PRIVACY POLICY

Last Updated: September 1, 2026

This Privacy Policy explains how Shieldra VPN: Fast & Secure ("Shieldra VPN", "Shieldra", "we", "our", or "us"), developed by PixelzLab, handles information when you use our Android application and related VPN services.

Your privacy is important to us. Shieldra VPN is designed to provide a secure VPN connection while limiting data processing to what is reasonably necessary to operate, maintain, secure, and improve the service.

By using Shieldra VPN, you acknowledge the practices described in this Privacy Policy.

1. VPN SERVICE

Shieldra VPN uses Android's VpnService API because creating and maintaining a VPN connection is a core function of the application.

When you connect to Shieldra VPN:

• Supported network traffic from your device is routed through a VPN tunnel.

• The VPN tunnel connects your device to the VPN server you select or to a server automatically selected by Shieldra.

• Shieldra uses IKEv2/IPsec technology to protect traffic between your device and the VPN tunnel endpoint.

• Your public-facing IP address may appear as the IP address of the selected VPN server instead of the public IP address assigned by your normal internet connection.

• Split Tunneling may allow selected applications to bypass the VPN according to your settings.

Shieldra VPN does not use Android VpnService to redirect, alter, inject into, or manipulate advertising traffic from other applications for monetization purposes.

2. INFORMATION PROCESSED TO PROVIDE THE VPN SERVICE

To establish, maintain, and troubleshoot a VPN connection, certain technical information may be processed.

This may include:

• Your IP address during connection establishment

• Selected VPN server or location

• VPN connection status

• Connection time and duration

• VPN protocol information

• Network type, such as Wi-Fi or cellular

• Server latency or ping

• Connection errors

• Technical diagnostic information

This information is used only as reasonably necessary to provide and maintain the VPN service, improve connection reliability, protect the service, and troubleshoot technical problems.

3. INTERNET TRAFFIC AND BROWSING ACTIVITY

Shieldra VPN carries supported internet traffic through the VPN tunnel in order to provide the VPN service.

We do not sell your browsing activity to advertisers or data brokers.

Shieldra does not use the content of your VPN traffic for behavioral advertising.

Browsing activity may include information such as:

• Websites you visit

• Content transmitted through websites

• Messages or communications

• Files transferred through the VPN

• Application traffic content

Shieldra is designed to provide VPN connectivity and privacy protection, not to profile users based on their browsing activity.

4. IP ADDRESS

Your IP address is technically required for internet communication and for establishing a connection with a VPN server.

When Shieldra VPN is connected:

• Your device establishes a connection with the selected VPN server.

• The VPN infrastructure may process your source IP address as technically necessary to establish and maintain the connection.

• Supported network traffic is routed through the VPN server.

• Websites and online services generally see the public IP address associated with the VPN server instead of your normal public IP address.

Shieldra does not sell your IP address for advertising purposes.

5. DNS

Shieldra VPN provides DNS configuration options.

Depending on the available application settings, you may use automatic DNS, supported DNS services, or configure a custom DNS server.

When a third-party DNS server is selected, DNS requests may be processed by that DNS provider according to its own privacy practices.

Shieldra does not control the data-processing practices of DNS servers independently selected or configured by the user.

6. SPLIT TUNNELING

Shieldra VPN provides Split Tunneling functionality that allows users to control which supported applications use the VPN connection and which applications connect directly to the internet.

To provide this feature, Shieldra may access information about applications installed on your device where permitted by Android.

This information is used to:

• Display applications available for Split Tunneling

• Apply VPN routing rules selected by the user

Shieldra does not use the list of installed applications for behavioral advertising.

7. KILL SWITCH AND ALWAYS-ON VPN

Shieldra may provide VPN protection features including Kill Switch support.

On supported Android devices, Shieldra may also work with Android system VPN features such as:

• Always-on VPN

• Block connections without VPN

These features are designed to help reduce unintended network exposure when the VPN connection becomes unavailable.

Some Kill Switch functionality may depend on Android system settings and device capabilities.

8. CONNECT ON BOOT

If enabled by the user, Shieldra may attempt to restore or reconnect the VPN after the Android device restarts.

