Sephiance– Support Center

Last updated: 20/05/26

Need help with our financial tools? Below you’ll find answers to common questions and ways to contact us. Because we don’t collect any of your data, we can’t offer personalized remote troubleshooting – but most issues are easy to resolve right on your device.

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📱 General Support

Q: Does the app require an internet connection?

A: No. All core financial tools work entirely offline. Features like live currency rates and iCloud sync require an internet connection, but the rest works anywhere.

Q: Is my data safe?

A: Absolutely. We do not collect, store, or transmit any of your personal information. All calculations happen on‑device. If you choose to use iCloud sync, your data is encrypted and only accessible by you.

Q: How do I reset my data?

A: Go to Settings → Reset All Data. This will permanently delete all locally stored budgets, expenses, and calculations. There is no undo.

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💰 Financial Tools

Q: How do I use the Budget Planner?

A:

1. Tap Budget Planner from the main menu.

2. Set your monthly income and spending limits per category.

3. Start logging expenses – the app will automatically track totals and alert you when you’re near your limit.

Q: The Currency Converter shows stale rates. How do I refresh?

A: Open the Currency Converter, then pull down (swipe from top to bottom) to fetch live rates. If you’re offline, it will display the last known rates.

Q: Can I export my expense data?

A: Yes. Go to Expense Tracker → Export. You can save a CSV file to your device or share it via email, AirDrop, etc.

Q: How do I change the base currency?

A: Go to Settings → Currency and select your preferred base currency.

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⚙️ Troubleshooting

Q: The app crashes or a tool doesn’t work.

A:

1. Make sure you’re running the latest version from the App Store.

2. Try restarting the app (close it completely and reopen).

3. If that doesn’t help, go to Settings → Reset All Data. (This will delete all your entraries, so try it only as a last resort.)

Q: iCloud sync isn’t working.

A:

• Ensure iCloud Drive is enabled on your device: Settings → [your name] → iCloud → iCloud Drive.

• Turn on iCloud sync in our app: Settings → Sync → Enable iCloud Sync.

• If sync still fails, sign out of iCloud and back in.

Q: A feature is missing or doesn’t behave as expected.

A: Check the What’s New section in the App Store for the latest changes. If you think it’s a bug, please contact us (see below).

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📞 Contact Us

We try to respond within 48 hours.

Email: flappybird69@icloud.com

Please note: Because we don’t store your data, we cannot look up your account or specific entries. When reporting a problem, please describe the steps you took and what happened.