Last Updated: February 10, 2026
Welcome to Seva24 ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services for booking home renovation and maintenance services in Cambodia.
By using Seva24, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
Account Information: Name, phone number, email address
Profile Information: Profile photo, service preferences, booking history
Location Information: Service address, delivery locations for accurate service provider matching
Payment Information: Payment methods, transaction history (payment card details are processed securely through third-party payment processors and are not stored on our servers)
Communication Data: Messages exchanged with service providers, customer support inquiries
Device Information: Device type, operating system, unique device identifiers
Usage Data: App features used, pages viewed, time spent on the app
Location Data: GPS location (when you grant permission) to show nearby service providers and optimize service delivery
Log Data: IP address, app crashes, system activity
Social Media: If you choose to link your social media accounts, we may receive basic profile information
Service Providers: Information from vendors and technicians you book through our platform
Payment Processors: Transaction confirmations and payment status from ABA Bank and other payment partners
We use the collected information for the following purposes:
Service Delivery: To connect you with service providers, process bookings, manage appointments, and facilitate service completion
Payment Processing: To process payments, generate invoices, and manage refunds
Communication: To send booking confirmations, service updates, notifications, and respond to your inquiries
Personalization: To recommend relevant services, customize your experience, and remember your preferences
Service Improvement: To analyze usage patterns, improve app functionality, and develop new features
Safety and Security: To verify identities, prevent fraud, and ensure platform safety
Marketing: To send promotional offers, special deals, and service updates (you can opt-out anytime)
Legal Compliance: To comply with applicable laws, regulations, and legal processes
We share necessary information with service providers and technicians to fulfill your booking requests, including your name, contact information, service address, and service requirements.
We may share information with trusted third-party companies that help us operate our business:
Payment Processors: ABA Bank and other payment partners to process transactions
Cloud Storage: Firebase and Google Cloud for secure data storage
Analytics Services: Google Analytics and similar tools to understand app usage
Communication Services: SMS and push notification providers
Customer Support: Tools to help us respond to your inquiries
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of others.
We may share your information with other parties when you give us explicit consent to do so.
We implement appropriate technical and organizational security measures to protect your personal information:
Encryption of data in transit and at rest
Secure authentication protocols including phone OTP verification
Regular security assessments and updates
Access controls limiting who can view your information
Secure payment processing through PCI-DSS compliant payment partners
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
You can access and update your personal information through your account settings in the app.
You can request deletion of your account and personal data by contacting us. Some information may be retained for legal or legitimate business purposes.
You can opt-out of promotional communications by using the unsubscribe link in emails or adjusting notification settings in the app.
You can disable location services through your device settings, though this may limit some app functionality.
You can manage cookie preferences through your browser or device settings.
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
Active account information: Retained while your account is active
Booking and transaction records: Retained for 7 years for accounting and legal purposes
Communications: Retained for customer service and dispute resolution purposes
Deleted account data: Anonymized or deleted within 90 days, except where retention is required by law
Seva24 is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.
Your information may be transferred to and processed in countries other than Cambodia, including countries that may have different data protection laws. We ensure appropriate safeguards are in place to protect your information.
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
Posting the new policy in the app
Updating the "Last Updated" date
Sending you a notification through the app or email
Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Seva24
Email: support@seva24.com
Phone: +855 11999504
Address: Toul Kouk, Phnom Penh, Cambodia
This Privacy Policy is governed by the laws of the Kingdom of Cambodia. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Cambodia.
By using Seva24, you consent to our Privacy Policy and agree to its terms.