This Privacy Policy describes how Shahan CRM ("we," "our," or "us") collects, uses, and protects your personal information when you use our Customer Relationship Management (CRM) application, designed to manage client interactions, sales pipelines, and business operations for Shahan Company. By using the application, you agree to the practices described in this policy.
We may collect the following personal information:
Identity Data: First and last name, job title, and company affiliation.
Contact Data: Email address, phone number, and physical business address.
Account Credentials: Username, password, and authentication tokens.
Client & Lead Data: Information related to your customers, including interaction history, notes, and contract details.
Technical Data: Device information, IP address, and application usage logs.
Voluntary Data: Any additional information you or your team provide through support tickets or custom fields.
Your data is used exclusively to facilitate business operations and improve the CRM experience:
Service Delivery: To provide and maintain the Shahan CRM platform.
Lead & Client Management: To track sales progress, manage customer relationships, and organize project data.
Communications: To send system notifications, updates, and response to support inquiries.
Analytics: To monitor application performance, identify bugs, and optimize user workflows.
Security: To prevent unauthorized access and ensure the integrity of your business data.
Compliance: To fulfill any applicable legal or regulatory obligations.
We maintain a strict policy against selling or trading your data. Disclosure occurs only under these circumstances:
Service Providers: With trusted third-party vendors (e.g., cloud hosting or email services) who operate under strict confidentiality agreements.
Legal Necessity: To comply with a subpoena, court order, or valid governmental request.
Protection: To protect the rights, safety, or property of Shahan Company or our users.
We employ robust, industry-standard security protocols to safeguard your CRM data:
Encryption: Data is encrypted both in transit (SSL/TLS) and at rest.
Access Control: Role-based access ensures that only authorized personnel can view sensitive client information.
Monitoring: Regular security audits and infrastructure monitoring to detect and prevent threats.
You and your authorized team members have the right to:
Access & Export: View and download the personal data stored within the CRM.
Rectification: Correct any inaccurate or incomplete information.
Erasure: Request the permanent deletion of specific records or entire accounts.
Object/Restrict: Limit how your data is processed for specific business functions.
To request the deletion of your account or specific personal data, please email info@shahancompany.com with the subject line "CRM Data Deletion Request." We will process your request within 30 days, subject to any legal data retention requirements.
We may update this policy to reflect changes in our CRM features or regional privacy laws. Updates will be signaled by a revised "Effective Date" below, and significant changes will be communicated via in-app notifications.
If you have questions regarding this policy or Shahan CRM data practices, please contact us:
Email: info@shahancompany.com
Effective Date: May 7, 2026