Effective Date: June 2026
Welcome to Seyara ("we," "our," or "us"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you use the Seyara mobile application.
By using the Seyara application, you agree to the practices described in this Privacy Policy.
Seyara is an on-demand car wash platform operating in Australia. Through the application, customers can book professional car wash services at their preferred location and time, while nearby authorized contractors (vendors) can accept and complete these service requests.
When creating an account, we may collect:
First Name
Last Name
Email Address
Australian Phone Number
Profile information provided by the user
We use this information to create and manage your account and provide our services.
To ensure account security, users must register using a valid Australian phone number.
We send a One-Time Password (OTP) or verification code via SMS to verify ownership of the phone number before account creation.
When creating a service request, we collect your location information to:
Identify where the service is required
Display the service request to contractors operating in the relevant area
Help contractors navigate to your selected location
Improve the overall service experience
Your location is only used for providing the requested services.
The application may request permission to:
Access your device gallery
Access your device camera
This allows you to:
Upload existing photos of your vehicle
Capture new photos during the booking process
These images help contractors better understand the requested service before arriving.
When placing a booking, we collect information including:
Selected service
Preferred date and time slot
Vehicle information (if provided)
Service location
Additional notes or instructions
This information is necessary to process and complete your booking.
Payments are securely processed through Stripe.
When making a payment:
Your payment card details are handled by Stripe.
Seyara does not store your complete debit or credit card information on its servers.
Payment information is processed in accordance with Stripe's security and privacy standards.
Funds are collected through Stripe to facilitate payment for booked services.
We use your information to:
Create and manage your account
Verify your identity
Process bookings
Process payments
Connect you with nearby contractors
Provide customer support
Generate invoices
Improve our services
Prevent fraud and misuse
Comply with legal obligations
After completion of a service, customers may rate and review the contractor.
These ratings help maintain service quality and assist other users and our platform in evaluating contractor performance.
Upon successful completion of a service, the application may generate an invoice or receipt for your records.
Invoice information may include booking details, payment amount, service information, and transaction details.
We may share limited information with contractors only as necessary to complete your requested service, including:
Your selected location
Booking details
Uploaded vehicle photos (if applicable)
Scheduled service time
We do not sell your personal information to third parties.
We may also share information when required by law or to protect our legal rights.
We implement reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain your information only for as long as necessary to:
Provide our services
Maintain business records
Resolve disputes
Meet legal and regulatory requirements
After this period, information may be deleted or anonymized where appropriate.
The Seyara application provides users with the ability to delete their account.
When you choose to delete your account:
Your profile will be removed from the platform.
Personal information associated with your account will be deleted or retained only where legally required.
If you wish to use Seyara again in the future, you will need to create a new account.
Certain transaction records may be retained where required by applicable laws or financial regulations.
Seyara is not intended for use by individuals under the age required by applicable law. We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take appropriate steps to remove it.
Our application may utilize third-party services, including but not limited to:
Stripe (payment processing)
SMS verification providers
Cloud storage and hosting services
These providers operate under their own privacy policies and security practices.
Depending on applicable Australian privacy laws, you may have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your information where permitted
Withdraw consent where applicable
Contact us regarding privacy concerns
We may update this Privacy Policy from time to time.
Any updates will become effective upon publication within the application or on our official website. Continued use of the application constitutes acceptance of the updated policy.
If you have any questions regarding this Privacy Policy or our data practices, please contact us:
Seyara Support
Email: support@seyara.app
Australia