Shifo24 operates the Shifo24 Doctor mobile application. This SERVICE is provided by Shifo24 and is intended for use by licensed healthcare professionals.
This page informs you regarding our policies with the collection, use, and disclosure of Personal Information when you use our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
To provide our healthcare platform services, we collect the following types of information:
Through our identity verification process, we automatically retrieve:
Full name
Medical license number and professional credentials
Specialization and qualifications
Email address and phone number
Professional identification information
This information is obtained through secure verification systems and is not manually entered by users.
We automatically collect:
Device information (model, operating system version)
IP address
App usage statistics
Error logs and diagnostic data
Collection and Use of Face Data: Our application utilizes Apple's TrueDepth API to collect facial data solely for the purpose of verifying the identity of licensed healthcare professionals. This process involves capturing facial geometry data to ensure that only authorized doctors can access the platform. This verification process helps maintain the highest standards of professional authentication and regulatory compliance.
Data Handling and Storage: The facial data collected is processed securely and is not shared with any third parties. We store this data on our secure servers, encrypted both at rest and in transit, only for the duration necessary to complete the verification process and comply with healthcare regulations. After verification is complete and the required retention period has passed, the data is securely deleted in accordance with our data retention policy and applicable healthcare privacy laws.
User Consent: Prior to collecting any facial data, we obtain explicit user consent. Healthcare professionals are informed about the purpose of the data collection, how their data will be used and stored, and their rights regarding this data. You may withdraw your consent at any time by contacting our support team, though this may affect your ability to use the Service.
Security Measures: All facial data is processed using industry-standard encryption protocols. Access to this data is strictly limited to authorized personnel for verification purposes only.
We use the collected information for:
Identity Verification: To verify that you are a licensed healthcare professional authorized to access the platform
Service Provision: To provide access to the healthcare professional platform and its features
Communication: To send you important updates, notifications, and service-related information
Compliance: To comply with legal and regulatory requirements in the healthcare industry
Improvement: To analyze and improve our Service, enhance user experience, and develop new features
Security: To prevent fraud, unauthorized access, and ensure platform security
We do not sell your personal information. We may share your information only in the following circumstances:
We may share data with trusted third-party service providers who assist us in:
Cloud hosting and data storage
Analytics and app performance monitoring (Firebase Analytics)
Customer support services
These providers are contractually obligated to protect your data and use it only for the specified purposes.
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
The app uses the following third-party service that may collect information:
Firebase Analytics: For app performance and usage analytics
Link to privacy policy:
We take the security of your personal information seriously and implement commercially reasonable security measures to protect it:
End-to-end encryption for sensitive data
Secure socket layer (SSL) technology for data transmission
Regular security audits and updates
Access controls and authentication mechanisms
Compliance with healthcare data protection standards
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
We retain your personal information for as long as necessary to:
Provide our services to you
Comply with legal, regulatory, and professional obligations
Resolve disputes and enforce our agreements
Facial verification data is retained only for the duration necessary to complete identity verification, after which it is securely deleted unless longer retention is required by law.
Professional credential data is retained for the duration of your active account and in accordance with healthcare record-keeping regulations.
You have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Restriction: Request restriction of processing in certain circumstances
Portability: Request transfer of your data to another service provider
Objection: Object to processing of your personal information
Withdraw Consent: Withdraw consent for facial data collection (may limit service access)
To exercise these rights, please contact us at the email address provided below.
In case of an error in the app, we collect data and information (through third-party products) called Log Data. This Log Data may include:
Device Internet Protocol (IP) address
Device name and model
Operating system version
App configuration and settings
Time and date of service use
Error messages and crash reports
Other diagnostic statistics
Our Service does not use cookies explicitly. However, the app may use third-party code and libraries (such as Firebase Analytics) that use cookies to collect information and improve their services. You have the option to accept or refuse these cookies through your device settings.
Our Service is not intended for anyone under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.
Your information may be transferred to and maintained on servers located outside your country of residence. By using our Service, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.
We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by:
Posting the new Privacy Policy in the app
Sending a notification through the app
Displaying a prominent notice
Changes are effective immediately upon posting. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.
As a healthcare service provider, we comply with applicable healthcare privacy laws and regulations, including but not limited to local healthcare privacy regulations in your jurisdiction and international data protection standards where applicable.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: privacy@shifo24.com
Support: support@shifo24.com
For urgent privacy concerns or to exercise your data rights, please use the subject line "Privacy Request" in your email.
Last Updated: October 24, 2025
By using the Shifo24 Doctor app, you acknowledge that you have read and understood this Privacy Policy.