This feature is used only to provide the VPN behavior requested by the user.

9. SPEED TEST

Shieldra may provide a built-in network Speed Test.

The Speed Test may measure:

• Ping

• Jitter

• Download speed

• Upload speed

Network communication with testing infrastructure may be required to perform these measurements.

Speed Test information is used to provide network performance information to the user and improve the VPN experience.

10. WHAT'S MY IP

Shieldra may provide a "What's My IP?" feature.

This feature may display information such as:

• Your current public IP address

• Internet service provider information

• VPN protection status

Network communication may be required to determine your current public IP information.

11. CONNECTION STATISTICS

While Shieldra VPN is active, the application may display technical connection information such as:

• VPN connection state

• Selected server or location

• Session duration

• Ping

• Upload activity

• Download activity

This information is used to provide VPN status and connection statistics within the application and supported widgets.

12. DEVICE AND APPLICATION INFORMATION

Shieldra may process limited technical information necessary to operate, secure, troubleshoot, and improve the application.

This may include:

• Device manufacturer and model

• Android version

• Shieldra application version

• Application language

• Network state

• Crash information

• Performance information

• Technical diagnostic information

This information may be used to:

• Diagnose application crashes

• Troubleshoot VPN connection problems

• Improve application performance

• Improve VPN connection reliability

• Protect against fraud, abuse, and security threats

• Maintain service availability

13. ANALYTICS AND DIAGNOSTICS

Shieldra may process limited application usage, crash, performance, and diagnostic information to understand how the application performs and to identify technical problems.

This may include information such as:

• Application launches

• Application version

• VPN connection success or failure

• General feature interactions

• Crash reports

• Performance information

• Technical diagnostics

Shieldra does not intentionally send the following information for analytics purposes:

• VPN traffic content

• Browsing content

• Passwords

• VPN credentials

• Private encryption keys

14. ADVERTISING

Shieldra VPN may provide a free, advertising-supported version.

Advertising services may process limited device, advertising, application, and network information necessary to:

• Display advertisements

• Measure advertisement performance

• Prevent advertising fraud

• Maintain advertising services

Shieldra does not use the content of your VPN traffic to target advertisements.

Shieldra does not manipulate network traffic belonging to other applications for advertising monetization.

15. PREMIUM SUBSCRIPTIONS AND PURCHASES

Shieldra may offer optional Premium subscriptions or purchases through Google Play.

Payments are processed by Google Play.

PixelzLab does not directly receive your full:

• Credit card number

• Debit card number

• Bank account information

Google Play may provide Shieldra with limited purchase information necessary to determine whether a user has access to Premium features.

This may include:

• Product information

• Purchase status

• Subscription status

• Renewal status

• Expiration status

Payment information is handled by Google according to Google's own privacy practices.

16. ACCOUNTS

Shieldra VPN does not require users to create an account for basic VPN functionality unless account functionality is specifically presented within the application.

If account-based functionality is introduced in the future, this Privacy Policy may be updated to describe how account information is processed.

17. ANDROID PERMISSIONS

Shieldra may request Android permissions required to provide its functionality.

Depending on the Android version and enabled features, these may include permissions related to:

• Internet access

• VPN connectivity

• Network state

• Foreground VPN service

• Notifications

• Device boot events

• Application information required for Split Tunneling

Shieldra uses these permissions only for application functionality associated with the permission.

18. HOW WE USE INFORMATION

Information processed by Shieldra may be used to:

• Establish and maintain VPN connections

• Route traffic through selected VPN servers

• Recommend or select VPN servers

• Provide Split Tunneling

• Provide DNS functionality

• Display VPN connection information

• Perform network Speed Tests

• Display public IP information

• Restore VPN connectivity when requested

• Diagnose technical problems

• Prevent fraud and abuse

• Protect the security of the service

• Improve application performance and reliability

• Process Premium entitlements

• Provide customer support

• Display advertisements in the free version

• Comply with applicable legal obligations

We do not use VPN traffic content for behavioral advertising.

19. SHARING OF INFORMATION

Shieldra may use service providers where reasonably necessary to operate the application and VPN service.

