mind that it is only needed to pay with the same bank account. You can still go ahead and make payment from another bank account (no fee) or any other debit/credit card (2.99% fee).

Q: How do I submit an architectural request?
A: Please log into your Resident Portal at http://SignalButteRanch.com and go to the Architectural Requests Tab and Create Architectural Request.  

The following MUST be included in order to approve your request: 1) Describe the change. Include measurements, location, colors, materials. 2) Upload a sketch or plot plan with setbacks and measurements. 3) Inclue photographs, example images, and/or product specification sheets. Find examples here: https://www.yardkit.com/landscape-blog/design-guide-to-drawing-a-base-plan-making-a-property-map-for-hoa-approvals 

Q: When do I need to submit an architectural request?
A: All modifications to the exterior of your home require Architectural Approval. (Front yard landscaping, driveway extension, painting exterior walls, fencing, adding a pergola/ ramada/ storage shed/ playset above the fence line, home addition, etc.) 

Homeowners are responsible for the following: I understand that I will not start my project until written approval is received. Please allow a 30 day response time, though we aim to respond much faster than that. I will assume the responsibility for any work under the above-proposed improvement that my contractor or I, accomplish which may, in the future adversely affect to common area. I will assume responsibility for all future maintenance of this addition or improvement. Notice to Owners – Your improvements may require a permit from the City/County Building Department. You should check with the department about permits before starting any work. All work must be completed within 90 days of approval.

Q: Do I need approval to paint my house or make exterior changes?
A: Yes. All exterior modifications — including paint must be approved by the Architectural Review Committee (ARC) before starting work.

Q: Where do I find the pre-approved paint schemes? Can I used any pre-approved paint scheme?
A: Please visit the Documents Tab at https://signalbutteranch.managebuilding.com/Resident/public/documents to find a list of Pre-Approved Paint Schemes.  \

You will still need to submit an Architectural Request through your Resident Portal before painting, though pre-approved paint schemes will automatically be approved by the Architectual Committee.   

Q: Can I pick my own paint colors for exterior of my home?
A: Possibly. Most neutral color or earth tone paint combinations of your choosing will be likely approved. Please submit an Architectural Request through your Resident Portal and wait to receive approval from the Architectural Review Committee. 

Q: What color(s) can I paint my gate?
A: Gates should be neutral in color and coordinated to match the design of the house. They should be maintained at all times, with broken or missing slats promptly replaced. Slats should be periodically treated with a suitable transparent waterproofing material to maintain their appearance. All metal parts should be repainted a neutral or wood-stained color, as necessary to prevent rust and maintain an attractive appearance.

Q: What is the paint color for the fences?
A: The block wall fences are Dunn-Edwards Exterior Paint, Carved Wood, DE6125.       

-Dunn-Edwards ID: DE6125 RL#557       -Hex color code: 937A62      -RGB color code: 147, 122, 98      -Munsell: HUE=8.95YR | VALUE=5.0 | CHROMA=2.7       -Light Reflectance Value: LRV 20

Q: What are the rules about parking? Does the HOA monitor parking?
A: Parking concerns are difficult for the compliance manager to catch because there is no way to tell which car belongs to which homeowner or how many days a car has not moved.  However, if there is an ongoing concern that is missed by the compliance checks, any member is welcome to log into their Resident Portal and submit a Request about the issue. This way the compliance manager can follow up with the concern. When submitting a Request, we do ask for an address and picture so we know exactly what it is that we should be addressing/looking out for.  We only have authority to act in accordance with our CC&R's and Arc Guidelines, which do allow for registered operable cars to park on the streets, so long as it is "occasional and overflow". 

You may also go directly to the City of Mesa to report an abandoned or inoperable car. https://www.mesaaz.gov/Resident-Resources/Code-Compliance/Report-a-Code-Violation

Q: Are short-term rentals (Airbnb, VRBO) allowed?
A: No lot may be leased for a period of less than thirty (30) days. Additionally, all tenants are subject to the terms and conditions of the Declaration, the Articles, the Bylaws, and the rules and regulations of the Association. Owners are responsible for ensuring their tenants comply with these documents and are liable for any violations or losses caused by their tenants or occupants.

Q: Who maintains the common areas and landscaping?
A: The HOA is responsible for maintaining common areas, entrances, parks, and perimeter walls. Homeowners are responsible for their own yards and trees.

Q: How often do the  landscapers come to maintain the common areas?
A: Our landscaper comes once a week, typically on Wednesdays. They complete a full cycle of our neighborhood every 4 weeks. We also have additional tree trimming completed annually.

Q: Is the board saving for community improvements?
A:  Due to deferred maintenance from 2015- 2022, the neighborhood has needed a lot of repairs including all new irrigation. Many plants and trees died over those years and need to be replaced. The board is trying to optimize the budget to minimize low priority expenses while saving for community improvements such as irrigation retrofits and new plantings,  and restoring grass back in the retention basin. After these are completed the board will begin to save for new playground equipment, block wall repairs and painting, a larger ramada for community meetings, and more park benches. We would also like the basin to have a walking trail and perhaps exercise stations along the way or something else that will be benficial for the community.

