If you would like to give a person permission to access a folder in your Office 365 account it involves giving permission in two places. First, you need to give the person permission to access your Office 365 e-mail account Mailbox (e.g., Mailbox - Doe, Jane) then you need to give the person permission to access each Folder/Subfolder you want to share. The process for sharing your Mailbox and your Individual folders is the same.

If you use Outlook to view your UW Exchange email, you can share email folders with other UW employees. Creating a shared folder will give the individual(s) you specify access to the emails, contacts, tasks, or notes contained in that folder. You may remove access to a shared folder at any time.


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Sharing folders is preferable to forwarding in that it 1) doesn't change the metadata (Date, Sender, Recipients, etc.) of the email, and 2) it doesn't add to your account usage. Your office might find shared folders to be useful in any of the following circumstances:

On this page you will find instructions for granting and removing access to shared folders. Please note that the screenshots provided in these instructions reference only the desktop application of Outlook. Once set, the policies will still work if you are using Outlook 365 online.

When sharing folders in Outlook, remember that folder permissions are very explicit. The steps vary depending on whether you are the one granting (User1) or receiving (User2) access.

Note: If the email account belongs to a UW shared netid, you may need to contact UW-IT about managing group permissions to the shared netid account before following the instructions below.

If the folder(s) you wish to share are not top-level folders (i.e. they are themselves subfolders), and you do not intend to grant User2 access to the contents of these parent folders, you must still grant User2 limited permissions to find that you are sharing a subfolder(s).

Thus far, we have only made the names of your email and any parent folders visible to User2. This step will give User2 access to view and add/delete emails from the specified folder(s) you wish to share. (These instructions are similar to those from Steps 1 & 2 but differ greatly towards the end.)

As a best practice, we strongly recommend drafting an email to User2 (and cc yourself) outlining the folders and the permissions you've granted them along with a link to the instructions in the next section of this webpage. Once you've sent that email, save a copy for yourself so you can refer to it later as a reminder of which folders you've shared and with whom.

Note: Please be aware that any new subfolders you create will inherit the existing permissions of their parent folder by default. New top-level folders will have their names (but not contents) visible to User2. New subfolders under a shared folder will have the same permissions as the shared folder. You can change those permissions manually by following the same procedure outlined in Step 3 above.

Assuming you were given sufficient permissions (i.e. Contributor or Publishing Editor, not Reviewer), you can now simply drag-and-drop emails from your Inbox or personal folders into the shared folder.

And assuming you were given sufficient permissions (i.e. Reviewer or Publishing Editor, not Contributor), you can now simply drag-and-drop emails from the shared folder into your Inbox or personal folders.

The process for removing shared folders is nearly the same as adding them. First, User1 must revisit and revoke the privileges granted for each folder location. Then User2 must change the settings of their email account to remove shared access from User1.

On the Advanced tab of the new window, click to highlight the name of the UW employee that granted you shared access, then click Remove. Their name should no longer appear on the list.

A shared mailbox makes it easy for a group of people to monitor and send email from a public email alias like info@contoso.com. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared address, not from the individual user. In classic Outlook, you can also use the shared mailbox as a shared team calendar.

Any member of the shared mailbox can create, view, and manage appointments on the calendar, just like they would their personal appointments. Everyone who is a member of shared mailbox can see their changes to the shared calendar.

After your admin has added you as a member of shared mailbox, close and then restart Outlook. The shared contact list associated with the shared mailbox is automatically added to your My Contacts list.

In the folder pane on the left, locate the Shared with me folder. Click it to expand it. Your shared mailbox is a subfolder under Shared with me. When you select the name of the shared mailbox there, it will expand to show the standard email folders, such as Inbox, Drafts, and Sent Items.

You can add a public folder to your Favorites folders. Then in Outlook Web App, you can perform certain functions within those same public folders, such as create, update or delete items. These actions can be done in Calendar, Contact, Mail and Post public folders.

Store each discussion topic in its own subfolder. As needed, set permissions for each subfolder (you may want to restrict access to folders that contain confidential or sensitive information). A topic can have its own moderator to control whether an item is posted, and to delete posts that don't meet organizational standards or violate policy.

You must have Editor, Publishing Editor, or Owner permission to add forms to a private shared folder or to a public folder. If the folder is a public folder, and you have Owner permission, you can limit the forms that are available to other people who use the folder.

"Thank you for your submission. Please note that submissions to some folders or discussion groups are reviewed to determine whether they should be made publicly available. In these cases, there will be a delay before approved submissions can be viewed by others."

If you have a Microsoft Exchange account, you can share folders in that account with other people on the same Exchange server. You can share calendars, or folders that contain mail, contacts, tasks, or notes.

When you share a folder, users who view those folders could view your private contacts, events, or email messages by using other software applications. To help protect your privacy, put private items in a separate, non-shared folder.

When you delegate or share an address book, calendar, or mail folder, delegates or users who share those folders could view your private contacts, events, or e-mail messages by using other software applications. To help protect your privacy, put private items in a separate, non-shared address book, calendar, or mail folder.

Important: This KB article doesn't cover working with Public folders, only personal shared folders. Please, refer to the following KB article for the instructions on the Public Folders management.

To open shared Calendar/Contacts/Journal/Notes/Tasks folder switch to the appropriate section > click Folder on the top ribbon > click Open Shared Calendar/Contacts/Journal/Notes/Tasks.


Resolution: a user who shared this folder needs to grant you Folder Visible permission on all parent folders. Refer to this article for step by step instructions.


If your organization uses a hybrid Exchange environment, you should use the on-premises Exchange admin center to create and manage shared mailboxes. See Create shared mailboxes in the Exchange admin center

If you're not sure if you should create a shared mailbox or a Microsoft 365 group for Outlook, see Compare groups for some guidance. It's not possible to migrate a shared mailbox to a Microsoft 365 group.

Create shared mailboxes so a group of people can monitor and send email from a common email addresses, like info@contoso.com. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared mailbox, not from the individual user.

Shared mailboxes include a shared calendar. Your team can use the shared calendar as a place for everyone to enter their appointments. For example, if you have 3 people who do customer visits, all can use the shared calendar to enter the customer visit information.

Under Next steps, select Add members to this mailbox. Members are the people who will be able to view the incoming mail to this shared mailbox, and the outgoing replies.

Full Access: The Full Access permission lets a user open the shared mailbox and act as the owner of that mailbox. After accessing the shared mailbox, a user can create calendar items, read, view, delete, and change email messages, and create tasks and calendar contacts. However, a user with Full Access permission can't send email from the shared mailbox unless they also have Send As or Send on Behalf permission.

Send As: The Send As permission lets a user impersonate the shared mailbox when sending mail. For example, if Katerina logs into the shared mailbox Marketing Department and sends an email, it will look like the Marketing Department sent the email.

Send on Behalf: The Send on Behalf permission lets a user send email on behalf of the shared mailbox. For example, if John logs into the shared mailbox Reception Building 32 and sends an email, it will look like the mail was sent by "John on behalf of Reception Building 32". You can't use the EAC to grant Send on Behalf permissions, you must use the Set-Mailbox cmdlet with the GrantSendonBehalf parameter. 006ab0faaa

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