Privacy Policy – Shree Coconut
Last updated: March 26, 2026
Introduction
Shree Coconut ("we", "our", or "us") operates the Shree Coconut mobile application. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app.
Information We Collect
We collect the following information when you use the app:
Phone number – used to verify your identity via OTP (one-time password) during login
Full name – used to personalise your account and delivery communications
Delivery address – used to deliver your orders to the correct location
Order history – records of products you have ordered, quantities, and amounts
Payment information – processed securely through Razorpay; we do not store card or UPI details on our servers
Device information – we access your device's phone state (READ_PHONE_STATE) solely to auto-read OTPs sent via SMS for a smoother login experience
How We Use Your Information
To verify your identity and create your account
To process and deliver your orders
To send order status notifications
To provide customer support
To improve our services
Data Storage
Your data is stored securely on Google Firebase (Firestore), hosted on Google Cloud servers. Firebase complies with GDPR and other applicable data protection regulations.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We share data only with:
Firebase (Google) – for secure data storage and authentication
Razorpay – for payment processing only
Our delivery partners – your name, address, and order details to fulfil delivery
Data Retention
We retain your personal data as long as your account is active. You may request deletion of your account and data by contacting us.
Your Rights
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent at any time by deleting your account
Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
Children's Privacy
Our app is not directed at children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Shree Coconut
Email: support@shreecoconut.com