RETURN & EXCHANGE POLICY

1. Return & Exchange Window

  Customers have 3 to 7 days from the date of receiving their tool shipment to inspect the products and raise a return or exchange request if needed.

2. Eligibility for Returns & Exchanges

  Only defective products are eligible for return or exchange.

  Non-defective items, custom-made tools, or items damaged due to improper handling by the customer will not be accepted for return.

 * If you receive a defective product, we will happily replace/exchange it for a working unit after proper inspection.

3. Country-Specific Exceptions

  Please note that standard return and exchange policies do not apply to shipments destined for the following countries. Orders shipped to these regions are final sale and non-returnable/non-exchangeable, except under specific prior management agreements:

    Zambia, Uruguay, Ukraine, Uganda, Taiwan, South Korea, Nicaragua, Mozambique, Malta, Lebanon, Kuwait, Kenya, Israel, Hong Kong, Cyprus, Belarus, Bangladesh, and Bahrain.

5.  Refunds:

 Once we receive and inspect your return, we will notify you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within [e.g., 5-10 business days].

 Note: For any defective product claims, please share clear photos or videos of the issue with our support team within the 3-7 day delivery window to fast-track your exchange request.