Privacy Policy – Shaadi Hub
Privacy Policy – Shaadi Hub
Effective Date: 28 September 2026
App Name: Shaadi Hub
Website: bridalmakeup.info
Developer/Company: Growthsky / Ebizpro
Contact Email: info@bridalmakeup.info
This Privacy Policy explains how Shaadi Hub (“Shaadi Hub”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects information when you use the Shaadi Hub mobile application and related services.
This policy is designed for the current Shaadi Hub service marketplace, where customers can discover service professionals, create service requests, receive quotes, compare professionals, and book services.
Google Play requires the privacy policy to accurately disclose the app's collection, use, sharing, security, retention, and deletion practices, and the policy should be publicly accessible and also available within the app.
1. Information We Collect
A. Account Information
When you create or use a Shaadi Hub account, we may collect:
Name
Mobile phone number
Email address, if provided
Account type, such as Customer or Service Professional
Account and profile information
Login/authentication information
If phone-based OTP authentication is used, your mobile number may be used to verify your account.
B. Location Information
Shaadi Hub may request access to your device's location to help you find relevant services near you.
Depending on the feature you use, we may collect:
Current location
Latitude and longitude
Approximate location
Selected service location
Saved locations
Address
City
State
Postal/PIN code
Landmark or other address information
You may also manually enter or select a service location instead of using your current location.
How we use location information:
Detect your current location
Show relevant services in your area
Help you select a service location
Save locations such as Home or Work
Process service requests
Help service professionals respond to relevant requests
Shaadi Hub does not need to continuously track your location simply because location access has been granted. Location access should be limited to the functionality for which it is required.
Google Play treats location information as sensitive user data and requires appropriate disclosure and consent when applicable.
2. Service Request Information
When you create a service request, we may collect:
Selected category
Selected service
Service date
Service time
Service location
Budget range
Requirements or description
Additional instructions
Request status
Quotes received
Booking information
For example, you may request Bridal Makeup for a particular date, time, location, and budget.
3. Service Professional Information
If you register as a service professional, we may collect:
Name
Mobile number
Email address
Business/professional name
Services offered
Service categories
Profile information
Biography
Portfolio information
Service area
Verification information
Ratings and reviews
Quote information
Booking information
Additional information may be collected where required to operate or verify the professional marketplace.
4. How We Use Your Information
We may use information collected through Shaadi Hub to:
Create and manage your account.
Verify your identity or phone number.
Provide marketplace services.
Identify relevant service professionals.
Process service requests.
Send service requests to relevant professionals.
Allow professionals to submit quotes.
Display quotes and relevant professional information to customers.
Facilitate bookings.
Send booking and service notifications.
Provide customer support.
Improve application functionality.
Detect fraud, misuse, spam, or unauthorized activity.
Maintain security.
Troubleshoot technical problems.
Comply with applicable legal obligations.
We will not use personal information for purposes incompatible with the purposes disclosed to you without an appropriate legal basis or additional notice where required.
5. Sharing Information With Service Professionals
Shaadi Hub is a marketplace connecting customers and service professionals.
When you submit a service request, relevant information may be shared with eligible professionals so that they can determine whether they are interested in providing the requested service and submit a quote.
Information shared may include information necessary to respond to the request, such as:
Service category
Requested service
Date and time
General service area
Budget, where provided
Service requirements
Other information necessary to prepare a quote
We aim to limit disclosure of sensitive or exact location information to what is necessary for the particular stage of the booking process.
6. WhatsApp and Other Notifications
Shaadi Hub may use notification services, including push notifications and business messaging services, to communicate service requests, quotes, bookings, and other relevant information.
Where WhatsApp or another third-party messaging service is used, information necessary to deliver the communication may be processed by that service provider.
Third-party services may have their own privacy policies and terms.
7. Location Permission
Shaadi Hub may request location permission when you use features that require location information.
For example:
“Shaadi Hub uses your location to help find relevant service professionals near you and to help you select a service location.”
You can control location permissions through your device settings. However, disabling location access may prevent certain location-based features from functioning.
