Service Marketing Seminars 

An Online Speaker Series organized by the EMAC Service Marketing SIG in cooperation with IRSSM and AMA SERVSIG.

All talks are at 15:00 CEST/CET, except when stated otherwise. To keep informed about upcoming talks, please follow our LinkedIn group.

2025

November 10, 2025 (starts at 15:00 CET): Ming-Hui Huang (National Taiwan University) 

Reflections and Advice from the Outgoing Editor-in-Chief of the Journal of Service Research Invitation, Zoom link

September 17, 2025 (starts at 14:00 CEST): Johannes Habel (University of Houston) and Mike Brady (Florida State University). 

Ramping up the Rigor of Frontline Research. Invitation, Zoom link

April 8, 2025: Rebekah Russell-Bennett (University of Canberra) 

The Challenges and Opportunities of Creating Social Impact in Business Research. Invitation, Zoom link

2024

January 16, 2024 at 15:00 CEST: Katrien Verleye (Ghent University) & Elina Jaakkola (University of Turku)

Service for a Circular and Sustainable Future. Invitation, Zoom link

March 12, 2024 at 15:00 CEST: Dr. Bettina Schelke (European Liaison Office of the German Research Organisations)

Introduction to the EU Research Funding Programs (beginners level), Invitation, Zoom link, Slides

May 16, 2024 at 15:00 CEST: Stephanie M. Noble (University of Tennessee) 

Digital Coaches: Robots and Impact + Advice on publishing in JAMS, Invitation, Zoom link

October 28, 2024 at 14:00 CEST: Michael Brady (Florida State University) 

The Next Generation of Organizational Frontlines Research, Invitation, Zoom link

2023

January 24, 2023 at 15:00 CEST: Anders Gustafsson (BI Norwegian Business School)

Helicopter View of what is going on in Marketing - Experiences of Having Several Leadership Roles in AMA, Sheth, and as Editor of JBR. Invitation, Zoom link

March 28, 2023 at 15:00 CEST: Ray Fisk (ServCollab) & Linda Alkire (Texas State University, ServCollab)

Enabling Service Research that Elevates Human Experience. Invitation, Zoom link

May 9, 2023 at 15:00 CEST: Jim Spohrer (ServCollab, ISSIP)

Service Research, Innovation, and Practice in the Humanity-Centered AI Era. Invitation, Zoom link

September 19, 2023 at 15:00 CEST: Maura L. Scott (Florida State University) & Martin Mende (Florida State University)

Leverage Scholarly Service Research to Positively Impact Individual and Societal Well-Being. Invitation, Zoom link

November 14, 2023 at 15:00 CEST: Jay Kandampully (Ohio State University) & Joan Ball (St. John's University)

Service Research as a Global Discipline: Building Bridges for Transformation. Invitation, Zoom link

2022

September 20, 2022 at 15:00 CEST: Roland T. Rust (University of Maryland)

The Future of Service. Invitation, Zoom link, Video

November 29, 2022 at 15:00 CEST: Gaby Odekerken-Schroeder (University of Maastricht)

What do Service Robots add to the Service Triad? Invitation, Zoom link, Slides