Q: What day is trash pickup in our neighborhood?
A:  Black Barrels are collected Monday mornings. Blue and Green Barrels are collected Thursday mornings. https://www.mesaaz.gov/Utilities/Trash-Recycling

Q: How do I contact the HOA?
A: Signal Butte Ranch is self-managed by the Board of Directors. Please log into your resident portal at http://SignalButteRanch.com and 'Create Request'. This request will be answered by a board member or community manager within a few business days. 

This process has been established because the board is trying to allocate money where it is needed most while keeping dues low. As a cost savings measure, we no longer have a person standing by to answer phone calls. Please refer to the FAQ's for answers to most common questions. 

Q: How can I speak to a board member in person?  Board Members are available to speak with members privately after  Open Meetings. Open Board Meetings are typically held the second Thursday of every other month at 6:30pm. Please refer to the Community Calendar in your Resident Portal for exact meeting dates/times/locations.

Q: How often does the Board meet?
A: Open Board Meetings are typically held the second Thursday of every other month at 6:30pm. Meetings are held at Noble park when the weather is nice, otherwise via zoom. Please refer to the Community Calendar in your Resident Portal for exact meeting dates/times/locations/zoom links.

Q: What is the mailing address for correspondance?
A: Note this address does NOT receive payments, it is for non-payment communication only.

 Signal Butte Ranch Community Association   304 S. Jones Blvd #5432   Las Vegas, NV 89107 

Q: What is the mailing address to send payments?
A: If you need to make a payment, please use the Payment address: 

Signal Butte Ranch Community Association  P.O. Box 98526  Phoenix, AZ 85038-0526         *Checks must include the account number as found on your statement or resident portal.*

Q: Why is the hoa making all of these changes?
A: Due to a lack of maintenance for many years, Signal Butte Ranch currently has many repairs and updates needed. Changes are happening because the board is trying to increase services, WHILE reducing unnecessary expenses, WHILE saving for irrigation repairs and plantings, WITHOUT raising dues!

Q: How do I suggest ideas or communicate with my community members?
A:  Please visit your Resident Portal and click on the Community Tab. You will be able to create and participate in community discussions. 

On this Community Tab, you may also unsubscribe from receiving email notifications for community discussions, though you will still be able to view them when logging into your resident portal.

Q: Who is on the Board of Directors
A:  The Board of Directors can be found here: https://signalbutteranch.managebuilding.com/Resident/public/custom/20

Q: How do I order resale demand, refinance demand, or disclosure documents?
A: To order a resale disclosure package or refinance demand, please create an account at www.homewisedocs.com   Please allow up to 10 business days for standard processing.  Fees listed here: https://signalbutteranch.managebuilding.com/Resident/public/custom/21

Q: What is included in the resale package?
A: It includes the CC&Rs, Bylaws, Rules & Regulations, current financials, and statement of account for the property.

Q: How do I access my Resident Portal?
A: Please log in at http://SignalButteRanch.com 

Q: How do I sign up for electronic statements and electronic communications?
A: Please log into you Resident Portal. In the top right corner click on your Name. Click on My Account. Click on Communication. Under Paperless Communication click on Enrolled. 

Thank you for choosing this option as it saves our community thousands annually. This allows us to allocate more money towards community improvements while keeping dues low.

Q: How do I change the password to my resident portal?
A: Once logged in, click on your name in the upper right corner. Then click on My Accout, then Security.

Q: Why can't I see  the community tab or architectural request tab  in my resident portal?
A: We do have Resident Center app, while convenient, it is unfortunate that the app does NOT show the Architectural Request tab or the Community Discussions tab. 

If you would like the full functionality of the resident center, please log in through http://SignalButteRanch.com  There you should see the following tabs/pages: -Home -My Account -Payments -Requests (General or Maintenance) -Architectural Requests -Announcements -Violations -Documents -Contacts -Community (Discussion boards).

Q: I am unable to log into the resident portal with my email address?
A:  Please visit the Contact Us page at https://signalbutteranch.managebuilding.com/Resident/public/contact and give us your correct email address and the property you own. We will verify your account and send you an email invite to the resident portal.

Q: I am a new homeowner, how do I register for a  resident portal account?
A:  Please visit the home page at   http://SignalButteRanch.com In the top right corner, click the small "Sign In". Click the small- Don't have an account "Sign Up". New registrants will receive an email with a link to verify your account. If you have any difficulties registering, please visit the Contact Us page and let us know.

If that does not work, please visit the Contact Us page at https://signalbutteranch.managebuilding.com/Resident/public/contactand give us your correct email address and the property you own. We will verify your account and send you an email invite to the resident portal.