These may include providers supporting:

• VPN server infrastructure

• Cloud infrastructure

• Application diagnostics

• Crash reporting

• Advertising

• Google Play payments and subscriptions

• Network performance testing

Service providers may process limited information only as necessary to provide their respective services and according to their own privacy obligations.

We may also disclose information where reasonably necessary to:

• Comply with applicable law

• Respond to valid legal processes

• Protect the security of Shieldra

• Prevent fraud or abuse

• Protect the rights and safety of users or others

20. SALE OF DATA

Shieldra does not sell users' browsing activity.

Shieldra does not provide VPN traffic content to advertisers for behavioral advertising.

21. DATA RETENTION

Shieldra retains information only for as long as reasonably necessary for the purposes for which it is processed.

Retention may be necessary for purposes such as:

• Operating the VPN service

• Technical diagnostics

• Security

• Fraud prevention

• Application reliability

• Subscription management

• Legal compliance

Information that is no longer reasonably required for these purposes may be deleted or anonymized where appropriate.

22. DATA SECURITY

We use reasonable technical and organizational safeguards designed to protect information processed by Shieldra.

Security measures may include:

• Encrypted VPN connections

• TLS-protected backend communication

• Access controls

• Restricted infrastructure access

• Secure credential handling

• Security monitoring

• Secure software-development practices

VPN traffic between your Android device and the VPN tunnel endpoint is encrypted while the VPN connection is active.

However, no internet-based service or security system can guarantee absolute security.

23. CHILDREN'S PRIVACY

Shieldra VPN is not intended to knowingly collect personal information from children in violation of applicable law.

If we become aware that personal information from a child has been collected without appropriate authorization, we will take reasonable steps to delete it.

24. INTERNATIONAL DATA PROCESSING

VPN servers and technical infrastructure may operate in multiple countries.

As a result, technical information necessary to provide Shieldra may be processed outside the country in which you reside.

Where required by applicable law, appropriate safeguards will be used for international processing of personal information.

25. USER CONTROLS

Depending on the version of Shieldra and enabled features, users may be able to:

• Connect or disconnect the VPN

• Select VPN servers

• Configure Split Tunneling

• Configure DNS

• Enable or disable Connect on Boot

• Manage notification settings

• Configure Android Always-on VPN settings

• Manage Premium subscriptions through Google Play

• Manage privacy or advertising choices where available

26. DATA ACCESS OR DELETION REQUESTS

If you have a privacy question or want to request access to or deletion of applicable personal information associated with Shieldra, contact us at:

admin@pixelz-lab.com

We may need to verify a request before processing it in order to protect users against unauthorized access or deletion.

Certain information may be retained where reasonably necessary for:

• Legal obligations

• Security

• Fraud prevention

• Accounting

• Dispute resolution

27. THIRD-PARTY SERVICES

Shieldra may rely on third-party services necessary to operate certain application features, including:

• Android and Google Play platform services

• Google Play billing

• VPN infrastructure

• Cloud infrastructure

• Advertising services

• Application diagnostics

• Crash reporting

• Network testing services

These third-party services operate according to their respective privacy policies and terms.

Shieldra is not responsible for privacy practices of services independently selected by users, such as custom DNS providers.

28. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to Shieldra, legal requirements, or privacy practices.

When changes are made, we will update the "Last Updated" date at the top of this Privacy Policy.

Where appropriate, additional notice may be provided through the application or website.

We encourage users to review this Privacy Policy periodically.

29. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or Shieldra's privacy practices, contact us:

Developer:

PixelzLab

Application:

Shieldra VPN: Fast & Secure

Website:

https://pixelz-lab.com

Email:

admin@pixelz-lab.com

30. VPN SERVICE DISCLOSURE

Shieldra VPN uses Android's VpnService API because creating and maintaining a VPN connection is a core function of the application.

VpnService allows Shieldra to create a device-level VPN tunnel and route supported network traffic through the selected VPN server.

Traffic transmitted through the VPN tunnel is encrypted between the user's device and the VPN tunnel endpoint.

Shieldra does not use Android VpnService to manipulate advertising traffic from other applications for monetization purposes.

For information about how Shieldra processes information while providing the VPN service, please review this Privacy Policy.