# Privacy Policy for Shifa Call
**Last Updated: 11/11/2025**
## Introduction
Shifa call (operates the Shifa Call mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
Please read this privacy policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.
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## Information We Collect
### Personal Information
When you register and use Shifa Call, we may collect:
- **Identity Information**: Full name, date of birth, gender
- **Contact Information**: Email address, phone number, physical address
- **Account Credentials**: Username and encrypted password
- **Health Information**: Medical history, appointment records, consultation notes (only with your explicit consent)
- **Profile Photo**: If you choose to upload one
### Location Information
We collect location data to:
- Help you find nearby clinics and healthcare providers
- Provide directions to clinic locations
- Show relevant healthcare services in your area
You can control location permissions through your device settings.
### Device Information
We automatically collect:
- Device type and model
- Operating system version
- Unique device identifiers
- IP address
- App version and usage statistics
- Crash reports and performance data
### Camera and Photo Library
We request access to your camera and photo library to:
- Allow you to take and upload profile photos
- Share medical documents with healthcare providers
- Store prescriptions and medical records
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## How We Use Your Information
We use the collected information to:
1. **Provide Services**: Enable appointment booking, video consultations, and healthcare provider discovery
2. **Improve User Experience**: Personalize your experience and improve app functionality
3. **Communication**: Send appointment reminders, notifications, and service updates
4. **Security**: Verify your identity and prevent fraud
5. **Analytics**: Understand how users interact with our app to make improvements
6. **Legal Compliance**: Comply with applicable laws and regulations
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## Information Sharing and Disclosure
### Healthcare Providers
When you book an appointment or consultation, we share your relevant information with the healthcare provider you've chosen. This includes:
- Your name and contact information
- Appointment details
- Medical information you choose to share
### Service Providers
We may share information with trusted third-party service providers who assist us in:
- Cloud hosting and data storage
- Push notifications
- Analytics and crash reporting
- Payment processing (if applicable)
These providers are contractually obligated to protect your information.
### Legal Requirements
We may disclose your information if required by law or in response to:
- Legal processes or government requests
- Protect our rights, privacy, safety, or property
- Investigate fraud or security issues
### With Your Consent
We may share information with other parties when you give us explicit consent.
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## Data Storage and Security
### Security Measures
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security assessments
- Limited access to personal information
### Data Retention
We retain your information for as long as necessary to:
- Provide you with services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
You can request deletion of your account and associated data at any time.
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## Your Rights and Choices
### Access and Update
You can access and update your personal information through the app's profile settings.
### Location Permissions
You can control location access through your device settings:
- **iOS**: Settings → Privacy & Security → Location Services → Shifa Call
### Camera and Photo Access
You can control these permissions through your device settings:
- **iOS**: Settings → Privacy & Security → Photos/Camera → Shifa Call
### Push Notifications
You can disable notifications through:
- App settings
- Device settings: Settings → Notifications → Shifa Call
### Account Deletion
To delete your account and associated data:
- Contact us at [support email]
- Request deletion through app settings (if available)
We will process your request within [X] days, subject to legal retention requirements.
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## Children's Privacy
Shifa Call is not intended for users under the age of [13/16/18]. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us immediately.
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## International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
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## Third-Party Services
### Firebase (Google)
We use Firebase for:
- Cloud messaging (push notifications)
- Analytics
- Crash reporting
- Remote configuration
Firebase's privacy policy: https://firebase.google.com/support/privacy
### [Other Third-Party Services]
List any other third-party services you integrate with (payment processors, analytics, etc.)
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## Cookies and Similar Technologies
We use technologies like:
- **Local Storage**: To save your preferences and login state
- **Analytics**: To understand app usage patterns
- **Crash Reporting**: To identify and fix issues
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## Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy in the app
- Updating the "Last Updated" date
- Sending you a notification (for significant changes)
Your continued use of the app after changes constitutes acceptance of the updated policy.
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## Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
**Email**: admin@shifacall.com
**Phone**: 01227766441
**Address**: [Your Company Address]
**Email**: admin@shifacall.com
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## Regional Specific Provisions
### For European Union Users (GDPR)
If you are in the EU, you have additional rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
Contact us to exercise these rights.
### For California Users (CCPA)
If you are a California resident, you have rights to:
- Know what personal information is collected
- Know if personal information is sold or shared
- Opt-out of the sale of personal information
- Request deletion of personal information
- Non-discrimination for exercising your rights
### For Middle East Users
[Add specific provisions required by local regulations in your target markets]
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## Medical Disclaimer
Shifa Call is a platform connecting patients with healthcare providers. We are not healthcare providers and do not provide medical advice, diagnosis, or treatment. Always seek the advice of qualified healthcare providers with questions regarding medical conditions.
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## Compliance
We comply with applicable data protection laws including:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Health Insurance Portability and Accountability Act (HIPAA) - if applicable
- [Other relevant local regulations]
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**By using Shifa Call, you acknowledge that you have read and understood this Privacy Policy.**
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## Quick Links
- Terms of Service: [URL]
- Support: [URL]
- Contact Us: [URL]
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