Google Play requires appropriate in-app disclosure before requesting certain sensitive permissions where the data use may not be reasonably expected by the user.
8. Device and Technical Information
We may automatically receive limited technical information when you use the application, such as:
Device type
Operating system
App version
IP address
Network information
Error and crash information
Diagnostic information
General device identifiers where permitted and necessary
This information may be used for security, troubleshooting, analytics, and improving application performance.
We do not intentionally collect unnecessary device information.
9. Cookies and Similar Technologies
Our website or online services may use cookies, local storage, or similar technologies to:
Maintain sessions
Remember preferences
Improve website performance
Understand service usage
Maintain security
You may be able to control cookies through your browser settings.
10. Third-Party Service Providers
Shaadi Hub may use trusted third-party service providers to operate parts of the platform, such as:
Cloud hosting
Database infrastructure
OTP/authentication services
Maps and geocoding
Push notifications
Business messaging
Error monitoring
Analytics
Customer support
Such providers may process information on our behalf where necessary to provide their services.
We expect third-party services integrated into Shaadi Hub to comply with applicable privacy and security requirements. Google Play also requires developers to ensure that third-party SDKs comply with applicable User Data requirements.
11. Data Security
We take reasonable technical and organizational measures to protect personal information against:
Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction
These measures may include access controls, authentication, secure server infrastructure, encrypted communications where appropriate, and restricted access to personal information.
However, no internet-based system can be guaranteed to be completely secure.
12. Data Retention
We retain personal information only for as long as reasonably necessary for:
Providing Shaadi Hub services
Maintaining accounts
Completing bookings
Resolving disputes
Maintaining business and transaction records
Preventing fraud and misuse
Meeting legal and regulatory requirements
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.
13. Account Deletion
If you have created a Shaadi Hub account, you may request deletion of your account and associated personal information through the account deletion functionality provided in the app or by contacting us at:
[privacy@yourdomain.com]
When a valid deletion request is received, we will process the request and delete or anonymize personal information that we are not required to retain.
Certain information may need to be retained where required by law, for legitimate security purposes, dispute resolution, fraud prevention, or other legally permitted purposes.
Google Play requires apps that allow account creation to provide users with a way to request account deletion and associated data deletion.
Important: If your current Shaadi Hub app allows account creation but does not yet have an account-deletion option, you should implement this before submitting the production version to Google Play.
14. Children's Privacy
Shaadi Hub is not intended to be directed primarily toward children.
We do not knowingly request or collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can investigate and take appropriate action.
15. Payments
Shaadi Hub's current service marketplace model does not require customers to make an advance payment through the platform for the service itself.
Where payment-related features are introduced in the future, this Privacy Policy may be updated to describe the information collected and the payment providers involved.
16. Reviews and Public Information
If you submit ratings, reviews, professional profiles, portfolio information, or other content intended to be displayed to other users, some of that information may be visible to other Shaadi Hub users.
Please avoid submitting unnecessary personal or sensitive information in public reviews, descriptions, portfolio content, or other publicly visible areas.
17. Your Privacy Rights
Depending on applicable law, you may have rights concerning your personal information, which may include:
Requesting access to your information
Requesting correction of inaccurate information
Requesting deletion
Withdrawing consent where applicable
Requesting information about how your data is processed
Raising a privacy-related complaint
The Digital Personal Data Protection Act, 2023 establishes requirements around notice and consent for processing personal data in India.
To exercise applicable rights, contact:
Email: privacy@bridalmakeup.info
18. Changes to This Privacy Policy
We may update this Privacy Policy when:
New features are introduced
Our data practices change
Legal or regulatory requirements change
Security or operational practices change
The updated version will be made available through the Shaadi Hub website or application.
The Effective Date at the beginning of this policy will indicate when the policy was last updated.
19. Contact Us
For privacy-related questions, requests, or complaints:
Shaadi Hub
Developer/Company: Ebizpro
Address: 26, alimuddin street
Email: info@bridalmakeup.info
Phone: 9163718952
Website: bridalmakeup.info