Article 1: Recognition of Agreement and Legal Validity
Any access or transaction through the Sesan application is considered a legal expression of consent to all provisions of this electronic contract.
Users are obligated to comply with all specified conditions.
Legal liability cannot be disclaimed in the event of any violations.
Continued use of the application constitutes agreement to any subsequent modifications.
Article 2: Financial Transaction Protection Mechanism
To ensure fund security and prevent fraud risks, the Sesan application requires customers to transact exclusively through the "Shopping Cart" and the application's centralized payment system.
Security Guarantee: Transaction funds will be held in a high-security technology system.
Right to File a Claim: Customers have the right to request a funds freeze within 04 days if the goods differ from the declared specifications.
Disclaimer of Liability: Sesan is not responsible for any losses or disputes arising from out-of-system transactions.
Article 3: Service Fee Policy and Payment Terms
Standard Service Fee: The system will deduct a 7% management service fee from the total transaction value for cart purchases.
Fee Exemption (0%): For high-value goods (tractors, drones, etc.), sellers can use the "Close Cart" function to avoid the 7% fee deduction.
Ordering: If the cart button is "Gray", it means the seller has disabled in-system purchasing. Please click the "Chat" button to contact and purchase directly.
Pending Status: For in-system purchases, funds will be kept in a pending status for strictly 05 days.
Fund Approval: If there are no disputes within the first 04 days, funds will be transferred to the seller's wallet on day 06.
Refunds: In case of cancellation, funds will be refunded after administrative fee deductions.
Article 4: Seller Responsibilities and Legal Sanctions
Obligations: Sellers must ensure the accuracy of product information and quality in accordance with declared standards.
Sanctions: Providing false information or forged evidence constitutes a serious offense.
Sesan reserves the right to permanently close accounts and take legal action under the Civil Code and Penal Code in force of the Kingdom of Cambodia.
Article 5: Data Privacy and Dispute Resolution Mechanism
Data Protection: Personal information is kept confidential in accordance with personal data protection laws.
Dispute Resolution Mechanism: For any disputes arising within the system, the decision of the Sesan administration serves as the primary and mandatory resolution mechanism.
In cases where resolution cannot be reached, disputes shall be submitted for resolution in accordance with the applicable laws of the Kingdom of Cambodia.
Article 6: Logistics and Transportation Risks
Packaging: Sellers are obligated to properly pack items according to technical standards. Damage caused by improper packaging is entirely the seller's burden.
Evidence of Delivery: Couriers must take photographs as evidence upon delivering goods to customers to prevent refusal claims.
Risk: The risk of loss or damage to goods during transit is the responsibility of the transport party unless there is contrary evidence.
Article 7: Information Control and Market Pricing
Price Control: The Sesan application reserves the right to request price adjustments if inflation or price gouging above actual market value is detected.
Product Removal: The administration has the right to remove or block any illegal products without prior notice.
False Information: Products posted with incorrect information will be removed immediately, and the owners may face sanctions.
Article 8: Account Freezing Measures and Fines
Freezing Measure: In the event of unresolved dispute claims, the administration has the right to temporarily freeze funds in the seller's wallet.
Financial Sanctions: Attempting fraud 03 times or more will result in fines or permanent removal from the platform.
Court Action: In cases of severe disputes, Sesan reserves the right to take legal action in court to seek damages under the law.
Article 9: Intellectual Property Protection and Platform Identity
Image Rights: Sellers must only use images that are their legal property. Using others' images without permission constitutes an intellectual property violation.
Trademark Protection: The use of the name or identifier "Sesan" for commercial gain or to mislead the public is strictly prohibited.
Article 10: Force Majeure
Sesan is exempt from liability for failure to perform obligations caused by events beyond control, such as:
Natural disasters (storms, floods, fires)
Armed conflicts or rebellions
General power outages or institutional telecommunications network failures
Cyberattacks
Severe epidemics or national sanitary crises
In such events, Sesan will notify users and strive to restore services as quickly as possible.
Article 11: Anti-Money Laundering and Illegal Activities
Crime Prevention: The use of in-app wallets for money laundering, terrorist financing, or any illegal activities is strictly prohibited.
Reporting: Suspended suspicious accounts will be reported immediately, and information will be handed over to competent authorities.
Legal Cooperation: Sesan will provide full information to authorities in the event of official investigations.
Article 12: Right to Amend and Validity of Regulations
Amendments: The Sesan application reserves the right to modify or supplement the terms of this condition as necessary, with notifications sent via notification or email.
Continued Consent: Continued use of the application after modifications constitutes unconditional agreement to the new amendments.
Validity: If any provision is determined to be invalid, the remaining provisions shall remain in full force and effect.
Article 13: Digital and Evidentiary Proof
Digital Evidence: Product images, unboxing videos, chat history, and transaction history are recognized as legal evidentiary proof in resolving disputes.
Photography: Couriers and recipients are encouraged to take photographs as evidence during the handover of goods.
Rejection of Evidence: Rejection of clear digital evidence will not be recognized during the dispute resolution process.
Article 14: Conditions of Transaction Nullification
Declaration of Nullification: The administration has the right to declare any transaction involving fraud or system manipulation null and void.
Refunds: Funds will be refunded to the buyer after administrative fee deductions within 07 working days.
In cases of seller fraud, the seller is responsible for paying all amounts, including fees and any damages incurred.
Article 15: Disclaimer of Product Quality Warranty
The Sesan application acts solely as a transactional coordination platform and does not provide warranties regarding the quality, safety, or legality of goods posted by sellers.
Any damage or consequences resulting from product use are the direct responsibility between the buyer and the seller in accordance with the applicable Civil Code.
Sesan acts as a mediator to help resolve disputes but is not directly liable for product description quality.
Article 16: Auction Conditions
Auctions are final and cannot be withdrawn once a bid is confirmed.
Winners must make payment within 24 hours after the auction closes; otherwise, the auction will be canceled.
Auction listing fees of 15,000៛ (standard 48-hour package) and 25,000៛ (Premium 72-hour package) are non-refundable.
Admin reserves the right to remove any auction violating policies without prior notice, and fees will not be refunded.
Item owners and winning bidders must communicate to arrange payment within the specified timeframe.