Q: How do I update my name , mailing address, or email address in your system?
A:  Please log into your Resident Portal, Create a Request, and give us your correct contact information. 

Q: How do I unsubscribe or opt our of receiving Community Discussion emails?
A:  If you are getting too many emails, it is likely because you are subscribed to the community discussion boards. Please visit your Resident Portal and click on the COMMUNITY Tab. Scroll to the bottom and then you will be able to unsubscribe from these email notifications. You will still be able to see the discussion when you log into your resident portal, but will no longer receive emails about them.

Q: How do I update my notification preferences?
A:  Please log into your Resident Portal. In the top right corner click on your Name. Click on My Account. Click on the Communication. Here you can update your notification preferences for upcoming events and architectural request notifications. If you would like to unsubscribe from Community Forum Discussions, Go to the Main Screen, click on the Community Tab and click Unsubscribe.

Q: What happens if I receive a violation notice?
A: The first notice (sent via email) and the second notice (sent via email and mail) are meant as gentle reminders and NO fine is assessed during these stages. Failure to correct the specified issue will result in fines being assessed on  subsequent notices.

Q: How do I resolve/remove my violation?
A: Please take a picture showing the violation has been cured. Log into your Resident Portal at http://SignalButteRanch.com, go to the Violations tab, click on the violation, click Send Update, and upload the picture.  

Q: How long do I have to correct a violation?
A: You will have a minimum of 20 days (but possibly up to 30) to correct your violation before the next inspection.

Q: Where can I view pictures of the violation?
A: Log into your Resident Portal and navigate to the Violations Tab. There you can view pictures of the violation that was issued. 

Q: When do compliance inspections take place?
A: Property inspections take place once per month, typically within the last 10 days of the month. This inspection frequency is designed to balance keeping the community well maintained, without being overly aggressive/controlling/and fine heavy.

Q: How can I appeal a violation or violation fine?
A:  Please log into your Resident Portal and 'Create a Request' outlining your need for a waiver.  This request will go directly to the board of directors.

Q: How can I report a violation or concern?
A: Please log into your Resident Portal and 'Create a Request' outlining the violation or concern. 

Q: What are the fines for property violations?
A:  1st Notice- Couresy Email Notice $0

2nd Notice- Letter sent $0

3rd Notice- $50 fine

4th Notice- $100 fine

5th Notice- $150 fine

6th Notice- Certified Letter- Right to Cure Notice $55

7th Notice- (6 months) HOA Cures violation at $200 minimum

Q: My question cannot be answered by these FAQ's. How can I send my question directly to the board members and/or community manager?
A: Please log into your Resident Portal at http://SignalButteRanch.com and 'Create a Request'.  A board member or community manager will respond within a few business days.  

Q: Who do I contact if I notice broken sprinklers, water leaks, other maintenance issues?
A: Please log into your resident portal at http://SignalButteRanch.com Nagivate to the Request Tab, 'Create a Request' , 'Maintenance Request" and give details (pictures are wonderful too) about the maintenance needed. 

Q: Where do I report vandalism or graffiti in our common areas?
A: Please log into your resident portal at http://SignalButteRanch.com Nagivate to the Request Tab, 'Create a Request', 'Maintenance Request" and give details (pictures are wonderful too) about the maintenance needed. 

Q: Who do I contact if a neighbor’s tree branches hang over my property?
A: Homeowners are responsible for trimming branches and plants that extend over property lines. You may trim branches up to the boundary line but cannot harm the tree.  If the tree or branch is compromising your shared fence, please log into your Resident Portal and Create a Request to let the compliance manager know, so that we may issue a notice to the neighbor. 

Q: What can we do about solicitors?
A: We have at least 7 no solicitor signs around the community. If you do encounter them, ask for the solicitor's identification and the business they represent. You can report persistent or aggressive solicitors to Mesa Police Department's non-emergency line at 480-644-2211, option 2. If this problem continues we would recommended to Clearly post a "No Soliciting" sign near your front door, gate, or window. This serves as a legal deterrent, indicating that you do not welcome unsolicited visitors.

Q: How do I report an abandoned, broken down, or inoperable vehicle?
A:  Please visit: https://www.mesaaz.gov/Resident-Resources/Code-Compliance/Report-a-Code-Violation

Q: Who do I contact to report a crime in the neighborhood?
A: Please visit https://www.mesaaz.gov/Public-Safety/Mesa-Police/Crime-Safety

Q: Who do I contact for a noise disturbance?
A:  Please visit https://www.mesaaz.gov/Public-Safety/Mesa-Police/Crime-Safety/Noise-Disturbance

Q: Where do I report an issue with a street light?
A:  Please visit: https://www.mesaaz.gov/Resident-Resources/Streets-Transportation/Streetlights-Signs-Striping

Q: How do I get a new mailbox key?
A:  You will need to contact USPS. https://faq.usps.com/s/article/Locked-Mailboxes-and-Mailbox-Keys