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FAQ's

List of frequently asked questions (FAQs)

This is a summary of the frequently asked questions (FAQs) & Policies that we have covered in our Terms & Conditions forms and information on our services.

Sendatu Wellness Client Services Policies

LATES

We ask that if you believe you are going to be arriving at your appointment late that you notify Prismatique Maven, via phone call, WhatsApp immediately with your estimated time of arrival.

Nail Services ( Enhancements ):-Please keep in mind, if you are 30-minutes late arriving at your appointment, your appointment will be automatically cancelled / no-show as we will no longer have time to sufficiently complete your service.

(Manicures, Pedicures, Lashes Facials & Massage ):- If you are more than 15-30 minutes late we will try our best to accommodate you but reserve the right to reschedule your appointment if we are unable to.

Please keep in mind we will always do our best to accommodate your session.

However, if arriving 15 -minutes late you will be charged a $35 Late Fee if Prismatique Maven decides to proceed with your service.

Unforeseen circumstances may be exceptions to this policy!

Please speak with Xiomara to discuss.