Skilled sales and operations director providing organizational and business development leadership across a variety of industries. Extensive knowledge in all aspects of driving revenue including strategic planning, team leadership and development, partnership creation, marketing initiatives, and ROI. Consistently exceeds expectations by building valuable relationships and works well with people at all levels of an organization including stakeholders, executive management, team members, and customers.
International Sales, Sales Support, Salesforce CRM Key User, Affinity CRM, Agile/Lean Methodology for service creation, Digital Champion, RingCentral, Neighborly applicant database, Go-To-Webinar/Go-To-Meeting, CreditSoft, CounselorMaxx
Cloud: Google Drive/Google Docs/Sheets/Slides, Microsoft 365
Collaboration: Microsoft Teams, Yammer, Sway, Delve
ERP: SAP
B2B/B2C sales & marketing campaigns
Forecasting & strategy development
Account management & recovery
Consultative & relationship-based sales
Competitor analysis & ROI
Project development & strategic planning
Cross-functional team leadership
Customer relationship management & recovery
Salesforce key user
Agile/Lean methodology for service creation
Excellent written & verbal communication
Customer Relationship Recovery
Lead and develop a cross-functional team of 12
Manage $1m USD P&L and resource allocation for federally funded ERA program
Devise and implement strategics plans for maintaining year over year profitability with 98.7% success rate
Recruit, hire, train and develop competent personnel
Liaise with department heads to ensure company-wide operational compliance
Maintain existing relationships with numerous key partners and develop new partnerships
Collaboratively create marketing campaigns and content for two business units, increasing revenue by 23%
Planned and forecasted, year over year, customer spend for resource requirements with 92% accuracy
Negotiated new contracts, eliminating 60% wasted work, increasing order intake by 32% and decreased cost by 15%
Successfully led an 8-person team and implemented an agile utilization project of a B2B system between diverse business lines and countries within Wartsila
Provided the successful integration of multiple acquisitions into Wartsila global systems and procedures using agile framework
Managed, reported on, and forecasted timelines, resource allocation, budgets, and deliverables for multiple customer projects spanning countries
Collaboratively produced and implemented way of working with a pioneer LNG customer in the Americas region, including the development of warehousing and logistics for internally held parts
Led and developed a 5-person team from project initiation through delivery of marketable new product for the global marine industry allowing for sustainable ocean ecosystems
Routinely commended by customers for after sales across five time zones for customer service attitude and attention to detail, resulting in increase of return sales by 27% year over year
Supported the sales and project teams by preparing budgets, schedules, scopes and timelines, coordinating international and local logistics, arranging international and local travel and providing the point of contact for stakeholders
Worked directly with senior team to achieve 12% annual sales increase
Organized management of all trade show coordination and customer meetings, resulting in 3% annual increase in revenue from trade shows
Prepared budgets and resource allocation for projects; achieving 100% on-time or better completion and average 7% under-budget over a two year period
Achieved a hit-rate average of 67% and successfully recaptured 23 customers
Worked to support sales team in all sales related activities, creating presentations, preparing cost estimates and sales materials supporting an increase of 3% sales margin, worked with engineers and procurement to refit New Orleans Superdome post Hurricane Katrina.
Master of Arts, History and Philosophy, University of West Florida
Bachelor of Arts, Interdisciplinary Humanities, University of West Florida